If I could give zero stars, I would. Sparkly Maids is hands down the most unprofessional, incompetent, and downright shady company I've ever dealt with. I paid for a move-out cleaning, and they left the house a total disaster--dust everywhere, streaked mirrors, grime in the bathrooms, and behind appliances were untouched. But here's the kicker: they BROKE the toilet too! and still had to pay full price! Weeks later, the new homeowners reached out to share their disappointment about the mess and asked us to prove that we actually paid for a clean up service, which was humiliating. On top of that, Sparkly Maids tacked on x2 pet hair removal fees + other fees, took way more time, refused to issue even a partial refund, and now threatening me because I said my boyfriend and I would write 1 star reviews (the owner called me christmas eve to say if I fxxk with his business, he'll fxxk with me by calling my employer??) This company is an absolute nightmare--completely unprofessional, untrustworthy, and borderline criminal. Avoid Sparkly Maids like the plague. Don't make the same mistake we did. read more

See all

DO NOT USE THIS COMPANY. The sparkly Maids service dumped out every skincare product I own. Over 1,000$ of products lost. I was not home so my boyfriend did not realize that all my bottles were emptied. I feel so violated that someone would tamper with my things like that. Absolute disgusting company. When I reached out about this issue they claim that their maids would never do this. I think I would know if I have product before they come and all the sudden every bottle is empty. On top of all of this my boyfriend said they both did not speak English and are upset and yelling at him because they couldn't understand what he was asking them to do. Such a BAD COMPANY read more

Sparkly Maids - Home Cleaning Near Me - Dallas, Texas

See all

Broke an $800 lamp during a $200 cleaning at my friends guest house. I had to replace it out of pocket. They did not do anything to offer any reimbursement. Also very poor cleaning quality so I ended up cleaning anyway : left a dirty toilet under the rim, toothpaste on the counter, food around the microwave and hair on the floors. Again did not offer a reasonable restitution. I can't believe this happened and I lost about $1000 in the process. read more

DO NOT USE THIS BUSINESS! I am an Airbnb host who was referred to this company from a fellow Airbnb host so I was looking forward to their excellent service. Unfortunately, I received extremely bad customer service from the supervisor Kristine and also did not receive the services I booked. As a first time customer, I scheduled the Airbnb turnover service without understanding what "extras" I needed to include for changing the bedding and washing the towels. Instead of running the washer and dryer in the home, they went to a laundromat and charged me $300 to do the laundry without completing any other cleaning in the house. I had guests checking in within 3 hours and I had to scramble to find a cleaner before their arrival. After speaking to Kristine, who interrupted me and insulted me several times, I was told I would receive a refund. 17 days later I noticed my card HAD NOT been refunded. When I reached out for the 4th time, they told me they have reverted back to their policy and will not be refunding the charges. Pictures to prove I was promised a refund and then the President of the company decided not to do it after all. DO NOT USE THIS BUSINESS! read more

I booked their services online. The cost was high, but it was for a move-out derp cleaning. I've never used a maid service, so I didn't know what it should cost. When the maid arrived, I found that she spoke no English at all. I couldn't communicate with her enough for her to understand to not clean two rooms. She tried using an app, but that wasn't working well. Through it, she said that the house had to be unoccupied for her to clean it. Then, a man showed up that the app introduced as her friend. According to the person that answered the phone at Sparkly Maids, a maid is allowed to invite someone to help them. They don't work for the company. I told them, with gestures, to leave. The company agreed to charge a little under $60 because I said that she should be paid a reasonable amount for the hour she was here. All settled. I hired another crew. A little later, a guy called me from Sparkley Maids. He said I turned her away at the door, made assumptions about the man she invited, and he is charging me $500. He was hollering and wouldn't listen to me. The second maid service charged me less than half and sent 3 maids for up to 6 hours. I can communicate with them. This is the condensed version. read more

Very scary company owner named Anatolia. If you ever complain watch out for him. They clean your home one to three times fine and then become inconsistent. The verbal abuse this Founder sent to me shocked me as a female. Be very very careful! After the last four times trying to communicate with their project managers was almost impossible. They come across nice, then when you complain about several things they are still doing wrong due to so many crews they use, they call Anatolia and say everything to him and then some. Women be careful especially. He states he manages women but what he sent me was very scary. read more

I made an appointment far in advance for this company for a 2 bedroom apt. They kept me waiting 45min after the original scheduled time, so I cancelled them. You would think that would be it. Brace yourselves, not with this Company. The owner proceeds to call me,"a little bitch," over the phone. What he didn't know my employees were in my office and heard the whole thing, ON-LOUD SPEAKER. If you choose to do business with this company, "BEWARE" and tread lightly. Just read their reviews, it explains it all. read more

I have never submitted a Yelp review before for anything but I had to create an account and submit one because I don't want anyone else going through this level of stress by hiring this company. I am pretty relaxed on a normal basis but this is the most horrible experience I have ever had with any company. PLEASE PLEASE PLEASE reach out to literally any other cleaning company. I saw negative reviews on yelp, Google and the Better Business Bureau but foolishly thought that maybe those people were being dramatic but it was all true. This should really be a no star review. I have posted just a few pictures of the overall mess. I booked an appointment for a partial cleaning for my parents prior to them moving out of their home and the rest of house was already cleaned. We still had about a 1/3 of the house to clean. I spoke to two of their staff members (Anthony and Jill). For 3 hours, they stated that two of their cleaning staff would clean the master bedroom/bathroom, the study, a separate full bathroom, a foyer/formal living room, informal living room, and the kitchen for $286.70. Anthony said that Jill was wrong and that it may take a little longer for everything but when I explained that it was a move-out clean, he said it should be fine. (We ended up reducing the number of rooms for them to clean, explaining that later) Once they arrived, the cleaning team claimed that they were only supposed to be there for 1.5 hours and I only paid for that much. Thankfully my parents were home and asked me. I called the company and asked them what was going on and they finally spoke to the cleaning team. After that issue, the cleaning team started and halfway through, my parents realized that they weren't going to finish everything in the 3 hours since they were moving a little slowly in the master area and there was more to get done. So my parents told them not to worry about the study room, the informal living room and the separate bathroom and just clean only the rest of the master area, kitchen, and living room foyer. After the cleaning team left, my parents came back into the space and were appalled. They sent me some pictures of the house. I have attached them to this review. There is dust and stains still there. I thought this must have been a mistake so I immediately called the customer service line. Anthony said that it was too much work and that I needed to pay them for an additional hour or two to fix it. I was shocked to say the least, I asked him what the cleaners did during the 3 hours if they didn't clean the 3 areas we requested. He said that they just focused on the master bed/bath and part of the living room and didn't get to do the Kitchen after I sent him the pictures of the dirty stovetop and the floors in the kitchen. Then I showed him the bathroom, there was still toothpaste in the sink from earlier today and dust in the bathroom counter. He had no response and just said he wasn't sure and would get back to me. He later called me and said it was too much work for them which is why they "couldn't do it perfectly in each area" but I explained to him that they had not even finished any area but just did a little cleaning in each area. I also explained my panic because my parents were moving out of the house in a few hours and I had no one else to clean it. He said that they could come back by 5pm-6pm or Saturday if I paid them for additional time. I explained that my parents have to be out of the house by 2:30 pm today but then Anthony accused me of being the problem because he said I should've booked for an earlier appointment. I explain to him that I would never have scheduled an appointment so late if I thought that they would've not cleaned anything and would have to do a re-clean for $89.95 per hour. Trust me when I say this has been the absolute worst experience with a business in my life. read more

See all

Staff or employees were kind and gracious. I am making this short and to the point. Made arrangements 10 days in advance and was specific about my needs for upcoming events in my home. First my credit card was charged not a hold the day before they showed up. Agreed time to arrive was changed? First to arrive was a woman alone and 45 minutes after agreed time. I asked if she was the only one coming? No others will come later was her response. Two others did come about 30 minutes later. The first employee started in master bedroom and bath. My window blinds were not touched or my ceiling fan blades? The mirror in bath was streaked badly. I paid for a deep clean and expected more. They never cleaned or mopped laundry room at all. Even after pointing out overlooked areas it wasn't clean. Overall my 2100 sq.ft house is clean but with only two adults that live here it wasn't a pit to begin with. Two ceiling fans and 9 window blinds weren't touched. I wouldn't recommend if you a detailed person like myself. read more

The customer service here is amazing! I had bad experiences trying to schedule an appointment with similar companies, but where others gave me issues, Sparkly Maids worked around my schedule. Emily even offered to service my place the same day I talked to her! The prices are very reasonable for the quality of service you receive with no complaints from me. Bonita just left my place and did a phenomenal job! She was very friendly and personable while cleaning and was very thorough all the way to the final quality check. I would request her if I were you - you won't be disappointed! Thanks for everything! read more

This review does not pertain to their cleaning quality as i wouldnt know. Made an appointment for a cleaning. Almost every day prior to the cleaning i received a reminder. They even put a hold for the money on my card. The day arrives, and they allow themselves an hour after the appointment start time to arrive. We waited. After an hour we get a phone call saying they are running over as the prior job was bigger than expected. Okay, so we reschedule for 2 pm that day. At 2 pm we begin our hour wait. No text, no call, no sparkly maid. Call the business number and they were apologetic and i cancel. Wasted alot of time waiting as well as didnt get the house cleaned for move in. Wouldnt recommend. read more

Incredible service and am happy to have found Sparkly Maids. I've always thought I can maintain a clean space on my own, but have since been proven wrong as the services have made my home and life exponentially better and easier. Thank you guys for all that you do and will absolutely recommend you to friends and family. read more

I am very picky when it comes to having my house cleaned and after several other companies I found sparkly maids. They were extremely professional and did a fantastic job! I will definitely be using them again! Thank you for coming out and cleaning our home in these times. read more

Sparkly Maids really came through for me, with incredible response time and excellent cleaning service. Thank You!! I learned last minuted that I needed a professional cleaning of my apartment before move out. I contacted a few cleaning services via Yelp, and Emily at Sparkly responded super fast and provided me with a fair quote for the service. Then, I had a totally crazy day where I lost my house keys and had to run around town to get our extra set. Ugh. Emily was patient and gracious throughout the process, and we still got the cleaning done that day. The floors and baseboards are now clean and shiny, as required. Really thankful. read more

Snapshot: Ease 5/5, Quality 5/5 & UX 5/5 If you're dallas / dfw house is in need of cleaning, don't hesitate to use Sparkly Maids. Quick, convenient with great service. read more

Do NOT use this company they will do a horrible job plus they are a lot more expensive than the average maid service. They also keep your credit card so when you have a disagreement can just charge it at will. They don't keep their word at who will be coming to your house and cleaning and will sent random cleaners into your home with no warning instead of calling and asking if you want to reschedule. Very very upset with the way they do business. Please stay away unless you want to be worried that a shady company has your credit card on file. The fact that this company feels so compelled to respond to my review shows I have a case for fraud charges. I never demanded anything from this company except not to charge my credit card after they lied to me about the cleaning lady that would be sent to my house when I was not home. read more

Absolutely horrible experience. Showed up 3 hours late. Tried to over charge and didn't do their job. Just rinsed my tub and toilet if and didn't bother vacuuming under the exposed side tables . Left empty cleaning supplies all over the bathroom. I emailed then about it and told them and that said they have a 100% satisfaction guarantee and will send someone out. They refused send someone after reaching out to them and accused me of lying about not getting back to them in time and that it would be a waste of their time to come back. EXTREMELY unprofessional and rude to deal with. read more

The job was just ok. One thing I asked for specifically was clean ceiling fans and that was only done in one room. Go figure.

I would give them no star but customer service is nice and they call you back within that day. After my dissatisfaction, they promised next cleaning will be much better but no it was worse. Let me say I have used many cleaning services and they are probably one of the worst. There's no attention to detail and they promise you several things, but it's not there They dont wipe down properly, for example: glass coffee tables, hanging mirrors, granite countertops etc. Most cleaning companies clean inside of a microwave, nope not them Mopping and sweeping isn't done properly as there's still hair and dirt left over. I was promised a check list, of course that isn't there either. My place is only 950 sq ft. Look elsewhere !! read more

Denise was fantastic! At the end she asked me to walk through and make sure I was happy with her work. This is the first service that has asked me to check before they leave. We are now set for monthly cleanings and couldn't be happier. read more

I am late writing this review, but I had to. Last year I used this company to clean my rental house. Upon my tenants move in, they complained about a bathroom not being very clean. I called them and explain the situation, and they were amazing! promptly responded and sent a manager to check. She ended up fixing what was requested by tenants on the spot (it really was minimum), and they didn't charge me any extra. This has become my go to cleaning company in Dallas! read more

I could not be happier with our Sparkly Maids experience! Emily was super friendly while booking and took the time to walk me through the different cleaning options. She even went the extra mile and was able accommodate our schedule on short notice during Thanksgiving week. Our housekeeper (Bonita) arrived and did an AMAZING job! She took her and time and was extremely thorough on our deep cleaning. Again, I could not be happier! Based on our first cleaning we have set up recurring monthly cleanings! read more

Anita was the absolute best! She went above & beyond, was kind & professional. Best service we've ever had & will definitely be using her on a consistent basis!!! read more

I scheduled Sparkly Maid service to clean my home on Friday morning. I chose a time slot from 9 AM until till 10 AM for their arrival. At 10:30 AM, I got a call from the maids to tell me that they were running late. By that time, I had already canceled their service for this week and all subsequent weeks. If you're going to be late, you call within the window to say you're going to be late. You don't call 30 minutes after the window to say you're going to be late. I'm paying you for service. You will be on time. If they need a larger window to be on time, then their service should provide larger windows. It's not my fault that the window they provide is one hour wide. After canceling their service they debited my bank account not once but twice for their service. So I paid $900 for a cleaning service I never received. I plan to dispute the charge with my bank and I'm sure it will be refunded, but I am advising anyone reading this to steer well clear of this cleaning service. They are not professional. They are not on time. I wouldn't trust them as far as I can throw them. read more

I received amazing service from the day I made an inquiry, throughout the quote and booking process. They gave me reminders so I wouldn't miss my appointment, and even made the rescheduling process simple and easy. Maria did an amazing job with the move out cleaning. She was on time and did an awesome job. My apartment looked better than it did when I moved in it. I will definitely use this service again!!! read more

A sweet couple Anita & Sergio came and cleaned my apartment and knocked it out of the park. It's tough for me to be satisfied with a cleaning company because I personally clean like a psycho but I had a toilet overflow and am a germaphobe so I have them a shot. Not only did they do a great job in the bathroom but the rest of my place looks phenomenal. I'll definitely use this company if I use a cleaning service again and will be requesting Anita & Sergio! read more

I am pleased with my experience with Sparkly Maids from the booking to the cleaning. Doris is extremely thorough! I highly recommend their service, ask for Doris! read more

They were very prompt in making my appointment and the woman who cleaned my apartment did a great job and worked hard! Big thumbs up!

Super professional, responsive, and friendly! My fiancee and I had to fly out to Dallas last minute to complete a sale of our property and the tenants wanted to move in immediately. Sparkly maids came through in a pinch and were able to squeeze in an appointment for a move-out clean within the next day. No issues whatsoever. Bonita arrived on time and took care of our place with a detailed, deep clean. Couldn't have asked for anyone better. read more

RUN!!! They're a horrible company and just want to snatch your money. Scheduled an appt weeks in advance to get a call the minute of my Appt telling me they needed to reschedule. Never provided me a reason, could've atleast said an emergency but nope no excuse. Asked me to reschedule without offering a discount for inconvenience. They had already charged my credit card that morning for the service, so I just asked for a refund. They told me my card was never charged I screamed at them b/c I literally saw where they took their money out of my account and offered to forward them proof. The lady argued with me that they typically don't do that until the maid has made it to the location. Long story short I was finally issued my refund after 7 business days. I asked to speak with the manager on multiple days & kept getting the run around and that he was out of the country. I kept being told he would call me back but they didn't know when which was very comical. Here we are months later & I've never heard from the guy. Never made it past the horrible service, idk how their work is but I'll never find out. read more

I am not impressed with this company at all. I ordered a move-in deep cleaning and was extremely dissatisfied with the results. None of the carpet was vacuumed, none of the windows were cleaned, the window sills were left with bugs and nails and random trash, the base of the toilets still had urine stains, the kitchen cabinets were not wiped down, the insides were not cleaned out, there was broken glass left on the carpets and under the edge of the dishwasher, cobwebs everywhere. When I called for a refund, Anatole was completely unwilling to do anything other than send this person out to reclean. After a week of going back and forth with him, Google refunded my money through their guarantee program. Working with these people is not worth it. This guy even tried to blame me for the bad job his crew did at my house. In no way did he ever take responsibility for his crew and apologize. Do not waste your time or money with this company. read more

See all

Booking was a breeze! My 72 y.o. father is about to stay with me post-op and I needed to have a thorough deep clean to prevent infection. Maria sailed room to room efficiently without overlooking a square inch. The price was spot on and I definitely look forward to my continued monthly service. I would recommend this service. Bonus points for not leaving a residue on my hardwood floors! Treat yourself to the gift of a clean home. read more

I was so disappointed after paying $226.00 to have a duplex not thoroughly cleaned. The restroom was left unclean, cobwebs found, and all corners of floor had dirt. My soap dish was broken and I was told it was due to my old tile, nothing they can do about it. This business is not accredited with the BBB. read more

Because I couldn't give zero stars there is 1 star. We used this company for a move in clean. The home we purchased had been empty and vacant for 6+ months so before we moved in we wanted a deep clean. I was reassured but the company they have a 50 point checklist to go through while cleaning and that we were going to get the most thorough clean. We also figured it would be an easy clean seeing as there would be no furniture in the home. My home is 2600 sq feet. They sent 2 ladies to clean. They cleaned the home in 3 hours. They supposedly cleaned inside the microwave, inside the fridge, inside the oven and inside the cabinets (an extra service we paid for). On our move in day we noticed there were several cobwebs in the upper corners of the walls (as the home was vacant) and there were dirt and bugs under the counters. The fridge and oven were not cleaned and the cabinets were dusty. We asked them to come back and please correct their error. They were very apologetic and came back the following day. The woman was here for about an hour and only cleaned the cobwebs from the corners. Once we came back to inspect the home was still not in a "clean" condition. They only cleaned what people could see and not where was dirty. As I said, this was a pre-move in clean. We paid a lot of money to have the home cleaned and in great shape for our family. Upon taking more photos and calling the company multiple times they agreed to refund us the money. The refund came and was $40 less than what we paid. We decided to take that as a loss and move on. We obviously would not use them again. read more

This is THE MOST unprofessional company. They keep your credit card information on file so they can charge you whatever, whenever they want. The cleaning is less than average for an above average cost. Do NOT waste your time or energy with this company. Terrible terrible business. read more

I've had Sparkly maids come out a few times when I've fallen behind on cleaning my home. Anita was sent out both times for a deep clean and did a great job. Baseboards, windows, cabinets, etc all looks great. It was great getting to sit down that night and relax. Didn't have to stress about a dirty home. Will definitely schedule with them again. read more

Yenny and Israel did an amazing job! i will definitely use them again!

I recently moved to Ft Worth and needed a new cleaner Sparkly Maids just began cleaning my home and oh what a pleasure to come home to a wonderfully cleaned home. Emily has always been very accommodating and quick to respond with any questions or scheduling conflicts. They are hands down the absolute best service to use. My home is so fresh and clean.There was no smelly chemicals just clean fresh air. read more

It was my first time trying a cleaning service, Anita did a great job on my apartment. I did a deep cleaning, she took care of my kitchen, deep cleaned appliances and our floors. I told her the baseboards needed a lot of attention and the tubs. She took care of that too. Thank you! read more

Sparkly Maids is awesome! My house looks amazing, and I could not be happier. Everyone was extremely friendly. Great response time too! Will definitely keep using Sparkly Maids. Thank you! read more