We have an Alfresco gas grill that we've had for decades. It was originally plumbed for natural…read moregas and after moving we had to switch to propane. We had a guy come out to change the parts for propane but the grill was never the same. After living with it for far too long I reached out to Texas BBQ in Southlake, Tx and they steered to a person. I reached out to him but he couldn't come out in a timely fashion and recommended Mark. Mark was pleasant, professional, and identified the problem immediately. This grill was expensive at the time of purchase but we were tired of replacing burn't out grills every two years. (we grill a lot). Bottom line, we have our grill back and after looking at what a new Alfresco would've cost we couldn't be more satisfied with it all. Mark is highly recommended.

Made arrangements for them to come out more than a week in advance. Confirmed by phone. Confirmed…read moreby text. Never showed up. I called and left a message the morning of the appointment to see if they were still coming. Sent a text to see if they were still coming. Never heard from them. Seems like a hit or miss company.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Ty and team were responsive and fantastic when it came to my somewhat difficult need…read more We have an older model Alfresco sear burner and Twin Eagles Teppanyaki grill whose manuals and part information were not easy to hunt down. Ty was diligent, extremely transparent and had great communication throughout the entire process. He fixed what otherwise was a headache for most, and solved our needs so we can have a great summer cooking in our yard. Can't recommend Stick Bandits enough!

Showed up on time and did a great job cleaning my smoker. Will use again and recommend.read more

I've used Grill Doctor for several years to keep my propane grill operating at peak efficiency…read more They do a superb job! They show up within the window they say, are friendly, and do excellent work! Can't recommend Matt and his team highly enough. You will be glad you had Grill Doctor take care of your grill.

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

We are happy repeat customers. Mike power washed our side patio and stone columns this time and…read morethey look new. His high-powered machine used water, not chemicals, so we did not worry about the landscape being damaged. He is professional, friendly, and on time. We will continue to call on him in the future.

Great Service! I…read morewas in a bind and needed service same day. Mike was not only extremely accommodating, but courteous, professional, helpful and reasonably priced. I highly recommend this company for any pressure washing you may need and will use them again in the future. They did an incredible job!!!!! Thank you!

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

The business changed cleaning concepts and we actually used their services and it was outstanding …read more Great service and easy to schedule. They got the job done quickly and efficiently. Prices were fair They even sent me before and after pics which I attached here .

EDIT: Updating to add my comments to the owner's response:…read more I am deeply disappointed by the response from the business owner and feel compelled to address several concerning points. Prospective customers deserve to be fully informed, and I hope this review serves as a cautionary note. 1. The initial quote provided was for the cleaning of both my outdoor grill and burner. See attached screenshots from my conversation with Jamal. 2. Despite the incomplete service, I paid the full quoted amount of $200 in cash to Jamal. It is frankly unacceptable for the business to falsely claim otherwise, tarnishing their credibility. This is the level of their business ethics and shows their willingness to go to any extend to make the victim look like the culprit. 3. It is distressing to witness the owner's attempt to misrepresent my expectations regarding the outcome of the cleaning service. If that was the case, I won't have given this repeat job to him because I never got a brand grill last time either. 4. Mutual respect and professionalism are fundamental in any business transaction. I am indeed offended by the personal attacks made against me in the owner's response, which only serve to exacerbate the situation. In sharing my experience, I aim to provide transparency for others considering this business. It is disappointing to encounter such discrepancies and lack of accountability. Hope this helps somebody out there! ----------------------------------------------------------------------------------------------------------- I had used this service couple of years ago and since I was satisfied last time, I gave him a repeat job this time. However, this time, I am extremely disappointed with him not honoring the agreement of cleaning burner along with grill. Even though pictures of both outdoor grill and burner were shared in advance and agreed many days ahead, he only cleaned the grill and ignored the burner. Upon clarifying this, he just went ahead and barely cleaned the burner for just a few minutes at the end with lots of areas still uncleaned. Even for the grill, the bottom grease tray was still dirty with lot of dirty soapy water from cleaning collected there. I understand that disagreements and misunderstandings can happen but his unprofessional language, unwarranted behavior by raising his voice and making derogatory racial comments at me was totally unacceptable and cannot be tolerated at any level. I will never be using his services again and do not recommend him at all.