A WONDERFUL pediatrician's office…read more Once you're an established patient, it's very easy to get a hold of the staff. They always pick up the phone, and they are also quick to respond on the patient portal, Appointments are usually not difficult to come by (even if you might need one the same day). The entire team of nurses and staff are all personable and highly professional. They have several physicians, so it's best to read the doctors' bios and request the one who resonates best with you/your kiddo(s). We personally LOVE Dr. Hathaway. She is so sweet, friendly, and has a great rapport with our little one. She is straightforward but also empathic & relatable. She is attentive & always listens to us and explains things thoroughly. Pro-vaccine, but conservative & never pushy with medication. We never feel rushed, and we don't wait long to see her either. There is plenty of parking, the lobby is spacious, and the facility is very clean & well-maintained. We have absolutely no complaints and have always felt so well taken care of here. This office sets the bar high for amazing & reliable medical service.

Dr. Hathaway at Hometown Pediatrics has been our children's primary care physician for years, and I…read morecannot recommend her highly enough. She has a genuine passion for children and perfect bedside manner that puts them completely at ease. Our kids actually look forward to their appointments with her. Her medical knowledge is impressive across a wide range of pediatric issues. We have seen her for everything from routine wellness checks to more complex concerns, and she consistently demonstrates expertise and sound judgment. She takes the time to clearly explain diagnoses and treatment options to parents. Dr. Hathaway genuinely cares about her patients as individuals. If you are looking for a pediatrician in The Woodlands who combines exceptional medical skills with true compassion, Dr. Hathaway at Hometown Pediatrics is an excellent choice. We feel fortunate to have found such an outstanding physician for our children.

Can't comment on the pediatricians here but as most of the other negative reviews have stated,…read morefront office staff extremely rude and incompetent. Called to schedule an appointment for newborn. On the phone, they ask insurance type which I provided. Appointment scheduled over the phone and I receive a text stating that I need to submit a copy of the insurance which I do. Appointment confirmed via text. I arrived at the office and they asked if I was paying out of pocket. I said I provided it via text. They said, "we sent you a text stating that we don't accept that insurance." I'm looking at the text, no text ever sent. I said they did not. They also asked me over the phone what insurance my newborn had, and proceeded to schedule the appointment. If I was out-of-network, wouldn't you have told me then on the phone and not went ahead and scheduled the appointment. Being out-of-network seems rather important. Why would you send something like that over a text message? That seems like something warranting a call (especially considering you shouldn't have booked the appt initially). But front office doesn't do that because they're rude and lazy. As I'm walking out the door and looking at the text messages between the office and myself, the front office girl then back talks and says, "oh we definitely sent a text." Avoid the lazy, incompetent front office they have employed.

Don't even bother looking at this practice, bad nurses, bad front desk services and awful drsread more

I scheduled my daughter's annual wellness check with Dr. Purcell. She was very kind and friendly…read more Before the appointment, I confirmed multiple times with my insurance company that the annual wellness visit would be covered 100% with no copay. However, after the visit, I received a bill for a copay. When I contacted the billing department, they told me that if any concerns are brought up during the annual checkup and the doctor documents notes about them, the visit is then considered a regular office visit, which requires a copay. I carefully recalled what happened that day. I simply answered the questions asked by the medical staff and had the doctor perform the routine annual exam. We had some casual conversation during the visit, but I did not request any additional evaluation beyond the standard checkup. I was surprised to be told that this automatically resulted in a copay. We have visited many other pediatricians for annual checkups in the past and have never encountered this situation. The billing department repeatedly insisted that this is their policy and that their practice is different from other pediatric offices. They said the office manager would call me back to explain further, but I have not received any call or follow-up. It does not seem like they are interested in resolving this issue. I hope this clinic takes this matter seriously. Families should be aware that even if their insurance covers annual wellness visits at 100%, if the staff determines that "any concern" was brought up, they may reclassify the visit as a regular office visit and require a copay.

Currently in the office for a well visit, and I've been sitting here with my 11yo son for two hours…read moreand still haven't seen the doctor yet. Absurd!! Not coming back. Ever since Dr. Novak retired, this place hasn't been any good.

Was referred by a friend and my fist visit went as smooth as possible. The registration process was…read moreonline a few days before the appointment and that was easy to complete. Dr. Rachel was amazing! She asked the right questions, to then come with a plan for my non-verbal child, while trying to create a relationship with my daughter. My daughter felt at ease while interacting with the staff and doctor and even receive a sticker and blow pop. I longed for this level of care and support for my daughter due to bad past experiences with other pediatricians. Highly recommended!

We have been seeing Dr. Singh since my oldest was born (17 years) she has always been a wonderful…read morephysician and a truly amazing person to treat my kids.

I took my grandson in for what I thought would be a routine visit. The first thing I noticed about…read morethe Dr (PA?) was she was very young. She took the child's temperature & looked in his ears. As we were talking I mentioned that when I picked him up from his mother, he was unsteady on his feet (he's a toddler) and BOOM that simple phrases changed everything. Even though there was no bruising or other signs of a bone fracture or trauma or abuse she demanded that I immediately take him to the emergency wing for a skeletal XRay to check for fractures. I refused and left. She then notified CPS and a case worker appeared at my home. The case worker examined the child, determined no signs of fractures, bruising, abuse & the living conditions & food availability were not an issue. We thought that would be the end of things, but we were wrong The bluefish doctor had told CPS that a complete skeletal x-ray needed to be done to close the case. The problem is bluefish, never issued any orders for the x-rays Today when we called in to get the orders we are told that the Doctor is not on duty today and we will have to wait for another doctor to finish their rounds to take care of this. In the meantime, CPS is pressuring us as to why we haven't taken the child to get x-rays This is preposterous. We took a child in for a routine examiner examination because he was running a slight fever and vomiting. Apparent saying that the child appeared a little unsteady triggered some kind of institutionalized CPS response in the medical community. This is outrageous. CPS should never have been involved. As I write this, I am still waiting for bluefish to get back to me with orders for an x-ray or to call CPS and tell them that the x-rays are not necessary If you choose to take your child to this group, be careful what you say, it may trigger a call to CPS merely by conveying a valid concern.

My son and niece having been going here for over 3 years. We recently had a medical emergency and…read morethe staff has been very helpful. With check ups, finding immediate assistance with referrals, and helping establish after care. I know it sounds basic, but it was very helpful all of it when a mother is feeling overwhelmed. Keep up the good work Blue Fish !

Love everything about this place! My son is in daycare and is always sick. They are ALWAYS able to…read moresee him the day of and treat him which is a blessing! The staff from the receptionist (very sweet and concerned every time I call) the nurses are amazing with him, and the Dr. I have seen 2 different ones and they were both great. I cannot recommend this place enough, I trust them and never have had any issues. I drive an hour just to go here, if that tells you anything.

My name is Carolyn Torres and I have five grandchildren that I have taken to Lake Area Pediatrics…read more The last 4 times I brought my grandkids to Lake Area Pediatrics for appointments I have not been happy with their services at all. I didn't say anything in the past because I felt that I should give it a chance. First of all let's start with the reception area. Their is a older woman that works there and seems like she is frustrated working there. You will not get one smile from her. What I see is "I work here because I have too". That to me is a big turn off. If shes not willing to do her part what a receptionist should be in the front desk than it's time for her to retire. Today I had an appt at 3:00pm and arrived early. The nurse that checked in my grandson did a excellent job. Her services was impeccable. We were left in the waiting room for more than 20 minutes. For a child 20 minutes or more is a life time just for a simple wellness. We decided to leave. Children do not like to see Dr's to begin with. I would think that Lake Area Pediatric should have consideration on children. All kids just want to get it over with and not be waiting in the waiting room for 20 minutes or more. It saddens me to write a review like this. It's time for Lake Area Pediatrics to make major changes in their lobby as well as their staff.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

Our 4th time here. Twice in 1 week for family virus. Everyone here from Reception to RN is very…read morenice and efficient. No appointments, but you can call ahead to see what the wait time is. If you don't have insurance and you're looking for a cash pay clinic, I definitely recommend this place.