I have a one of a kind 31 inch stainless steel charcoal grill that I purchased in 2003 for ~$1000…read moreand I love my grill. Just this year in 2025, the two wheels both broke and gave out. I contacted every local establishment I could find online to inquire about having the wheels fixed and to have it cleaned (the last professional cleaning had been in maybe 2016) and Kurt from Bar-B-Clean was the only establishment that followed through in their communication and came through for me. By choice, we communicated by text, and Kurt offered to come out for an evaluation visit, but I asked if I could send him pictures and a video to save us both the time (see pics of damage, attached). He immediately said he could help me, whereas others went quiet with no follow up. We set up a time and that was it. Before and on the day of service, there was great reminders, through email and text about our upcoming appointment. I appreciated this. When the service technician arrived on time, (who was not Kurt but someone else on his team) all I had to do was show him where the grill was and the problem and he went to work on his own without needing assistance from me. At one point, the service tech asked me, since the grill was so old if I was interested in getting a new one instead and they will install it and take away my old one. I said absolutely as long as the new grill had all of the features that my old grill has and is equal to or less than the cost of what I would pay to have it fixed. He said he would check with Kurt and after consulting with him, they realized that the cost of a new grill with the same features would be around $3000-$5000. That was a no-brainer. So he continued to install the new wheels which he brought with him but those ended up being slightly smaller than what was required, and left the grill a little uneven (both wheels are on the right side of the grill). He said not to worry and that they had put the right size wheels on order and would come back no charge to install them once they arrive. He also cleaned my grill using what looked like some sort of drill cleaning tool thing. I didn't catch if he used any liquid cleaning solution, but the drill thing basically grinded down the surface layer of my cast-iron grill grates to remove all that gunk that had accumulated. He did use my backyard water hose, which was not a problem. I realize then that my cast-iron grill grates would have to be re-seasoned again and I was OK with that because that would have to be done no matter what. The whole process took about two hours and I was left with as clean of a grill as I was going to get for one that had 25 years of use and some rust. I was happy with the cleaning result. We were still left with the issue of the two wheels that were too small but they promised they had the right sized wheels on order and that they would come back and install them without charging me. The skeptic in me wondered if they would keep their word and come back since I paid them the full price of $571.05 for the wheel replacement and cleaning on the service day. Fast-forward 2 to 3 weeks after I had went out of the country and then returned I followed up with Kurt by text and inquired on the status. He assured me that the wheels were still on order and that he would contact me when they arrived to come out and install them. About a week went by sure enough I got a text from Kurt that they are ready to return to install the wheels. I said great and we set up a time and the technician showed up on time, installed the wheels (took about 10 minutes) and now they are perfect and everything looks great! I'm glad they kept their word and that the correct size wheels were installed because the smaller ones had already started to bow from taking too much weight from the grill. I am very happy with the results and so glad that I contacted Kurt and Bar-B-Clean. Pics coming soon of results.

Responsive with return calls and flexible with scheduling. Their cleaners are pros, restoring your…read moredirty grill to brand new, shining and beautiful looking. They will replace rusted or broken parts too. After 3 years of service, I recommend Central Texas Bar-B-Clean!

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Ty and team were responsive and fantastic when it came to my somewhat difficult need…read more We have an older model Alfresco sear burner and Twin Eagles Teppanyaki grill whose manuals and part information were not easy to hunt down. Ty was diligent, extremely transparent and had great communication throughout the entire process. He fixed what otherwise was a headache for most, and solved our needs so we can have a great summer cooking in our yard. Can't recommend Stick Bandits enough!

Showed up on time and did a great job cleaning my smoker. Will use again and recommend.read more

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

Terrible service and don't waste your time. After coming to my house and verifying I needed a new…read moregrill, 3 weeks later and after numerous emails and calls (they do not answer their phone so one has to leave a voicemail) I still do not have a bid to supply a new grill. By comparison I called BBQ Galore on Lovers and had somebody out the same day to assess what I needed and a new grill installed within 48 hours.

We have an Alfresco gas grill that we've had for decades. It was originally plumbed for natural…read moregas and after moving we had to switch to propane. We had a guy come out to change the parts for propane but the grill was never the same. After living with it for far too long I reached out to Texas BBQ in Southlake, Tx and they steered to a person. I reached out to him but he couldn't come out in a timely fashion and recommended Mark. Mark was pleasant, professional, and identified the problem immediately. This grill was expensive at the time of purchase but we were tired of replacing burn't out grills every two years. (we grill a lot). Bottom line, we have our grill back and after looking at what a new Alfresco would've cost we couldn't be more satisfied with it all. Mark is highly recommended.

Made arrangements for them to come out more than a week in advance. Confirmed by phone. Confirmed…read moreby text. Never showed up. I called and left a message the morning of the appointment to see if they were still coming. Sent a text to see if they were still coming. Never heard from them. Seems like a hit or miss company.

Superior Grill Cleaning is just that, superior. Windal's servicing has kept our hand-me--downLynx,…read more2 burner with rotisserie our for over a decade. I trust him implicitly. I forgot I had prepaid asked him and asked him what I owed, he reminded me I had paid. Windal has morals AND does excellent work. Susan Beck

I highly recommend Superior Grill Cleaning. Windel was professional, provided timely communication…read moreand did a fantastic job replacing parts and deep cleaning my grill. It now performs as good as new!

Sent him $1800 to buy the grill. Then, just keeps blowing me off for over a month. He stold my…read moremoney. No response.

They won't respond after taking my $275 I had a similar…read moreexperience as the other reviewer. I agreed to order parts for a Fire Magic grill. Paid $275 plus initial diagnostic fee, and received an email receipt. Have called 6 to 8 times asking for status, and each time they say that parts are all back ordered, and at first it seemed believable. They answered 3 weeks ago, around June 20th, but now I cannot get an answer via phone or email. I'm assuming they're out if business. Seems like a big Ponzi scheme. Called my credit card company to dispute the charge. They seemed professional at first and the reviews from a year ago were good, so not sure what happened. Big waste of time and money.

GREAT service. Cleaned our pellt grill good as new andleft the area cleaner than he found it. Very…read moregood value for money spent.

Great service, looks new and will use them again next tear. Grant is a great guy and will go the…read moreextra mile.

My Dacor Grill was 7 years old and now it looks New again. I would highly recommend these guys…read more Great work good people and the finished product looks awesome. The before and after pictures tell the whole story.