Completely unprofessional! This place is a joke.
I needed two elastics to be replaced on my strapless maxi dress so I brought it here and asked if they could help me. The older man I spoke with assured me they could do it so I decided to give them my business. I left TWO dresses, one which needed the fix and another as a sample (exact same dress/different color) I left very simple instructions: to replace the elastics on dress #1 and make them exactly the same size/fit as dress #2.
I came in on the following Friday to pick up the dresses and was greeted by a younger guy with a gold chain and unbuttoned collared shirt. THIS GUY WAS ABSOLUTELY RUDE AND SNARKY! He did not like me asking any questions, he gave me a lot of attitude and seemed offended that I took the dresses out of the bag to look at them before I paid. He told me that "whatever I told them to do, would have been done. that's how it works here". He made me feel unwelcome so I just paid and left.
I tried the dress on when I got home and the elastics were so tight I could barely fit into it, I measured them compared to the sample dress and they were a lot smaller. The elastics were sewn on improperly and one of them was in the completely wrong spot!
I go back the next day and spoke with a different younger guy. I showed him the size difference and he told me that it was because the sample dress "had been stretched out over time so obviously the new elastics would be smaller." I told him yeah but that's the size that I wanted... Then he tells me he couldn't talk to me anymore and I would have to speak with the manager but he wasn't in for the next three days. I said okay your website says the seamstress is in Mon-Thurs 11:30am-3pm so I can come in and talk to her on Monday and he tells me that "she's the bosses wife so she comes in whenever she pleases." How unprofessional is that???
So I wait an entire long weekend and go back Tuesday morning only to be told the seamstress called in sick. (The day after Canada Day.. yeah right) This older man goes on to tell me that the seamstress measured everything correctly so he doesn't know why it doesn't fit. I held up the dresses and showed him how different they were, how it wasn't sewn properly and how it was even in the wrong place. He laughed and said maybe I wasn't specific enough in my instructions. (Leaving a dress as a sample is not specific enough?!?!) He tells me they can't do anything more for me and he would just give me a refund back which I agreed to. I waited another 15 minutes for him to mess around with the machine and he couldn't figure out how to do it. He tells me to come back later but I couldn't because I had to go to work. He then tells me to leave my credit card so if he figured out how to do it he could put it back on my card (WTF?!) I told him no way I'm doing that. He says he can give me a cheque and I told him there's no way I'm going to make a trip to the bank just to cash a $20 cheque.
SO I go back the next morning to get my refund and low and behold I FINALLY get an apology! It was very fake and insincere and didn't really help at this point considering I just wasted four trips to this place for nothing more than a headache and botched dress. I wanted that dress for my vacation which I left for the following day but sadly they ruined that for me. No dress and no time to fix it.
Do not take your clothing here unless you want to be treated poorly if they make a mistake.
God awful customer service and little to no skills in the sewing department.
Boo you guys suck! read more