My experience with this company was not good.
When I initially called them to come out, Armando and Eddy came out. Eddy was kind of rude and kind of condescending. BUT they fixed the car and warrantied their work.
Then last week my car did the exact same thing as it did when it broke down the first time. When i called them the man said they would come look the very next morning. This was GREAT, fantastic Customer Service.. very next morning? awesome!!
However, the next morning came and went and i did not get a call or a text about pushing my appointment back. And when i text them to follow up with the service appointment, the response i got (3 times) was we are on the way, you are next. They ended up showing up around 630 pm.
When I came out to greet them and tell them exactly the problem, when, where, and how it happened. Eddy's response was "if this is not the master or slave, its not our problem.. this is more than likely a problem in the bearings" I told him i was aware of how recall work works but was almost positive my bearings are not the issue but i appreciate their time in addressing the issue. About an hour later, i poke my head outside to check status and they were gone. Evidently, they went to the auto part store to get my replacement Master Cylinder. when they came back to install it, they realized the "clutch hose" that runs from my master to my slave had been stripped and could not be tightened down at all. so Eddy tells me to purchase some more "clutch hose", when i get my computer and show him the clutch hose i found at O'Reilly and ask him if this is the part he is referring to he said just call them and tell them what you are looking for. So i did, the store had to ship the part from another store (but they could get it the next day). So that's what happened. I WALKED to the auto part store, Thank God I had the presence of mind to grab the defective part they took off to compare because when i got the new part in my hands i quickly realized it was WRONG; completely different. The parts man said oh that's just brake line, here we have some in the back.. and sure enough.. it looked damn near the same. Thanks Guys at O'Reilly! i buy the part and walk back. When Eddy and Armando came back to install the "clutch hose" Eddy scolded me "This isn't the same part! The fittings on the end are too long!" Like i wasted his time or something... So i informed him, the part he requested i get was entirely wrong.. wrong shape, wrong size.. didn't look remotely the similar to the defective part. Then i asked him, who is the owner or manager of the company. He said.. ME, I'm the co- owner. Can you tell? In the middle of his sassy conversation, i just walked to Armando to finish discussing the problem as he was the only one that seemed remotely concerned about fixing my problem. As Armando and I are discussing what to do about the wrong part i purchased. Eddy screams at a passing truck; something about being THE real mobile mechanic... How professional was that? In my opinion, not at all. Armando ended up going to O'Reilly and exchanging the part, and coming back and installed it. About an hour later Armando, knocked on my door again and said they were STILL not able to get the clutch pedal to get some resistance.. and that my clutch pedal was still flat on the floor. That i should contact a transmission place for my bearings... To which I did, I paid to have my car towed to the transmission place, and paid to have them bleed out my lines. That was the only problem. This should have been done initially.
Would i use this place again? I would not use this place again. I received shotty work, and attitude. Armando was the only mechanic that seemed genuinely concerned, Eddy (the co-owner of the business) was on a power trip that was apparent to me with how he spoke to me as well as how he spoke to Armando and with how he was inappropriately screaming at the passerby. read more
