The service department at team Gillman Honda Fort Bend is the best!! This time I needed an oil…read morechange so I called Orlando Pelaez ( my service specialist ) & it was done in a short wait. I always trust him to take care of everything!! Also the sales dept sold 4 cars while I was there. They play really loud music for each sale!! pretty neat!! I've been a customer for about 10 years!! Mike Davis

There's a reason why they're so busy here, great service and even better coffee. Thank you!read more

@Shottenkirk Fort Bend Kia, I had a good experience as a first-time Kia owner. I called earlier to…read moreschedule Oli Change, Tire Rotation... etc... maintenance, and I wanted to clarify a few concerns. *Yes, everything that everyone else mentions about the location is true.* Kameron (my service adviser) answered all of my questions and after a few hours, I left with a positive reaction to being here. Check them out

I spoke with Archie, the General Manager, at 5:34 p.m. today regarding a 2025 Kia Sportage that was…read moreposted online. We discussed the price, warranties, mileage, features, and options on this loaner vehicle in detail. I made it clear that I was coming down to see it and purchase it today. Archie even told me to ask for Mickey, the Sales Manager. When I arrived, Mickey had no idea I was coming--he was not expecting me. Once we sat down, I was told the vehicle was actually loaned out and not even on the lot. Additionally, the vehicle had 6,000-7,000 miles on it, not the 3,000 miles advertised online or confirmed over the phone. They attempted to "make good" with another deal, but it wasn't even close to comparable. This is a textbook example of deceptive marketing and bait-and-switch tactics: lure customers in with an attractive offer, then try to sell them something more expensive. What's worse, the General Manager, who knew I was coming, did not even have the courtesy to speak to me or apologize for wasting my time. Buyers beware when dealing with this dealership in Rosenberg, Texas.

I will say this! Mason is the best salesman! Articulate, knowledgeable, goes the extra mile but…read morenot pushy. Ask for him! Finance was a breeze with Anson! I have never left a finance session still smiling and laughing! These two gentlemen made my Nissan Armada Pro4x experience the best ever! I won't use the dealership service department, but I would deal with these two tomorrow all over again!

No bickering on price and repairs under warranty were taken care of with no issues. We were…read morereferred by the car guys on the radio to purchase there.

I've purchased a lot of cars/trucks over the years and Legacy Ford has been the best. I bought a…read moretruck from them in 2013 and got a great deal. My daughter bought her Focus from them the same year and had a great experience. My wife bought her car in 2017 as did my other daughter. They all were treated well and got a fair deal. Yesterday, I traded in my 2013 F150 and bought a new truck. They gave me what I wanted on my trade in and the price they gave me on my new truck was $1000 lower than Edmund's and NADA's suggested price. I always do my homework before I purchase a vehicle from any dealer as should everyone. Before Legacy, when I walked out of a dealership I felt like a got screwed. Maybe I'm wiser now. :) The best thing I like about Legacy is they don't go back and forth trying to wear you down to make a sale. I hate that. This last experience with Legacy was the best. I was just going to look at new trucks. I found a truck I liked, but wasn't quite ready to deal. The salesman (Gene Hoot) said he'd email me a quote for my trade in (unseen) and the new truck. Later that day, I got his email. The trade in was $1000 less than I wanted, so I asked for more. They gave me the extra $1000 without discussion. I researched the new truck and realized they were giving me a great deal. Maybe because this was in August and they had a lot of 2019 trucks to get rid of before the 2020's come in. Either way, it was a no hassle purchase. We verbally made an agreement (thru email/phone) and the next weekend we simply walked in and signed the papers. My advice to Yelpers is do your homework. This goes for any dealership you visit. Don't go in thinking you should pay a standard amount below sticker price. When you get ready to sign papers make sure you read them carefully, especially when it comes to the finance figures. If the dealership gives you the run around just walk away. Why do business with someone like that? I think once you establish a relationship with a dealership they will "take care" of you. I truly believe Legacy Ford will do this because they want repeat customers.

No on answers the phone. Been trying to pay my car note for 2 days. Bad customer service otp. Only…read morefront desk answers phone and she lost herself

Update: Matt the service manager fixed all of my original concerns. He had me drop my Jeep back…read moreoff. He inspected it cleaned it very well and credited back my overage. Now that is what I call excellent customer service to turn a bad situation around. I will Definitely Be back. Thanks Matt for taking great care of me. Updated to 5 stars plus Original post: I drop my Jeep off and it takes 4 days to look at. Of course it is nothing the warranty covered because they can't replicate the transmission issue. I'm not sure they even tried. How I know this is they never inspected it as they said because they didn't drive it 50 miles as they said To inspect it after a very expensive tune up. Supposedly they drove it a lot to try to replicate the transmission issues. I dropped the Jeep due to check engine light on that we thought was due to the transmission or linkage. The transmission issue isn't fixed. And my vehicle is not inspected. Also not washed like they claimed they would and 9 days later I have my Jeep back no inspection now I have to drive expired 50 miles to get an inspection.

i would like to file a complaint on the MANAGER Christopher not only for showing no compassion for…read morea customer who has 3 kids , I work a single job and was FORCED to spend $5,000 At the Finnegan Dodge dealership Rosenburg unexpectedly !! to keep my car running . Before getting my vehicle repaired i had a sit down in Christopher office with my youngest baby . and i express to him that my car unexpectedly went out on me and major repairs needed to be done . Through the diagnostic test from Finnegan Dealership. I express to Chris i do not have $5,000 upfront for the repairs but i can make payments. He Stated to me that he understands and out his mouth he stated . 1. I do not have to make a deposit for the repairs to began. 2. I can make deposit payments on the bill when i am ABLE TO . 3. I will not have to pay a storage fee 4. They will fix my car It's been about 2 1/2 months and now i have brought my balance down to 2500$. And through each month that has passed I have been paying earnestly and honestly as I need my vehicle back just as much as Chris wants the balanced paid down. But HARRASSING me for the last 2500$. Shows he truly has no compassion for the customer or their livelihood nor cares about what the customer situation is going on. He keeps expressing I need to "accelerate the payments" I need to accelerate the payments". If I was going to be harassed about an unexpected 5000$ !! that I did not have starting i would have gone somewhere else who understands a customer and realizes that 2500$ PROMISE MONEY is not hurting a BILLION DOLLAR COMPANY ! I want to speak to the supervisor /CEO/ AND everyone over this facility My contact Hawkins.lemichael.lh@gmail.com I will be going to the Finnegan Dodge Rosenburg this week to make ANOTHER PROMISING PAYMENT and i want to talk to CHRISTOPHER BOSS!!

Best car buying experience I've ever had! Rachel and Sam were absolutely amazing. The car we bought…read morefrom them had a few minor scuffs and scratches and a sensor that needed to be replaced. They offered to fix all the exterior blemishes and replace the sensor for no additional cost AFTER we bought the car! Such great customer service. I will be recommending Auto Plaza to everyone in the market for a used car.

Rachel is the best used car dealer I have ever had the pleasure of working with. She made every…read morestep of the process incredibly easy, and always put me first. She responded instantly to any questions I had, and went out of her way on several occasions to accommodate any of my requests. I would 100% recommend this place to anyone local to the Houston area, and even to out of state buyers like myself.

My sales person haley was awesome she helped with the sale and explained all my options and also…read morehelp with my in house financing she is just the best

I purchased my vehicle in October 2024. I was super grateful because I do have challenges with my…read morecredit. However, since purchasing the vehicle. There has been mess up after mess up. Although I make my payment there is still the notification in my car as if I didn't pay it. If the payment is not made there is a "kill" switch and the car will not start. Each time they have done that has been in error. I have to call and then get a rude person telling me they don't see my payment and then all of a sudden, they see the payment. If you have any other choice go to a different dealership. Challenged credit or not. Very frustrating

I'd like to give Garrett a huge shoutout! If you're in the…read moremarket for a vehicle, he's the person to see. He's patient, attentive, and incredibly kind, and he made the entire process smooth and stress-free. His positive energy was exactly what I needed, and I truly couldn't be more grateful. Thanks to him, I'm now driving my dream car!

THIS IS NOW CALLED GROUP1 TOYOTA FORT BEND…read more BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle's sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with the sunroof, and as such, warranty cannot be honored". I opened a case with Toyota Brand Engagement, to later learn that notes submitted to Toyota by Group 1 Fort Bend dealership, attributed the damage to external impact -- which appears inconsistent with what I was told directly. Based on my experience, issue was not just the warranty denial, but the contradictory communication and lack of transparency in how my claim was handled. When a dealership tells a customer one thing and documents something materially different, it raises serious concerns about trust and fairness. I brought this in expecting an honest evaluation and support on a legitimate warranty concern, but left feeling misled and unsupported. I strongly recommend customers document every conversation, request copies of all inspection findings, and review what is being reported to the manufacturer during any warranty dispute. This one is definitely going to BBB, irrespective of what anybody tries responding to this review.