This is my second time coming to this ER the staff and the doctors are very nice and kind they get…read moreyou in and out quickly from both of my visits here it shows that they care about the patients and wanting them to get well

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

I am a frequent visitor to this distinguished medical center. My family and I have been receiving…read moremedical services in this center since 2017. The care that we find in this site is of a high standard in one continuous pattern, starting at the registration window to the doctor's visit to the discharge and the pharmacy. This care has never changed, my family and I thank the Manger of this center, who is distinguished in serving patients, Her office always opens does not close except when she is not there. Thank you JPS for having such distinguished people working at this location

By far one of the worst clinics ! The nurse named Elaine is so rude, unprofessional and unhelpful !…read moreMy last TWO appointments for orthopedics has been scheduled through my chart. This nurse Elaine phoned to tell me that she couldn't schedule the appointments because she didn't know how... no I'm transferring you to someone who can or even asking for help just telling me that she couldn't schedule an appointment so I cannot get my knee repaired because she doesn't know how to schedule an appointment. The last time I had an appointment at the clinic my "doctor", Dr or Nurse Grant, literally walked out in the middle of the appointment mumbling about some thing and never even returned! We were literally in the middle of a conversation about medicine and she got up and walked out and never came back in. A nurse came in to do my check out and then my medicine was never prescribed to me that she said she would prescribed because she got up and walked out! I had Covid and pneumonia and the Jps Wataga clinic refused to see me. They told me that they did not have any appointments. I then told him that I was going to walk in and another appointment magically appeared ... The workers at this clinic do not want to work and no one is running it! It is a very, very sad excuse for a medical clinic.

HIGHLY recommend this place for any urgent care needs!! Far better experience than a Care Now…read morefacility!!! You can get in quickly as they are not as busy as Care Now and you get great attention. We have been there twice now and we're in and out within 45 minutes! No need to make appointment if you're in a hurry. The staff and doctors are so nice and kind. They don't treat you like a number. They are just awesome!!!

No Gina, it wasn't caused due to increased demand for Covid related business. I and many others had…read morebeen left on a phone call version of 'read'. I know this because the cars that came after me followed the same procedure of parking and calling the main line to inform the lobbyists of our presence in the parking lot. What I witnessed after was these drivers never stepping foot inside the building because of the long wait time over the phone. I assume they decided to try their luck elsewhere. The one that still came after me and parked next to me, grew agitated and eventually walked inside (his phone Call was on his car's Bluetooth loud enough for me to hear). Then I grew agitated and walked inside... only to find out that this car neighbor of mine was seen before me only because he walked inside before. If I only knew I had to walk inside to be seen, I would have ignored the damn sign at the door and walked inside. I would have saved myself over 50 minutes of waiting in the car. Could have been only 10 minutes of waiting. But still no sincere apologies or acceptance of responsibilities.

I was admitted to alliance Mental Health facility last week. I got to come home on Tuesday so I was…read morethere for a one week. My time there was extremely helpful, all the therapist knew what information the patients needed to get well. The nursing staff was fair, there were a few nurses that were much nicer than others. The techs on the other hand were mostly nice and showed a genuine concern for their patients. However, one tech amed CeeCee was not so caring. So when you're admitted to a mental health facility you have certain rights as a patient. During my stay there, I was going through the patient handbook and found so many discrepancies. I'd like to think that I had a part making the changes that they did. My biggest complaint was for snack time every tech had a different rule. One would let you grab From from the cart. The other would have to hand it to you. So when it was time for snack, it was CeeCee who was handing them out. It was so frustrating because one tech would have a rule, and the other tech would have something different. CeeCee's policy was no one could touch the snack cart. She had to physically hand it to you. Being the 12-year-old I was acting like when she handed me my snack I snatched it from her. Then she proceeds to threaten me by saying you do that again and I'll drop you! I definitely filed a complaint about issues that I had there and and I filed a positive one for the people who were kind and helped me out during my stay. The food is really good and on days that I didn't like something I could order a chef salad with chicken. Like I said, I would go back 100% for a little mini break from my situation.

We had a nice experience here starting in the emergency room, and later admitted for a few days…read more Emergency room was quick to get my daughter into scans and looking for issues. Took about 7 hours to get a room, but the ER was packed with people. Everyone was great, thorough, and helpful. 3rd floor staff was nice and the 3 Dr.'s were concerned and had some good tips with follow up care. Comfy enough chairs made into a bed for family overnight. As comfortable as can be in a hospital stay. Pics of food and 3rd floor area . Decent choices also. Thank you staff!

I cannot say enough good things about the experience that I just had with my Mom. Between the staff…read moreand my Moms doctor I knew they had my Moms best interest at heart. They were very thorough and kept digging... the doctor was by far one of the most compassionate people I have met in a long time let alone a doctor. He was checking up on Mom often making sure her pain was at bay and even brought her ice chips. The staff was sweet and attentive always letting us know what was going on and never leaving us waiting. I was so worried taking her there because of some of the reviews but at no time did I feel uncomfortable or that the care she was receiving wasn't too notch. Thanks again for taking our worries about going to the ER right now and putting them to rest so we could worry about my Moms pain and getting her well again.

Terrible communication during an already miserable experience. I came in after vomiting for over 15…read morehours and unable to keep anything down. I was extremely weak and out of it, hoping to receive IV fluids. From the moment I was taken to a room, I felt left in the dark. I was asked for a urine sample, had blood drawn, and received what was described to me as an "IV shot." Nobody clearly explained what I was being given, what the tests were for, or what would happen next. I had never heard of an "IV shot" and thought it might be a faster way of receiving fluids. That is how little I understood about my own treatment. After roughly another hour of waiting with almost no communication, the nurse returned and said they were going to start my IV fluids. By then, I had been there for about two hours and was confused about what had already been done and why I was still waiting. I understand that an emergency room may need to evaluate a patient and run tests before deciding on treatment. But patients did not go to medical school. Explaining what you are doing and why should be a basic part of caring for someone, especially when they are sick, weak, and struggling to process what is happening. I'm paying out of pocket and now face a $1,200 bill, plus a separate bill I was told to expect for the doctor's time. My interaction with the doctor felt like approximately 45 seconds: he pressed on my abdomen a few times and left, without giving me a clear understanding of the plan. I left feeling frustrated, uninformed, and blindsided by the cost. Patients deserve clear explanations about their care and as much transparency about charges as possible. This experience is exactly why I was hesitant to seek emergency care in the first place and why I will not be returning to this location.

Brandon the Doctor, and Laura the Nurse were great! 09/20/17@8:50am my visit date and time…read more The front desk woman kind of upset and was a bit condescending to me when she said that she needed my insurance card, although I had stated to her that my insurance company will mail it in 30 days since I was just approved for the insurance, and I have the actual insurance number handy. I felt like she was going to deny me services just because I didn't have the card handy. That was why you all had received 4 stars instead of 5 stars with me.

Before being seen I asked what the cost of the visit would be because I had the option to go to a…read moreprimary care provider instead. I was told that the visit would cost $44 after providing my insurance information. Two weeks later I received an invoice for $177.00. In my opinion this is criminal. There is no honest business model where a price can be quoted that is just an arbitrary lie and people can be expected to pay more at a later time.

Normally I go to Dr. Wong on Riverside but this sister clinic here in Keller has been so great…read moreaccommodating me with Riverside's busy schedule. I was greeted with the same familiar faces I see at the other clinic which was a relief and they appear to have a cloud based system because I didn't have to redo any forms when I arrived which was so gtrat! I was taken back in less than 5 minutes and was able to consult with Lisa Galloway, who might I say is FABULOUS! (Also she looks like Maye Musk, and if you don't know who that is, she's a Covergirl) Not only was her assessment quick she was informative! She did what alot if providers don't do she EDUCATES she didn't just tell me what was happening but why and why my home treatments went working or why they just arnt enough. (Forgive me, I think the MA was Alyssa? I can't hear well right now so I think this was her name) she was so great, when she administered the injection I didn't even feel it! I was increadably pleased with my visit today, and I'm sure I'll be feeling better in no time! And I made it out of the office today remedies and all, LESS THAN $100!!! As a self pay visit, this is great to my wallet! I was in and out in 45 minutes! If you don't have health care insurance DONT LET THAT BE AN OBSTACLE OR AN EXCUSE both locations offer AFFORDABLE visits and real solutions office visits as low as $50* call them you will not be disappointed.

Before I could even be seen by a doctor the receptionist told me they could not help me after…read morescheduling an appointment 2 weeks before. Extremely poor customer service.

This place is great when you or your child needs to be checked for accute symptoms. Their goal,…read morefrom what I have been told, is to have each patient be in and out in 10-15 minutes. Sounds quick but it's great when all you need to know is if you have the flu, strep, etc. Took my 5 yr old, signed in on a computer, and in roughly 30 minutes was seen by a nurse practitioner. She was quick, friendly, and excellent with small kids. Quickly found out he had the flu, she talked about how to handle it, sent the prescription to the pharmacy for me and all I had to do was go pick it up. Much faster than going to his pediatrician. The room to be seen is small but fully equiped with everything needed and extremely clean. They were able to run flu and strep tests on the spot. Go to Minute Clinic for minor issues, you will be happy you did!

DO NOT go here for COVID testing. They tell you 2-4 days for results and the make it impossible to…read moreget in touch with a human. I am on day 9 of waiting for results. Finally talked to a human and all they say is "the lab has your test - they just haven't processed it." COOL. Then tell people 2-10 days. Don't over promise and under deliver. People's' jobs and livelihoods are depending on these test results. I will never be a CVS customer after this. I heard Walgreens has had 24-48 hour turnaround times with no issues. Very disappointed I didn't go there to begin with.

Top Notch Care A…read morecatastrophic economic downturn took me from the best insurance care to being a client of JPS. The Watauga Clinic is home to my PCP, pharmacy, X-Ray, eligibility dept., etc. In the last seven years I have received top notch medical care, from caring and motivated clinicians. Dr. Uddin is a one in a million guy. Regardless of one's station in life, patient's that I have witnessed have all been treated with dignity, care and professionalism. I highly reccommend this clinic.

Absolutely some of the worst experiences I've ever had. My first appointment was canceled. My…read moresecond appointment was scheduled at a time of the clinic was closed. My third appointment was with a doctor that wouldn't listen to a word. I said it was completely dismissive , she been entered my prescriptions wrong when she had the bottles right in front of her. These are prescriptions I take daily and they're kind of important. I went to get my prescriptions at the pharmacy after I got a text that said they were ready got there and was told I only had one so I pulled out my phone and showed her that there were two she told me that was wrong. She said my chart is wrong all the time. I asked, why how do I know when to pick them up? You'll get a text message.. that's why I'm here! I asked if there was any way to pick it up today.? I get the angry worker sigh, she goes and ask another lady and she says no they don't have any. They didn't look, they just looked at me and were being petty. They didn't look in the back. They didn't look at the computer nothing. She told me to come back tomorrow.

The people here are the best! Thorough in explanations of what will be done. Nurse calls with test…read moreresults. Dr very nice. I showed up with an unusual bite mark. He immediately took care of the biopsy and had the results very quickly. I enjoy this office. Front desk ladies are very kind and helpful.

The office staff at this facility are rude, unprofessional, and incompetent. Had a procedure, side…read moreaffects or alternative treatments were not discussed thoroughly, actual side effects were dismissed. Failure to call me with back with blood results, failure to confirm necessary paperwork.....many inefficiencies.