Dr Nguyen, nurse Kelley & sarah are honestly the best peds staff I've ever seen. ( there is another…read morenurse that sees us but her name has escaped me and she is very sweet as well) My daughter had a ton of issues when she was real little ( ended up with ear tubes placed) so there for a while we were always in for high fevers, and ear infections etc. Sarah the triage NP is honestly the best. She is very thorough & always fits us in if we need to be seen and always makes me feel heard & she comes out to see my daughter when we are there and my daughter runs to her and gives her hugs. Nurse kelley is the sweetest person & my daughter adores her. She always remembers us, and her & my daughter talk like they are best friends. That doesn't sound huge until you are a mom, and you see your kid light up. ( my daughter is 2.5 so the fact she remembers her speaks volumes to who kelley is as a person) and I know we are not "special" in any way. They are just that amazing of humans - not just at their jobs. Dr Nguyen is truly amazing. There is nothing I can't ask or be honest about. She always gives us solid advice & real world answers not just its time to start potty training and then nothing else. She gave me idea for books, dolls, particularly potties etc for me to use to help. She is a mom not just a doctor and she makes me feel understood and heard. She also remembers me & my daughter and not just things you can put in the chart. Even the billing person who I can't think of her name at the moment but came to talk to us about the changes in our insurance plan when it changed at the beginning of the year. Which I really appreciated that they wanted us to be aware of our insurance plan. I thought that went above & beyond the Standard care. She was an amazing human as well. Extremely sweet & gave my daughter a sticker & bubbles. Which happens to be a fan fave at our house, and she remembered it. My daughter was sick with a high fever and I told her we were going to see the doctor's office... and she said yayyyy the doctor's office! She had been in a terrible mood ( she is 2.5 so everything was just awful in her opinion) so it's just a testament of who these women are to our family when even a sick baby realizes they are good ones. She thinks they are her friends, and I happen to agree with her. I do feel like I get to see some friends when we go in. They are always very fast. Efficient. Very thorough. And I have never felt rushed. They always fit us in. So not only the staff we interact with, but their front office have to be stellar at their jobs as well. We have seen other drs in this office when Dr Nguyen was out, or booked & we have really liked all the other staff as well. I think they are amazing at their jobs, and amazing humans as well. I appreciate everything they do for our family.

First, I would like to say that the front office staff is not very organized. I had to fill out…read moreinformation for my children to be moved over to their practice twice. At our visit, they still had not faxed over our request to transfer from our old pediatrician. This to me shows that they are not really thorough in their procedures or care. Secondly, I have a tween and they gave them paperwork about feelings of suicide for them to do on their own. Our old pediatrician never gave us paperwork like that and it made my child wonder why they would give them that. I understand that mental health is important and should be discussed, however I am not wanting that idea to be introduced to my child at such a impressionable age especially if they are not going through something like that. The experience with the nurse was great. She seemed caring and proactive about getting my child's information moved over. She gets 5 stars! Dr Nguyen. I believe we had seen before for we decided to switch over with a different/younger child and felt that her care was great, however this visit was different (not sure if it was because we have a tween). She made a comment about medication that my child was taking and made me feel that it wasn't ok. I asked Dr Nguyen if it was ok (prescribed by previous pediatrician) and she said, yes. Then she asked my child if they wanted to ask her anything or say anything with me not in the room. When we declined getting the flu shot, I had to fill out paperwork saying that I was given the option and declined. Again, these are things that we have never experienced at our old pediatrician especially on a first visit. It felt very sterile and that parents are not the ones making choices for their own children in my opinion. Also the extra paperwork about suicide, asking her things with me not in the room, and paperwork declining the flu shot just put me off. With all this to say, I'm considering staying at our old pediatrician and doing the drive because there I felt heard as a parent and my child's care was most important.

We love this office and all of the doctors and employees! Dr. Fong and the nurses have been taking…read morecare of my kids and I for years and they do a fantastic job! Highly recommended!!

LOVE LOVE LOVE this doctor office , all the doctors amazing , my kids love dr fong she is amazing…read moreand great with kids !

Dr Fowler at this location is purely amazing. she's very vocal and educating. she is all 4 of my…read morekids' primary dr, 2 of which she's had since birth. the whole building is filled with sweet caring ppl that genuinely care for any concern you raise to them. nothing goes unnoticed and I am forever grateful that I chose them when we moved to Texas. to add, my 1 year old had the worst experience at memorial Herman NE er, they heard all my complaints and did what we waited 6 hours in the ER for in 5 mins. again, this office is great, Dr Fowler is amazing. I wouldn't take my kids anywhere else.

I've been taking my son to this pediatric office for 10 years, but unfortunately, the service has…read moredeclined significantly. My son, who has asthma, had a severe flare-up a few months ago, and when I called the office for an emergency appointment, I was told there were no openings. As someone who works in the medical field, I know how critical it is to see patients in need or at least guide them to immediate care. Thankfully, another location saw him, but this was after a lot of stress. More recently, I called to ensure my son was all set before school started, and I was told he only needed a follow-up for his asthma. After his visit, I realized he needed an asthma action plan form signed by the doctor. When I called to get this done, I was told he needed a physical, even though he had just been seen two months ago. To make matters worse, scheduling a physical was difficult due to the timing. The final straw was the poor customer service I experienced when I went in. The front office staff was rude and unhelpful, even prioritizing a delivery person over me, a waiting patient. This lack of care and respect is unacceptable, and I'll be finding another provider for my son's care. It's disappointing that this office has lost the focus on patient care and service.

Can't comment on the pediatricians here but as most of the other negative reviews have stated,…read morefront office staff extremely rude and incompetent. Called to schedule an appointment for newborn. On the phone, they ask insurance type which I provided. Appointment scheduled over the phone and I receive a text stating that I need to submit a copy of the insurance which I do. Appointment confirmed via text. I arrived at the office and they asked if I was paying out of pocket. I said I provided it via text. They said, "we sent you a text stating that we don't accept that insurance." I'm looking at the text, no text ever sent. I said they did not. They also asked me over the phone what insurance my newborn had, and proceeded to schedule the appointment. If I was out-of-network, wouldn't you have told me then on the phone and not went ahead and scheduled the appointment. Being out-of-network seems rather important. Why would you send something like that over a text message? That seems like something warranting a call (especially considering you shouldn't have booked the appt initially). But front office doesn't do that because they're rude and lazy. As I'm walking out the door and looking at the text messages between the office and myself, the front office girl then back talks and says, "oh we definitely sent a text." Avoid the lazy, incompetent front office they have employed.

Don't even bother looking at this practice, bad nurses, bad front desk services and awful drsread more

Let me preface by saying I've only had one visit and it was for my 5 year old, this may be long but…read moreI hope it helps anyone that is in a similar situation. I switched both my children to this pediatrician after the lack of care I received at our previous office. It's a night and day difference. Let me tell you what we dealt with BEFORE we made the change to Blue Fish Pediatrics, it's a LONG list. Long wait times in the waiting room, and exam room (45+ minutes) Different pediatricians every visit even when I requested the same one. I was constantly invalidated. I never felt heard, I always felt judged for asking questions, there was always a condescending tone as if I was stupid. Whenever we would see the actual pediatrician, we only saw them for about 3 minutes and they quickly moved on before we had a chance to speak. It was so rushed. So, long wait times and no actual interaction with the person who is taking care of my children's medical needs. If any of this resonates with you, PLEASE switch your children to Blue Fish. I cannot BEGIN to tell you how wonderful I felt after my son's visit. First off, the nurses were very kind and everything was organized from the start. They were all super friendly at the front desk and whenever I called to make the switch! They nicely answered all my questions about the all paperwork that was needed. Moving on to his actual appointment, I felt heard and I felt so comfortable. My questions were answered fully without any condescending or judge-y tone. We waited maybe less than 5 minutes in the waiting room, and about 2 minutes in the exam room before the actual pediatrician, Dr. Townsend came in. He was so thorough and I'm sure it was about a good 15-20 minute full on exam for my son. (Longer than any wellness visit he's ever had). I did not feel rushed, I asked a ton of questions that I probably didn't need to because he covered everything. I ESPECIALLY loved that he asked my 5 year old for consent to check him. My only regret was not switching my children to this place sooner. Everything was so clean and sanitized. My child was so happy, he said he wanted to go back so the doctor can check for the birds in his ears (their otoscope plays birds sounds I think, whenever they check their ears, it tweets!) He's never said that about any doctor's office. They genuinely seem to care about what they do, and it definitely shows. I would recommend this place to ANYONE with a child. Seriously, the best!

Bluefish Fairfield has been our home office for our firstborn since she was a few days old…read more Delivering at Memorial Hermann, this was an easy choice due to location. We were pleasantly surprised to receive exceptional care from day 1 from Dr. Townsend. On top of that, administration and all support staff has always been incredibly friendly and helpful. In response to recent negations with BCBS, the staff sent an incredibly helpful and transparent email detailing options for patients to either choose to self pay or reschedule. They addressed all potential concerns openly and candidly, which was so helpful in a confusing time. We would hate to lose access to this wonderful office to care for our daughter, and hope BCBS and MH negotiations come to an agreement soon so we can return to our trusted pediatric home!

A WONDERFUL pediatrician's office…read more Once you're an established patient, it's very easy to get a hold of the staff. They always pick up the phone, and they are also quick to respond on the patient portal, Appointments are usually not difficult to come by (even if you might need one the same day). The entire team of nurses and staff are all personable and highly professional. They have several physicians, so it's best to read the doctors' bios and request the one who resonates best with you/your kiddo(s). We personally LOVE Dr. Hathaway. She is so sweet, friendly, and has a great rapport with our little one. She is straightforward but also empathic & relatable. She is attentive & always listens to us and explains things thoroughly. Pro-vaccine, but conservative & never pushy with medication. We never feel rushed, and we don't wait long to see her either. There is plenty of parking, the lobby is spacious, and the facility is very clean & well-maintained. We have absolutely no complaints and have always felt so well taken care of here. This office sets the bar high for amazing & reliable medical service.

Dr. Hathaway at Hometown Pediatrics has been our children's primary care physician for years, and I…read morecannot recommend her highly enough. She has a genuine passion for children and perfect bedside manner that puts them completely at ease. Our kids actually look forward to their appointments with her. Her medical knowledge is impressive across a wide range of pediatric issues. We have seen her for everything from routine wellness checks to more complex concerns, and she consistently demonstrates expertise and sound judgment. She takes the time to clearly explain diagnoses and treatment options to parents. Dr. Hathaway genuinely cares about her patients as individuals. If you are looking for a pediatrician in The Woodlands who combines exceptional medical skills with true compassion, Dr. Hathaway at Hometown Pediatrics is an excellent choice. We feel fortunate to have found such an outstanding physician for our children.

7.27.24 It's time to update my review…read more If you read my reviews you know Kelsey Seybold has been in the dog house with me for some time now. So I did not have high hope for my visit on 7.24.24. I had to see the doctor for my annual checkup. My regular doctor retired (good for you!) so I had to pick a new PCP, Dr. Cynthia Basaldua. I have seen her a few times before when my regular doctor was on vacation. She was very polite during my visit. She explained everything to me for my care in the future. Overall, today's experience was good. The front desk lady was friendly and NOT rude today. That's a plus. I am giving 4 stars for the overall experience today. (That's way Better than my last review!)

Avoid Kelsey Care at all costs! They are the masters of managed NON care. They will roll any cheap…read morepill in the formulary at you, but real care they will not give you. AVOID! AVOID! AVOID!

I truly appreciate Children's Specialty Care. The staff is consistently helpful and compassionate…read more Whenever I visit or call, I feel confident that they genuinely want to assist me and my children. I highly recommend their services. As a foster parent, my children sometimes require additional support, and the staff always accommodate us without any difficulty or unnecessary procedures. I am very grateful for their care, and my children receive excellent treatment in a loving and supportive environment.

I wouldn't use this clinic if your child is ADHD at all they don't care if your child doesn't have…read morethere meds knowing you can't get paperwork filled out at school with bad weather and schools are closed the office help doesn't listen to you at all when your trying to talk very rude the doctors and nurse practitioners are nice for anything else they are fine but when your children have special needs this is not a clinic to use because as a parent you're already freaking out over your child's specialty needs and then when something doesn't go right you freak out more and when somebody can't be calm and talk to you or even work with you that is not a facility that you need then so if anyone knows of a good clinic in the Cypress area that takes Medicaid and is good with children with special needs and knows how to talk to the parents of children with special needs please let me know so I can change facilities because now due to this my child will be without her medicine that causes her to have withdrawals for nine days again when they know the weather is like this and they can at least send enough to fill a script until I can get back to the school to get paperwork that I need