This business should be closed. I brought the sofa covers to be dry cleaned, but the owner stated that bc of the rubber backing cannot be done and recommended washing them. I explained that AI stated clearly that boucle material WILL shrink. Peter the owner convinced me that it will not shrink. The reason I took it there is because I wanted dry cleaning to REMOVE FEBREZE ODOR. When my sofa covers came back the odor was 10 times worse. Obviously they used other chemicals that added to the febreze- it was RIDICULOUS- worst still came back SHRUNK. One of the employees came to pick the covers back to STRETCH it. It worked but now I fear that the material may have been made thinner. The Febreze odor was nOt removed. I asked for my money back - the owner refused. I don't recommend this business to my worse enemy. If you pay with a credit card- Make sure to speak to the Bank. They will give you your money back. read more

One star for the friendly man who served me when I picked up my dress. That's it. I asked to have the skirt of my dress steamed. FORTY FOUR DOLLARS. Give me a flippin' break. read more

We have used One Hour Cleaners for many years, when they were located on Yates Street. Have always been satisfied with their work and the friendliness of the staff! read more

Overcharged! No coat price listed while other garments are on price list. Two jackets $77 Avoid them! read more

We were visiting from out of town and we were able to get some items cleaned for a good price and quickly. They were nice and efficient and being from out of town it sure helped finding someone that was eager to help someone travelling. Thanks very much!! read more

WORST CUSTOMER SERVICE BY THE OWNER It is a shame that one single bad experience damaging one of my favourite shirts in a very odd way, and the uncalled reaction of the owner, after been a loyal customer for over 15 years wanted me to stop supporting this business. This was the first time we had to deal with the owner over these years - His employees in the other hand, they were always kind and helpful (Don't understand how they can work under his leadership, lack of tact, and poor manners) - The lack of customer service and empathy by the owner not just amongst us with the situation, but to his employees in front of us was shocking. It is very strange, that asa business owner he doesn't value customers; specially loyal ones that brings not just our own business, but also services for my clients dry cleaning needs. read more

I just had an incredibly unpleasant experience with who I presume to be the manager of this business. I received a garment back that was not cleaned and had damage to it and was charged full price. I had been told when I dropped it off that the delicate part wouldn't be touched. When I pointed this out and the damage, he repeatedly told me, no, no, I was wrong, an employee would never say that and got quite aggressive as I countered that this was precisely what I had been told by his employee when I dropped it off. So much for putting the customer first. It was a truly unpleasant experience and I wouldn't recommend this place to anyone. *I see now I should have read the reviews for this place as many people have had truly awful experiences with the owner. read more

Very good service that I have used for years. Excellent results on our furniture covers from a well used vacation rental. Strongly recommended read more

I took my blazer for cleaning to get out a spot (which they weren't able to do) and the once shiny black buttons came back with a white filmy finish on them. I called the main number and spoke to a man who said to bring it back and they'd take a look; they'd either fix the issue or replace the buttons. A few days later I dropped it off at Obed/Tillicum location and the woman at the desk confirmed they would replace the buttons. A few days later I got a call from the owner who wanted to know what I wanted them to do - he had no idea what to do with my blazer. I explained what his staff told me and he said "No, we don't do that. None of my staff would ever say that because we don't do that. Buttons are not warrantied and therefore we don't replace them if they are ruined by dry cleaning". I protested that his own staff gave me this information/directions otherwise I never would have brought it back, and he said "no, not going to happen". I told him he has lost my business and that of my friends as well. read more

Do not do business here. The owner, Peter, is absolutely terrible with customers and very unprofessional. After my shirt was damaged, I was told by him that my shirt "wasn't even that nice in the first place" (very insulting) but that he would give me a credit, repair my shirt, and return it within two days. Three weeks later, I followed-up with Peter to find out where my repaired shirt was. He explained to me that he was in the middle of $100,000 in renovations and that "my problem" wasn't a priority. Surprisingly, he asked what he could do for me and agreed to write me a cheque for the full cost of the shirt and agreed to let me keep the remaining amount of credit I had on file. The next time I brought my shirts in, I was told that my credit was void. I called Peter and asked where my credit was. I was told that "I don't get to decide how he runs his business." I tried to explain to Peter that he agreed to keep the credit on my file for the inconvenience of the three week delay in returning my repaired shirt but he wouldn't listen. Like with previous conversations, Peter interrupted me, raised his voice, and wouldn't take accountability for the actions of his business. Frustrated, I ended the call with Peter and vowed never to do business with this company again. read more

One hour dry-cleaning. Found them on the web, pants were $12.20 on their website. Called and asked if they could do my pants by 5 PM (it was 1:30 PM). They checked around and said yes, they could do it if I got them there by 2 PM. I did that and they took my pants then told me there was a surcharge of 4 dollars since they were doing it in 2 hours. I guess I was confused about the "One Hour Cleaners" moniker. I asked about it, stating I should have been informed when I called, for which the owners wife started making excuses like she was doing me a favour by getting me off the phone so I could make it there in time. Beats me how she knew I needed the time since I was 5 minutes away. A few more other excuses and I just walked away. I still needed my pants done, so they made their $4 extra, there was no mention of surcharges on their site. Big mistake since I have at least 6 suites cleaned a month plus extras and their location was perfect for me. From the other reviews, looks like they did me a solid. read more

After writing my previous review, I was contact by the owner. He has since resolved the issue to my satisfaction.

SAVE YOUR CLOTHES AND MONEY - GO SOMEWHERE ELSE I have been a long time customer of the business. When they washed my new suit they left damage to the buttons, and when I went to pick it up the staff member noticed, apologized, and offered to fix the issue by replacing the buttons. Sounds fair right?? After leaving the clothing with them for two days to fix the issue the owner proceeded to contact me and tell me it wasn't his responsibility and to read my receipt. He then retracted the offer of his staff member to fix my suit buttons for free. As I had already paid for the cleaning, I told him my expectation was that he fix the damage and honor the word of his staff member who was actually quite kind (repair costs less than the cleaning). He instead told me it would be $18.00 extra now and he has no interest in what his staff said. I told him I was very disappointed in his customer service to which he responded that I could take my cheap suit and never come back then hung up on me. I would strongly recommend you NEVER support this company if that is the attitude the owner takes towards his customers. read more

I have been taking my clothes here for almost two years and the level of service and QUALITY of service is the best I've seen. Having been to many dry cleaners in Toronto, Calgary and Vancouver, I am thrilled that the best one is so close to my home! The wonderful, friendliness of the staff is an added bonus. read more

Parked in the lot and quickly was going to run next door first to get a water because it was after the gym. Guy shows up in a huge truck and starts yelling at me down the street to move my car. Told him I was going to get a drink and I'll be right back to bring my stuff in. He continues to make a huge scene and tries to intimidate me. Decided to take my business elsewhere instead. read more

While running around on the day before our lovely friend's wedding we discovered our trusty steamer wasn't working. We called around to different cleaners and when we spoke to the folks here we were assured "all it would take is quick steam". When we arrived to pick up the 3 dresses we were absolutely astounded by the bill!!! We asked if it was a mistake and were told that "well, steam wasn't going to work so we had to press them". My question is this... if you took your car in for an oil change and received a bill for new tires, would this be acceptable? We hired them to provide one service and paid through the nose for another and we were not even given a choice. They had our phone numbers, they could have called to clarify if that is what we wanted. It wasn't until after we paid the inflated bill and got to the hotel IN SIDNEY that we realized that they had replaced our high quality garment bags with crappy plastic dry-cleaning bags. I will be contacting the shop later today to request the return of said garment bags but I am not holding out hope. While the service and pricing was deeply disappointing I gave them two stars because the quality of the press was good. read more