I come to Tetyana for all my alterations (happy client since 2018)! She is professional,…read moreexperienced, meticulous, efficient and so kind. I have NEVER left feeling unimpressed or overcharged. For the quality of care she puts into her work, I can't imagine going to anyone else; she genuinely takes the time to deliver an A+ experience. Highly recommend!!!

Okay.. I'm going to write a review anywhere I can find her business listed because I am so BEYOND…read morehappy with everything she did for me. I had a wedding dress that was size 14 and she took it down to about a size 9 (a huge decrease) and it required quite a few changes to the structure of the dress to fit me properly. She did an INCREDIBLE JOB! OMG. She is busy as heck... but I never felt rushed when I came in for fittings. Her prices are very reasonable. And she's a very sweet person too. She is incredible. I have used another tailor in town in the past and they were not nearly as good (not even close). When I shared that experience with someone they recommended Tetyana and I'm so glad they did. She is the best tailor in town!!

The best! They redid a job that the Hillside Mary's tailoring had badly botched. Sewing an old…read moreScholl Expos logo on to a new pro cap of mine. They did it properly and competently to my specifications and instructions within an hour of me dropping it off. In addition, at less than 1/3 the fee that Hillside/Mary's Tailoring charged me to completely screw it up. They have won my tailoring business for the remainder of my life. Highly recommend!

I used to come to Gar Fong all the time when I lived in Victoria. And they were considerably less…read morebusy. I seldom had issues. I'm finding that they are now so very busy, that they are rushing, and the quality is no longer there. I'm not sure that the pinning of garments is done in a manner that the people who are actually doing the sewing in the back can understand what they're supposed to be doing. They over promise readiness date and under deliver ... so you're getting items several days after their promised date. Very disappointed

I went in today to have three small fixes. I was rudely responded to that I am not a bride so the…read moreitems would not be seen until early August. If you were open 5 days a week maybe you could support customers with little jobs or just take 40 minutes to help me out. Update: I do not agree with your response. Small mending jobs, hemming, and slight alterations are your bread and butter for the year. I acknowledge that weddings are your priority at this time, but my job would have been quick and could have been added to a days' work. When I spoke with other vendors they acknowledged that was not a good business model, turning away business. While you may think not accepting work and commenting that I was not a bride is a good service conversation, as I read other reviews, many feel you are rude when communicating with them. I commented on your times that you are open because Google said you are open three days a week, your website says 5 days, and other sites say 4. It is not clear to a customer who has to travel downtown for the work.

Irina came highly recommended by my daughter who had gone to her for her wedding dress alterations…read more I was in need of having my Mother of the Bride dress shortened. Irina listened to what I wanted done and she did a beautiful job with the alterations. I couldn't have been happier. I will definitely use her again if needed and won't hesitate to recommend her to anyone else needing quality work done at a reasonable price

These folks do a great job. Trustworthy with your delicate pieces. And can be extra quick if you…read moregot an extra special date the next day!

It's so difficult to find a good dry cleaner, and I'm so glad I tried this place out. I have a lot…read moreof delicate pieces and they do a fantastic job dry cleaning and pressing them. My office moved to the other side of downtown, but I still go there because it's worth it.

I have been using this fantastic service for the last 6 years . Dry cleaning my better clothes and…read moregoods. But over the last 3 years I have had my clothes modified. Distinctive patterns and patches added to jackets and pants. My larger fabrics sew into bedding or covers. The amazing staff have always made my inner vision and reality. From large canvas fabrics made into covers for my bed to Hanging on a wall. I once as for a 12 foot zipper to be done. No Problem. My pants fitted. No worries. I personally recommend this business to everyone. The staff are friendly ,knowledgeable and always helpful. 5 stars!

They lost my pants I bought specifically for safari. Said the would reimburse me. I bought another…read morepair for the trip. They found the pants while I was away and will not reimburse me, even though I had to buy a second Pair because of their ineptness. They need to pay me back.

Excellent service. Precise. Followed instructions. Cordiale, kind and friendly and wanted to make…read moresure that I was satisfied. Fair prices for the work that was done.

Took a new suit in for tailoring. The sleeves were not shortened as requested, and I was told it…read morewould cost *another* $35 to have them done. When I said I would rather take the jacket elsewhere to be finished, they removed the set pins in the sleeve so the new tailor would have to start from scratch. Kind of a dick move. Additionally when I went in to get the suit, I brought a shirt I had hoped to get tailored. Instead of restructuring a men's dress shirt the correct way (side seams and sleeves), they opted to pin darts, which is the lazy and less attractive way of doing it. Thankfully due to the nonsense over the jacket that shirt also went to a different tailor down the street who did it correctly. incidentally, their price for custom shirts is about $40 more per shirt than three other tailors in the same area. If you're getting custom shirts made, it pays to shop around. So....if you want a quick hack-job on a Sunday when apparently no other tailors in Victoria are open, this is the place to go. Alternately if it's the shirt in which you're to be buried and don't care how the back looks, this might be a viable option (certainly more so if you're opting for a closed casket service). But if you want something done right the first time and for the agreed-upon price, keep looking. You don't have to look any further than two blocks North on Douglas.

I was very disturbed by the work that was done on a garment of mine at this shop. I would not…read morerecommend that someone use their services. They appear to be overly confident in their abilities without a basic knowledge to back up the work they have done. When I brought forth concerns about the work that was done I was met with the worst customer service I have ever experienced. The owner took everything I said personally and made assumptions about what I had said, and then blew them out of proportion. She was very volatile to deal with and turned everything I had to say about the workmanship into a attack against her. She was excessively defensive without clearly listening to my concerns, and she was very confrontational, aggressive and transferred all blame to me, the customer. She has also made personal attacks on my character simply because I was not happy with the work she had done. All in all, completely unwilling and unable to accept any criticism. It was a very strange situation. I would not trust this shop with any garment no matter the personal value it holds to you and it would be safer to take the item to a mall seamstress. My garment was brand new, is now ruined, and I will have to find someone competent to correct the damage that has been done to it.

I'm awarding these buffoons a grand total of one star only because Yelp doesn't offer a negative 1…read morestar rating. I know, I know, another totally harsh review, but seriously . . . To summarize: Worst customer service ever from a tailor/alterations service, and this is the one at Hudson's Bay, Victoria BC. Tailor(s) have zero front desk skills (have a difficult time recording basic client information, seem forever confused about basic transactions, etc.). Poor English-speaking skills. Failed to provide receipt. Failed to have dress pants altered (straightforward waist-in alteration) on promised date (1 week between alteration mark-up and delivery date). Difficulty in locating my dress pants when I picked them up, un-altered. Inability to provide a refund for the alterations previously paid for. Tailor/seamstress wanted to engage in some sort of amateurish argument with me when I demanded that she hand over my dress pants to me. Zero alteration management system or process in place; to be honest, it was a delightful surprise that they hadn't actually lost my pants. In short, in all my years of dealing with tailors/alteration service, this is probably the worst-ever experience yet encountered with a tailor/alteration service. Not only will I forever avoid having further alterations at this location, I will dissuade others from patronizing this location. This was a truly painful experience on both occasions (May 7 and May 14, 2016), but even more dreadful given my previous decade's long career in menswear sales. What I'm saying is: I've sold hundreds of suits in my previous menswear career and never once in the thousands of alterations had I even once experienced this level of infantile nonsense. And, in my current profession of wearing a suit for over a decade, again I've never experienced this sort of cow dung. Yes, I am quite cognizant that the tone of my review is bordering on rant, but it's truly rare indeed that one is forced to face such incompetence on a truly staggering level. Oh, and if I've somehow failed to provide my caveat to you, my dear reader, it is this: I would not recommend this business under any circumstances. Ever.