I've had three appointments. At each, I'd give an A+ to both the nursing and administrative staff…read more Dr. Vera is very pleasant, and his injections have diminished my pain level. Success!

Excellent care by Dr Vera. The nursing team is superior! The front and back office always answers…read morequestions and return calls promptly.

This facility used to be the best you could go to. But the care has gone downhill since the last…read moretime I was admitted. If you want your pain to be out of control and the nurses to keep you up all night and then ignore you all day. I had a hose backing up into my stomach and nose for the past two days. None new how to fix it. I've had an alarm going off for 9ver 2 hours and no one will come turn it off. I haven't seen a doctor since my surgery Monday morning. My pain medicine isn't working and would like them to give me something else, they say they sent a message but have not heard back. So if you want this kind of care this is your place. I will never come here again and will never bring another family member here. I just had to get this off my chest and warn others. This is tower 3

Updated hospital that was well planned out. I love the fact that EVERY patient is able to get a…read moreprivate room and there is even a built in couch/bed in every room! I slept on this "bed" but I would not recommend it for those with back problems- VERY, VERY Hard on the back. The RN's were so attentive and seemed to be very experienced and knowledgable, especially a male RN named Lenny in Tower 1 Orthopedic section! He was very much in demand as all the other nurses and staff were asking him for help or his opinion on things. This hospital food is fairly tasteless because maybe because IT has to be s be plain for restricted diets etc. Overall a very well run hospital!

Visited again recently, spoke with one of the new PA's; they ask if you have any questions, but…read morethey don't actually want you to have any. Two positives: 1. they finally hired a receptionist that is nice and on the ball. 2. They are beginning to get their wait times under control. The tech was awesome.

I have been of patient of Dr. Hogan's for about 20 years. I have always found him attentive to my…read moreneeds and has always listened to my concerns. He spends the time during a visit to explain what he is doing and why he is doing something. The front office may have changed over the years but his office manager has been with him for probably the last 20 years. The nurses are great at returning calls. If Dr. Hogan is booked, the office can usually get you in with his PA or the other Dr. in his practice. When I have been truly sick they have always been able to work me in within a day. I have recommended him to multiple people- Mother-Husband-Coworkers and they are all still patients of his. I would highly recommend Dr. Hogan for your family medical needs.

The office staff is extremely unprofessional and unhelpful, wait times are ridiculous, doctor is…read moreblunt, forthcoming, and you can't ever get a hold of anyone. Only option is to leave messages for the nurse who doesn't respond in a timely manner. I had to call several times to get lab results where I needed to take action. I would have never known I had several deficiencies and cause for concern because the staff and doctor don't care enough to call. The mailed results, which I never received, were the only form of correspondence I would have received. Thank God I care enough about my health to follow up. I guess once the claim was filed, I was just another number checked off their "to do" list. Others who attend this facility claim the doctor is "thorough". That may be the case but the staff is so horrendous that none of that really matters. A good doctor's office would follow up and explain the lab results, make sure you were aware of the proper next steps and schedule a follow up....you know, to monitor progress and make sure you got better. A terrible one would take your money, mail you test results that a normal person cannot interpret, and call the job done. You get the picture.

I have been a patient of Dr. John Ferris for many years. He has always been able to diagnose any…read moreproblems in my health, including heart issues. My Father, brother, sister, & many friends also use Dr. Ferris for years. We all go to him and recommend him because of his excellent attention to our health and his ability to diagnose major health issues that are usually hard to detect. His staff is always friendly, thorough, and professional. I have lived in Grapevine for 35 years. This is a small town community and Dr. Ferris has always been a well respected Physician in our growing community.

It's hard to find a good Dr. It's even harder to find a good Dr. who listens to you. It's damn near…read moreimpossible to find a Dr. you don't have to wait an hour to be seen. Dr. Mayes is down to earth, listens to what you say & finds a solution. My man had been having feelings of pressure in his chest & not being able to breathe. So they did stress test, cardio scan & multiple other tests. All negative. Came to see Dr. Mayes who did an allergy test on him, gave him some breathing meds & put him on allergy shots. Within 6 months all symptoms were gone.

Been coming here for over 30 years when Dr. John Ferris was here…read more Seeing another doctor now and they are good for general care, physicals and such. Getting in when you need to be seen right away has become harder since they are part on IntraCare. Making appointments through their call center is painful as they have no sense of the urgency of needing to be seen right away. I suggest you call and ask to speak to a nurse who will help you to get in sooner. The office staff is top notch, friendly and efficient. The take Medicare and help you sign up for coverage.

I have been a patient since 1993. I just underwent gallbladder surgery at Baylor White and am in…read morebed as ill as can be. Chills, lethargic, vomiting, intestinal pain, can barely stay awake, unable to focus. I called Dr. Brooks Trotter on Monday 2/16/26 and left him a message explaining my condition and asking for help and recommendations. Told him outright that I was too tired to drive 20 miles to his office...... he never called back. Called again on Tuesday, his nurse to us that if we can't come in, regardless of my current condition, they can't help me. I told her she could charge me the fees anyway, but I can't do it. Basically, they can't help. Never again, greed before humanity

I have always had excellent care at the office in Grapevine. Very caring staff and I have never…read morefelt rushed.

I have been going to Texas Family Health Clinic since around 2018. My service has steadily declined…read moresince then. Dr. Fagan is wonderful and communicative, but there are many things falling through the cracks. Referrals are taken care of slowly (only communicated with extra leg work and phone tag on the patient's end). The final straw for me was when I received a referral to a plastic surgeon instead of a neurologist. I need to see a neurologist because of a cyst that was found on my brain after a CT scan. I am very frustrated that error in the referral department is causing a delay in my access to follow-up and care. I have additionally have incorrect tests ordered and performed in follow-up visits. I am not sure where all this miscommunication comes from because everything is documented electronically in the MyChart app. I intentionally stayed with Dr. Fagan in Grapevine while living in Flower Mound and now in Carrollton, but after these recent issues, I am going to have to find a new PCP. I cannot warrant driving 30 minutes each way to receive this level of care as a patient.

I have been going to Dr. Trotter for a while now and can honestly say that not only does he treat…read moreme like family, but he also has the expertise and wisdom you want in a doctor. His nurse is so kind and helpful. In this office, I feel heard and seen. I never have felt rushed and he makes sure I am good before I leave. I am so lucky I am his patient.

We like the doctor but we found another doctor closer to us. The office recently sent me an invoice…read morefor a visit my husband did 4 years ago. A $1k bill. We always have a great healthcare and this is definitely not acceptable. I called them 3 times to discuss. And never received a call back. Is this a scam??? So annoying. Updates- Someone finally called and she was rude and told me because she started back in Feb she couldn't really answer why they just billed me 4 years later. How ridiculous it is. Just because someone is new, and she was unwilling to make any research.

Dr. Page is the best as far as I am concerned. He listens and takes the time to understand what…read moreyour concerns are. If he moves, I am going with him!

Dr. Page has been my PCP for 20+ years. He is very caring and a good listener. I don't feel rushed…read moreand I feel like I get excellent care from him. He always asks how I am doing and what I have been up to.

From the front desk to the lab that does the bloodwork, everyone if friendly and helpful. Heather…read morehas been there since I have been a patient and she is beyond caring and kind, even when I am not in the mood for bloodwork, lol. I saw the new PA, Sydney and she was phenomenal. She was so sweet, caring and listened to my concerns without judgment. I drive almost 1 hour and 40 minutes to stay with there office because of the staff.

Dr. Shabnam and her team are wonderful. They listen to me and offer positive feedback and…read moresolutions concerning my medical needs. When I have a procedure she is very skilled and HER SHOTS NEVER HURT! I trust her and go to her for everything first.