July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

We have been going here for over 10 years. The have a…read morediverse staff that are kind and offer concise responsible care. I really appreciate the timeliness and efficiency of the office staff. Dr. Pham is very professional, knowledgeable, and to the point. I love that they have a holistic attitude and really listen to and respect my point of view. Overall, I would highly recommend.

Was told they are full and not taking new patients anymore! So back to still looking for a PCP!read more

I drive from Fort Worth to Keller every 3 months to See Dr. Musgrave and he listens, really…read morelistens. He doesn't tell you what to need. He talks things out with you and will come up with the best route to take instead of putting you on bunch of medication until finding one that sticks. He will let you switch or change doses if it sounds good to try and get you on the perfect plan. He has always been so kind and seems to really care. I have crazy anxiety. It comes on strong in traffic. So if I'm willing to drive out to his office all the way out in Keller then to have a Doctor here in Fort Worth where they wanted to push every kind of medicine on me or a Doctor that won't give you medication you have known to work and been on for years. Dr Musgrave listened to me without judgment and came up with a plan for me that got me off of too much medication and now I'm off of medication ai didn't need and on the proper meds with the proper does. I'm taking way less medication and feel better then ever. I recommend him to my best friend who is Now a patient of Dr a Musgrave now! And she is a nurse, so she is not naive about Doctors and medication. The office staff is nice which is always nice. And their website has a patient portal that is easy to use and messages and requests are answered is a timely manner and always get a response within a day at most. It's a nice clean Building and most importantly especially since I drive a long distance, I have never had to wait longer than under 10 mins. Usually my name is called in 5 minutes. I've never waited like other offices. So yeah, great Place, great staff, Great Doctor who gives great care.

All of the front office reviews are true. Dr. Russell Daily is fantastic to talk with however his…read moreassistant is terrible and rude. I have never seen or met Dr. Musgrave.

We like the doctor but we found another doctor closer to us. The office recently sent me an invoice…read morefor a visit my husband did 4 years ago. A $1k bill. We always have a great healthcare and this is definitely not acceptable. I called them 3 times to discuss. And never received a call back. Is this a scam??? So annoying. Updates- Someone finally called and she was rude and told me because she started back in Feb she couldn't really answer why they just billed me 4 years later. How ridiculous it is. Just because someone is new, and she was unwilling to make any research.

I have been going to Dr. Trotter for a while now and can honestly say that not only does he treat…read moreme like family, but he also has the expertise and wisdom you want in a doctor. His nurse is so kind and helpful. In this office, I feel heard and seen. I never have felt rushed and he makes sure I am good before I leave. I am so lucky I am his patient.

My family has been coming here for years and we absolutely love all the Providers in this office…read more Dr.Lambert is very thorough, knowledgeable, and overall a great doctor.

Been a patient there since 1984-not a typo, really over 30 years. I see Dr Gabriel-but at one time…read moreor another I have probably seen almost everyone. The treatment as a patient and as a person has always been exceptional. They are always prompt when responding to questions thru the portal. I highly recommend NHFM.

I had a large piece of glass that had broken off in the bottom of my foot…read more Dr. Solanos was absolutely amazing. It took several hours and required stitches and to be placed in a boot. The entire staff was amazing. It took several attempts by everyone. They all were more than willing to help me. After healing I needed a doctors note to be released to return to work. I called the ER. Robin Williams answered. He was more than gracious in assisting me. It was ready in a couple minutes. This was my first time at the E.R at Southlake Methodist. I was so pleased with my visit. The doctor had a great staff to work with. The R.N. The PA. Dr. Solanos stayed 2 hours after she was to go home, just to finish with me. She had to return early the next morning. I cannot say enough good things about my visit! Thank you J. Wilson

Had to rush my wife in for severe abdominal pain and were quick to diagnose for large, gall stones,…read moreand scheduled to remove her gallbladder the next morning. Doctors were excellent and staff are great! I have taken my wife to many ER's over the years in different states, and this is by far one of the best.

Update: I decided to stick it out and give them another shot. The staff has been great and very…read morehelpful and think they were just going thru some change and transition. We will happily continue to go here as a family! We have been going here for four years and loved it. I had previously left a great review. But they have changed up the staff and when I called this week to get our son in they wouldn't take him unless we filled out new paperwork. I understand that but I couldn't take off work and was going to have mom take him in...I asked for them to send me the paperwork so I could fill it out and send with my mom. I would have printed it out online but that is not an option. Long story short they told me they wouldn't send it to me I had to come in in person and fill it out or they wouldn't see him. I ended up just using a pediatric urgent care in keller and needless to say Swe are now looking for a new family practice and will be taking our business elsewhere.

I had to choose a primary care provider so I picked Dr. Khan and that was the best decision I've…read moremade regarding my health care. Dr. Khan is professional, patient, friendly and makes you feel comfortable. Unlike many doctors, she takes the time to LISTEN and EXPLAIN so you can understand and be a part of your treatment. She follows up when needed and is available in an emergency. Dr. Khan takes into account the "big picture", your wants and what she believes is best for your health. It's a team effort with your voice being heard. The office staff is courteous, friendly and professional. I highly recommend Dr. Khan at Alliance Family Medicine if you're looking for a new, top quality, primary care doctor.

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...