Pretty bad, actually. Brought in a $600 duvet cover for zipper replacement. They cut the duvet…read morefabric when removing the zipper and did not repair it. They did not have the right length zipper so sewed shut about 6 inches of the opening. The original zipper was hidden from view by a flap but the new zipper is not, it is right on the surface. She did not completely sew in the zipper, leaving a hole at the end that I had to hand sew into place. We brought in a folded, freshly washed duvet but I picked up a jumble of fabric stuffed into a corner of the shop. Nice people and low price if you don't mind them screwing up the job.

Walked in with a seam in my sweater coming unstitched. The sweet woman fixed it on the spot in 5…read moreminutes and refused to charge me. Good people.

This is a busy place. Great for hemming pants. Today was my second trip back for a seemingly…read moresimple take in at the back of a pair of athletic pants. The first time I went- although they were in the pick up area, nothing had been done. Tried them on again, the lady pinned them. Today I went back again, when i tried them on the area had not been taken in enough. Maybe it is the simple pinning with safety pins? Anyway after a second trip, they were still not correct. It is quite a trip to get there and now I have to go a third time. There was no acknowledgment or even a hint of an apology. I am very disappointed, it is not a good deal if you have to keep on going back multiple times.

I used to come to Gar Fong all the time when I lived in Victoria. And they were considerably less…read morebusy. I seldom had issues. I'm finding that they are now so very busy, that they are rushing, and the quality is no longer there. I'm not sure that the pinning of garments is done in a manner that the people who are actually doing the sewing in the back can understand what they're supposed to be doing. They over promise readiness date and under deliver ... so you're getting items several days after their promised date. Very disappointed

I went in today to have three small fixes. I was rudely responded to that I am not a bride so the…read moreitems would not be seen until early August. If you were open 5 days a week maybe you could support customers with little jobs or just take 40 minutes to help me out. Update: I do not agree with your response. Small mending jobs, hemming, and slight alterations are your bread and butter for the year. I acknowledge that weddings are your priority at this time, but my job would have been quick and could have been added to a days' work. When I spoke with other vendors they acknowledged that was not a good business model, turning away business. While you may think not accepting work and commenting that I was not a bride is a good service conversation, as I read other reviews, many feel you are rude when communicating with them. I commented on your times that you are open because Google said you are open three days a week, your website says 5 days, and other sites say 4. It is not clear to a customer who has to travel downtown for the work.

Irina came highly recommended by my daughter who had gone to her for her wedding dress alterations…read more I was in need of having my Mother of the Bride dress shortened. Irina listened to what I wanted done and she did a beautiful job with the alterations. I couldn't have been happier. I will definitely use her again if needed and won't hesitate to recommend her to anyone else needing quality work done at a reasonable price

It's so difficult to find a good dry cleaner, and I'm so glad I tried this place out. I have a lot…read moreof delicate pieces and they do a fantastic job dry cleaning and pressing them. My office moved to the other side of downtown, but I still go there because it's worth it.

These folks do a great job. Trustworthy with your delicate pieces. And can be extra quick if you…read moregot an extra special date the next day!

I have been using this fantastic service for the last 6 years . Dry cleaning my better clothes and…read moregoods. But over the last 3 years I have had my clothes modified. Distinctive patterns and patches added to jackets and pants. My larger fabrics sew into bedding or covers. The amazing staff have always made my inner vision and reality. From large canvas fabrics made into covers for my bed to Hanging on a wall. I once as for a 12 foot zipper to be done. No Problem. My pants fitted. No worries. I personally recommend this business to everyone. The staff are friendly ,knowledgeable and always helpful. 5 stars!

Nice and friendly place for a hemming , always done on time …read more Been using this place for the last 15 years now, affordable prices

Excellent service. Precise. Followed instructions. Cordiale, kind and friendly and wanted to make…read moresure that I was satisfied. Fair prices for the work that was done.

Took a new suit in for tailoring. The sleeves were not shortened as requested, and I was told it…read morewould cost *another* $35 to have them done. When I said I would rather take the jacket elsewhere to be finished, they removed the set pins in the sleeve so the new tailor would have to start from scratch. Kind of a dick move. Additionally when I went in to get the suit, I brought a shirt I had hoped to get tailored. Instead of restructuring a men's dress shirt the correct way (side seams and sleeves), they opted to pin darts, which is the lazy and less attractive way of doing it. Thankfully due to the nonsense over the jacket that shirt also went to a different tailor down the street who did it correctly. incidentally, their price for custom shirts is about $40 more per shirt than three other tailors in the same area. If you're getting custom shirts made, it pays to shop around. So....if you want a quick hack-job on a Sunday when apparently no other tailors in Victoria are open, this is the place to go. Alternately if it's the shirt in which you're to be buried and don't care how the back looks, this might be a viable option (certainly more so if you're opting for a closed casket service). But if you want something done right the first time and for the agreed-upon price, keep looking. You don't have to look any further than two blocks North on Douglas.

I was very disturbed by the work that was done on a garment of mine at this shop. I would not…read morerecommend that someone use their services. They appear to be overly confident in their abilities without a basic knowledge to back up the work they have done. When I brought forth concerns about the work that was done I was met with the worst customer service I have ever experienced. The owner took everything I said personally and made assumptions about what I had said, and then blew them out of proportion. She was very volatile to deal with and turned everything I had to say about the workmanship into a attack against her. She was excessively defensive without clearly listening to my concerns, and she was very confrontational, aggressive and transferred all blame to me, the customer. She has also made personal attacks on my character simply because I was not happy with the work she had done. All in all, completely unwilling and unable to accept any criticism. It was a very strange situation. I would not trust this shop with any garment no matter the personal value it holds to you and it would be safer to take the item to a mall seamstress. My garment was brand new, is now ruined, and I will have to find someone competent to correct the damage that has been done to it.

I'm awarding these buffoons a grand total of one star only because Yelp doesn't offer a negative 1…read morestar rating. I know, I know, another totally harsh review, but seriously . . . To summarize: Worst customer service ever from a tailor/alterations service, and this is the one at Hudson's Bay, Victoria BC. Tailor(s) have zero front desk skills (have a difficult time recording basic client information, seem forever confused about basic transactions, etc.). Poor English-speaking skills. Failed to provide receipt. Failed to have dress pants altered (straightforward waist-in alteration) on promised date (1 week between alteration mark-up and delivery date). Difficulty in locating my dress pants when I picked them up, un-altered. Inability to provide a refund for the alterations previously paid for. Tailor/seamstress wanted to engage in some sort of amateurish argument with me when I demanded that she hand over my dress pants to me. Zero alteration management system or process in place; to be honest, it was a delightful surprise that they hadn't actually lost my pants. In short, in all my years of dealing with tailors/alteration service, this is probably the worst-ever experience yet encountered with a tailor/alteration service. Not only will I forever avoid having further alterations at this location, I will dissuade others from patronizing this location. This was a truly painful experience on both occasions (May 7 and May 14, 2016), but even more dreadful given my previous decade's long career in menswear sales. What I'm saying is: I've sold hundreds of suits in my previous menswear career and never once in the thousands of alterations had I even once experienced this level of infantile nonsense. And, in my current profession of wearing a suit for over a decade, again I've never experienced this sort of cow dung. Yes, I am quite cognizant that the tone of my review is bordering on rant, but it's truly rare indeed that one is forced to face such incompetence on a truly staggering level. Oh, and if I've somehow failed to provide my caveat to you, my dear reader, it is this: I would not recommend this business under any circumstances. Ever.