I guess all medical clinic reviews should come with a TMI alert, but I promise my visit was out of…read morevanity. Bought a Groupon for laser hair removal, and decided to use it on my underarms. There's your TMI alert. Laser hair removal is great for those with light skin and dark hair. The laser works by seeking hair follicles and the darker the hair, the easier it is to get to. The girl at the front desk made me walk through the entire clinic-- I think I saw a chiropractor or doctor doing yoga in a workout room--and was told I was going to have to do this every time. I asked the aestetician if it was true, but she said it isn't. I could just use the other entrance.*face palm* So now you know too. The aesthetician was knowledgeable and quick. And yeah, it hurt. I felt twinging in my 'pits all day afterwards, but later, as I relaxed on the sofa, the boyfriend goes "Hey! I can see a difference already!" Thanks Frank. And thank you All Care for doing the Groupon thing.

Absolute worst place ever. It's a poorly disguised pill clinic that should be shut down. I was…read morereferred by my doctor for a pain management center for injections to help with my MS pain and showed up for an 8:30 appointment. There were 20 other patients there for the same time appointment too. Strung out, anxious. They all said they come every two weeks to pee in a cup and get their pills and have to wait 4-6 hours. Not what I'm looking for. So they call me up and say my primary care doctor isn't listed on my card and they can't see me. I've waited a month for this appointment and driven an hour. Would I like to reschedule? HELL NO.

This is in regards to the receptionist, person answering the phone, very unprofessional and does…read morenot care about helping patients to get an appt. Called one time and was told they were closing early for winter weather and someone would call me the next day. No callback. Called again, put on hold for extended time period. This office could care less about scheduling any new patients.

This is the worst experience I've ever had at a doctor's office…read more I don't recommend this office at all, find another office. 1. The front disk lady is so rude, unfriendly and not nice to patients. She is unprofessional and didn't show any respect. I didn't feel welcomed and I felt that she was profiling me. 2. Even the other nurse wasn't that friendly. 3. There is no privacy, the office is not designed to be a doctor's office, you can literally hear everything from the exam room. 4. The whole staff members including the doctor need a lot of training on how to treat patients and how to be professional. I won't be back to this office, I wish I never came to this office

I've been coming here for several years for IgG infusions, which are required after aggressive…read morechemotherapy damaged my immune system. The staff have always been professional, compassionate, and top notch. I can't really say enough good about the people. The location is nice and central to many areas. They offer water and have a Keurig setup for the coffee drinker. The free wifi is a bit slow, but it does work. The only reason they don't get a five star is because of the chairs. The reclining chairs are cushy and super comfortable. Most are wearing out where the head rests and the pleather surface is gone. A bit unappealing to place my head there. Get the chairs fixed, and you have a perfect rating. Recommended.

I love this place, the staff is friendly. the hours are great 7 day a week service. free wifi just…read moreask for the password. could not ask for more carring people.

Had a great experience here. Everyone was super kind and friendly and wanted me to feel comfortable…read moresince it was my first having a colonoscopy and I wasn't really sure what to expect. Every single person was great about explaining things and making sure I was comfortable and knew what to expect. For something that was a little nerve wracking in advance, I was pleasantly surprised by how easy it ended up being due to the staff and facility, including Dr. Hill.

This is, without question, one of the most unprofessional and frustrating medical offices I have…read moreever encountered. The overwhelming impression is that their priority is maximizing billing rather than providing accurate, ethical patient care. Even the office setting--located in a converted old Wendy's building--reflects a lack of professionalism. I was referred by my primary care physician for a colonoscopy at a five-year interval due to my documented high risk for colon cancer, based on both a personal history of polyps and family history. This office has my medical records clearly indicating that I qualify for high-risk surveillance. Despite this, they are refusing to bill the procedure correctly. Instead of coding it as "high-risk surveillance," which my insurance has explicitly confirmed would be covered at 100%, they are insisting on labeling it as a "routine colonoscopy" and demanding $800 upfront. What is especially concerning is that they acknowledge my history of polyps, yet still refuse to use the correct billing classification. This is not a gray area--it is a clear misrepresentation of the medical necessity of the procedure. Attempts to resolve this have been met with complete dysfunction. I have been repeatedly bounced between the Billing and Scheduling departments, each refusing to take responsibility and directing me back to the other. At no point has anyone taken ownership of correcting what is clearly a billing and coding error. I have already confirmed with my insurance company that the procedure would be fully covered if billed correctly. The office's continued refusal to do so raises serious concerns about their billing practices and their commitment to ethical standards. At this point, this is no longer just an inconvenience--it is a failure to provide appropriate patient care and accurate billing. I would strongly caution others to verify coding and billing practices in advance before trusting this office with their care.

Great clinic. I've been going there for over 2 years, and am very pleased. I'm a retired D.O…read more Family Practitioner who ran many offices in my career, as well as delivered 500 babies and treated over 100,000 patients. Its a large, new facility, and overstaffed (probably because it was designed by hospital administrators). This means there is seldom a wait, unlike many places that take the AARP Medicare Advantage Plan. My primary doctor is Lauri Ballard, MD, a young lady specializing in geriatrics and Board Certified in Internal Medicine. She is personable, pleasant, and has time to spend if you need it. Adrian, her Nurse Practitioner, is experienced and handled a complex visit that still only needed her skills with efficiency. Christina and Emily (the Clinic Director) are knowledgeable on insurance and helped me with a small problem with the Advantage Plan. The staff and medical assistants are pleasant and not overworked.

To Whom It May Concern On November 5th, I had an appointment…read morewith Dr. Patel. Normally, I do not like seeing other doctors besides Dr. Gardner, because I had a horrible experience with Sahithi Solasa, PA. I was in so much pain that I ignored my intuition and saw Dr. Patel. I suggested that I should get an X-ray first, because experience has led me to know that an insurance company will not approve an MRI unless the pain was caused by something major. Dr. Patel was like, "No, I will write the claim up to your insurance company, and they will approve the MRI. Dr. Patel wrote me a prescription for Celebrex, and after the third day of taking it, I had an allergic reaction. I called the nurse about the side effects, and I wasn't surprised that I did not get a call back, stating that the doctor was putting in another prescription for my pain and inflammation. The reason I was not surprised is that I have been with Dr. Gardner for several years, and I did not receive callbacks over my concerns. I'm not sure if it is the doctors who do not care about patient care or the nurses. After weeks of being denied an MRI and a CT scan, I ended up completing an x-ray on November 5th. My results were released on December 10th, and yesterday I was notified by Dr. Patel that my insurance had denied my MRI and CT scan, which I had already been aware of. They then informed me that the only way that the insurance would pay for an MRI was if I was on medication for 6 weeks and seeing an orthopedic. Now, if my calculations are right, from November 5th to December 22nd would make it 6 weeks and 5 days. If your staff had put in another prescription for me to take, then I would not be in this situation. I am still in pain, no medication, and no referral to the orthopedic. However, one thing is clear: you made sure to review the bills to see if I had any outstanding debts. On November 21st I tried to get information through Healow, and no one responded to my email. I hate that I had to come to this, but patient care should be the top priority and not filling your pockets. My family has a history of cancer, and I will not put my life in y'all's hands because of laziness. Therefore, I have decided to find a clinic that cares about patients' needs. I do not want to be another statistic of malpractice. Anyone reading this, please reconsider this clinic in North Richland Hills

Right from the time I walked they were very polite and courteous. Answered any questions needed…read more This was my first VA appointment. Doctor Mark Gordon was very professional and willing to answer any questions I had. He also understood what it meant to serve and the importance of taking care of veterans. I could not be happier with the way the examination went the way he treated me. Again the entire staff was outstanding. I would highly recommend this location.

Having visited this facility a few times for VA Compensation and Pension Exams, I can readily tell…read moreyou that if you are scheduled for an exam here, get it rescheduled somewhere else. My latest exam was in March 2026 and was scheduled on a Friday at 4:30 PM. Being a government worker, I get the idea of Federal Friday, but it is sad to see it applied to someone whose livelihood depends on being given good service. The examiner, Dr. Eric Merrill, obviously is there just to deny claims. This is based off of my experience with him and other reviews on here. When I first met him, I thought maybe he was in it to help vets, but he clearly is not. My latest exam with him lasted around 5 minutes. I brought in hard copies of my evidence for him to look at and discuss, and he said he didn't want to see them. He asked me a couple of questions and said, "okay, well I am all done here." I was then shuffled off to another room where a nurse came in to take some blood pressure readings. When she came in the room, she told me, "we are all just in a hurry to get out of here." That much was obvious as she rushed my blood pressure readings and sent me on my way. Dr. Merrill denied my claim with a two-sentence explanation. He must not have reviewed my evidence, as it was not mentioned in his findings. He didn't really say much about this claim at all. I suppose this entire exam process could be summed up as "It's Friday, let's hurry up and screw this guy and get out." It is sad that people depending on honest and thorough exams get this sort of treatment. This wasn't Dr. Merrill's first cavalier dismissal of one of my claims, and it sounds like this sort of attitude is his go-to all-around. His lab coat still says "Neurosurgeon," but he needs to let go of the past and try and focus on being a good claims examiner, which is what he is now. This sort of treatment is what dissuades many veterans from seeking the compensation they deserve. This office and its handling of veterans do a disservice to this country and the veteran community.