I walked in to book appt , just moved to the area and they don't accept walk ins and no appts at 4pm

Since arriving here in TX we haven't establish any of our primary physicians. Unfortunately, my children went through numerous trips to the ER and had visited a few clinics that didn't meet our expectations or lived up to their blog description. Finally found First Physicians and loved the place during our first visit. Dr. Beaty is amazing. He takes time in knowing his patients, you are not rushed neither are you to leave the facility feeling diminished. There's no experimentation is any of his treatments, he is to the point and will call you on what you shouldn't be doing. He gives his best and expects his patients to follow through, otherwise, what's the point in seeking his medical advise and consult if neither patients/parents heeds to his advise. He has an excellent sense of humour! We love visiting this place I recommend to this facility and the treating physicians in this practice. I will recommend read more

See all

Love Dr . Shirley! The staff is okay some are not as nice as others ! Overall I'll recommend the office for their doctor ! read more

We've been with Family First since our son was maybe 2. He's now 5 so we're very familiar with Family First. His first meeting with Dr George was when he wasn't feeling well and he wasn't his happiest or cooperative but Dr George was incredibly patient and kind with him. And the next time he saw her they were all smiles. We've had many required vaccinations here and today's experience was not the best. It was with a nurse with shaved eyebrows, I think her name was Danella. We had requested the Flu Mist. Dr George had advised against it because of wheezing from the year prior. Ok. Not great but we'll follow Dr George's recommendation. Danella comes back and explains its going to be shot not a mist. He's afraid of shots and says repeatedly that he doesn't want a shot. He resists and whines. I finally coax him into letting us get his sleeve off. So then she proceeds to hold his arm in her left, in like a wrestling lock while holding a needle in her right hand. And says, see now you can't get out and encouraged him to try. We had to work so hard to get him to cooperate and now she taunts him to get out. The fear and panic in face spiked! Crying ensued and he wriggled enough that she dropped the needle. I said, we'll get the Flu Mist instead. Sorry Dr George. So I had already been told of this nurse by other moms in the area but I never had a bad experience until today. I've also already spoken to the office manager Stacy to be fair. I write it as a word of caution to other moms with kids who are afraid of shots, to avoid Nurse Danella. Ethan has gotten shots here before without issue. Her bedside manner is traumatizing. We love Dr George. We give her a 5 but I'm writing a 3 star rating. It's not fair to ding the entire business off of 1 person. I hate writing anything negative during the pandemic when everyone is suffering but I hope this doesn't happen to anyone else. Covid Note: They would like you to call from the parking lot when checking in for your appointment so they don't have anyone waiting in the lobby. read more

My daughter sees Dr. Shirley and he has always been great. He has never rushed us or rolled his eyes at any of the issues we have had (or thought we had as first time parents, really). For sick visits, we've always been able to get seen same day or next day. This is a high volume practice, and we are always in and out so quickly which is nice with an impatient toddler. The front desk staff are always nice, and the nurses can be a hit or miss. But I get it, dealing with stressed parents and kids who might be scared or screaming all day and not sitting still when you're trying to get a weight or a temperature can be draining -- and they have to do it ALL day! I love this place, and I'm glad it's literally just up the street from us. :) read more

I love this pediatrician specifically Dr. Shirley and my daughter seems very comfortable which is great because she's a toddler. What I don't like is that I called for an appointment and was told I had to call the following morning for a "waitlist" which isn't actually accurate and the receptionist snapped at me for asking about a waitlist. Someone needs to get the front staff together and talk to them about their customer service it plays a huge part in choosing to stay at this pediatricians office. Also, the tech who brings you back to be seen and take vitals is so nasty and rushed me when I was telling her about my daughters symptoms. Hope this review is seen and they do something about it. read more

Front office girls and nurse were extremely RUDE!!!! The doctor was wonderful though. Not sure if we will be back.

Dr. Shirley has been my sons doctor for about 2-3 years now. Our insurance was no longer in network with our first pediatrician, and that's how we ended up finding Family First Pediatrics. The office is conveniently close to home and school. As soon as you walk in the atmosphere is inviting and kid friendly! It definitely makes Doctor visits a more positive experience for everyone. I've never had To wait more than 10 min for our appointment, which is important to know you will actually be seen at your scheduled time! Highly recommended! read more

I could still get upset if I think about the shots incident. I still totally don't agree with his handling of baby vaccines. However, my kids are all older now so I don't have that issue. That being said, I do think he is a good doctor and has taken great care of my kids, hardly ever a wait, and gets you in fast. read more

This physicians office is anything but "family first". Dr. George would rather my special needs, epileptic son go without his medication and potentially die than write a script for his medication. Now, this office suddenly doesn't feel comfortable writing for his adhd medication because he sees a neurologist for the epileptic medications they wouldn't prescribe in the first place! Dr. George only cares about saving her own behind and not the welfare of the children she is supposed to care for. She severely lacks confidence in her own skills to properly care for any special needs child. This office may be fine if you children are perfectly "normal". However, they treat special needs children as if they are a mere burden to care for. read more

All of my children see Dr Shirley. Sometimes the nurse assistants seem to be in a bad mood; not mean, just not friendly. & being bubbly is a necessity at a Pediatric practice. I think Dr Shirley is involved with billing and scheduling; I think for me it was being late, but I looked at my voicemail transcription and it said the time I showed up for. I'm big on keeping the "clerical" work separate from the actual "medical practice" if that makes much sense. As in I don't think the person responsible for your payments should also be responsible for your treatment, conflict of interest. But I haven't had any serious issues to make a complaint. Still, facilities are always clean. I always get a call back the same day. I've always been able to get sick day appointments, sometimes within the hour. There is little to no wait. They have updated equipment. The rooms are very neatly designed and keep your little ones' eyes busy. And Dr Shirley is so full of knowledge. So long as he keeps making my kids laugh, calling them little stinkers and keeping them healthy, he has my business for the next 21 years! read more

I've gone to this office since my baby was a newborn. The very first time I went, when I walked in I didn't get greeted, no one told me where to sign & the front office is SO RUDE. SO RUDE. HOW DOES THIS PLACE HAVE THE RATINGS IT DOES? I refused to go to that place and let the father of my son go, and he said the same thing. Doctor George was (for the most part) great w/ my son. Everyone acts like their shit doesn't stink here. I'm a young mother but I don't appreciate the looks & I can catch a mean mug easy. I felt like a little kid, there first day as a freshman. I did not feel welcomed at all. I would NOT recommend this trash dump. My car breaks down so I can't make it to my sons appointment and I almost get kicked. Shit happens. This is also right in the middle of a pandemic. Staff is nice on the phone, but wait till you go in person and they don't even acknowledge your existence. High schoolers could do a better job! & YES! I have a found a new doctor. You couldn't pay me to go there again! As for doctor George she pretty much says the same thing every time. She was very informative about the allergy testing and everything else. My problem with family first pediatrics is the front desk and even some of their nurses. read more

I'm not sure there are adequate words to express the gratefulness I have for the doctors at Family First Pediatrics. We have had an unusually sick Fall this year and have been to the doctor more times than I care to count. However, if we have to be somewhere, Family First is where I would want to be every time. Dr. Marchesano is our "normal" doctor. She is extremely thorough, explains everything in layman's terms and even called to check on my very sick eight month old after a visit to the ER. She has an excellent bedside manner. I am thankful for her thoughtfulness and the amazing care she gives my children. We have also seen Dr. Shirley twice. I appreciated his care and my nine year old son loved him! We have NEVER had wait until the next day for an appointment and our waiting room time is usually less than ten minutes. If you are new to the area or have been here a long time and are just looking for a new pediatrician, give Family First Pediatrics a try. I can almost guarantee you that it will end your search! read more

Have been taking both my kids here since they were babies - just yesterday I took my 4yr old for her shots and it's still a great place - no issues, great staff and environment!! read more

Tad Shirley who is our family pediatrician at Family First Pediatrics is great. We have been using him since our daughter was born and she is now 3. He also is my newborn son who is 6 weeks old pediatrician. He is a terrific pediatrician. Very friendly and works great with children. He takes his time with patients and always answers any questions we have. We fill very comfortable while we are there and the new space they have been moved into is very nice. New offices and facilities with separate sick/well waiting rooms which I like. Never a problem getting an appointment to see him even on rush situations. I highly recommend him to anyone looking for a good pediatrician in the area. read more

Today was my first time to this office! The wait time was unbelievably short! I arrived early to fill out my new patient paperwork and they called us back before I could even finish it. Compared to my old pediatrics office, it was super bright and inviting! The front desk staff, nurses and doctor were all super friendly! read more

I have been bringing my children to Dr Tad Shirley since my oldest was 1 an he is now 8. I now have 4 kids an they all are cared for by Dr Shirley! He is awesome!!! He helped me through the "OMG he hit his head, what to do!!!" Faze lol. An other times where I was panicked about my newborn with reflux... I moved to Katy about 4 years ago an still travel to Spring so that Dr Shirley takes care of my kiddos. He is amazing!!! Would never go else where! read more

I've been taking my child to see Dr. Tad Shirley for over a year now. We LOVE Dr. Shirley. I've never waited for longer than five minutes to see him when we arrive at our appointment, his nurse staff will answer questions over the phone, and he always answers all of our questions patiently. You can really tell that he loves kids, and takes pride in what he does. read more

Doctor Shirley and Doctor Reed have taken very good care of both of our children. This office is so much better than the patient mill pediatric offices that have lots of doctors and run kids through. We never feel rushed. We have always gotten same day appointments for sick kiddos. We have recommended this office to all of our friends in the area. read more

I LOVE this place! There is never a long wait and Dr. Reed always answers all of my questions. The staff is always so helpful and friendly. I never have to wait long for a call back if I have a question. read more

Dr Shirley is amazing. He has never seemed hurried, is always happy to answer questions or do any testing I request, and is never pushy about anything. The staff is always friendly & helpful. Such a great practice! read more

Staff and physicians are always welcoming and extremely knowledgeable. We trust our kids with them and their healthcare is always treated properly and efficiently. The lobby and other rooms are clean, neat and sanitary. Scheduling and call backs are excellent as well! read more

I have been taking my two girls, 2 1/2 yrs old and 1 yrs old, to Dr. Susan Reed since my first daughter was born in 12/2009. Dr. Reed is AMAZING! Shes sweet, very knowledgeable, and gives great tips to new parents. She is the most hands-on, patient oriented doctor I have ever worked with. After one of our appointments, my 2 year old was super fussy and I already had my hands full carrying the baby in her carseat, Dr. Reed kindly picked up my 2 year old and carried her to our car and helped me get them settled in. Another time she went above and beyond was just recently, both of my daughters had a stomach bug and had been vomiting for two days, I had left a message for Dr. Reed to call me back so i could get some insight on what I should do. She called back within an hour but I was working and couldn't answer. She called again around 6pm that night and talked to me for almost 15 minutes, answering all my concerns and giving me advice on how to keep my girls comfortable and hydrated. She is absolutely the best doctor I have ever had the pleasure of working with and we plan on keeping her as my girls Pediatrician for as long as possible! read more