I have a family of 6, and the washer began to leak from the front. Trying to save money we went straight to youtube. However, washer still had a leak. After using the Washateria, laundry mat or what have you... I had enough. I went to Thumbtack...described my issue and my model of washer. I came across some that could come tomorrow..but I chose the one who had availability today. The window was given as 4-6, but I recieved a call from the tech letting me know it would be closer to 6. I recieved text message throughout to provide arrival updates. When Wayne arrived he was pleasant and got right to it. The washer was repaired...my discounts were honored...and he walked me through his process. I would reuse the company again and again if i..scratch that...when i need appliance repair. I'll vouch for Wayne..great work ! read more

Call someone else. I should have read the reviews but I didn't. I called Wayne regarding my Thermador dishwasher that had a power surge when my house was hit by lightning. Let it be known that my dishwasher is 2 years old and my first question was - "are you experienced with thermador appliances?" Wayne assured me that he was. I let Wayne know that I needed a new control board for my dishwasher, of course he said he needed to come out and check and couldn't order the part until he verified the problem. My husband called back to schedule the service. He gave us a time slot on a Friday. (From 2-6pm). At 5:45 we called to find out his whereabouts. He said he would be there. At 6pm we called to cancel and he said he was 20 mins away. He finally showed up at 7 pm. Let it be know he never called us to notify us that he would be arriving after his timeslot or running late. We waited 5 hours for this guy. When he arrived, he confirmed exactly what I had told him - that we needed a new control board. After a few minutes of googling on his phone, he said the part was not available, he couldn't help us and then asked how we would be paying the $75 service call. I told Wayne the part was still available through Thermador. He started backtracking and said he could get the part but would need to wait until Monday. After hearing nothing on Monday, I called Tuesday and left a voicemail. No answer, No return call. I called again on Wednesday, again no answer- no return call. I called Thermador myself and ordered the part for $130. Do not waste your time or money with this company - completely unprofessional and a waste of time - not to mention the fact that they are also thieves. read more

Do not use their service. Came out to fix a fridge through AHS. He made a diagnosis and ordered parts. Next thing you know they come "repair" the item and said it should feel cold by the next day. Wrong, not even the slightest cold. I had to wait for them to come back out and they said they had to order more parts. Two more visits after and they could never fix the fridge. They eventually stop answering AHS phone calls and another contractor had to be sent out. read more

Terrible service and overall experience. Staff that came to my home had no service skills and no desire to help me get my issue resolved. Definitely wouldn't recommend you or your friends utilize this company. They absolutely wasted my time and their own... read more

If you like to get money stolen from you, by all means, do business with these people! We had them come out to fix our washing machine. They said it needed a part replaced, so we paid over $200, they also charged us $150 for labor. Long story short they never repaired it after 3 and a half months of us going back & forth trying to get them to even ORDER us the part (yeah, they never even did THAT) we asked for our money back. The owner directed us to their webpage & after we followed the protocol, got an email back saying that they went "above & beyond to try to help us & that we needed to consult LG for repairs." Unbelievable!! I told him "No, I want my money back & you have a week before I take it to small claims" He promised to "send a check or money order in the mail" That was one week ago today (Sunday) & I haven't seen a DIME. The mail doesn't come on Sunday, so I guess I have my answer. They are dumpster fire of disorganization, shady practices, & straight LIES. It's too bad because now we will be taking it to small claims court & will be adding our court fees & laundry mat fees to the total amount. If he would have just payed me the money he owed we wouldn't be having to go through all this. read more

We were able to schedule an appointment same day. He arrived when he said, figured out the issue and repaired it (it was my dryer). He also made recommendations for maintenance to avoid a recurrence of the problem. I would call them again. Nice people. My dog liked him too. read more

Knowledgeable, honest and effective. Corrected a lingering issue with my ice maker that multiple other repair shops had not been able to correct. Strongly recommend and would call them again without hesitation. read more

Very quick response and very courteous employees. I thought they were professional and put me at ease fixing my dishwasher!! Thank you Wayne!! read more

We have a home warranty, so when we called they sent RightWay Appliance". Wayne fix our washer and we were very happy with his professionalism and concern to do things right. This week our refrigerator was making noise and giving us a error code, called our home warranty company and requested "RightWay", and they sent Wayne and again he did a great job. read more