So this was my first time at Buc-ee's, it amazed me how everybody talked about it, so I decided to go. I purchased a breakfast taco recommended by the person I was on the phone with. I asked the employee that worked in the area which sauce was NOT hot or SPICY. He recommended the red sauce. I said OK are you sure??? Because I can't do spicy. He said that it was not. I went ahead to paid for...got in my car, and put the sauce on it. It burnt my lips and my throat!!!!! I went back inside and asked for a manager. Some lady directed me to I'm guessing a manager, I explained what happened he said that that this one was not spicy. I explained to him that I couldn't eat it and that I only took one bite and if I could get a refund or an exchange. (I had my receipt/not even 5 mins had passed) He said we don't do refunds and I couldn't get another sandwich. What happened to good customer service? My complaint/venting probably won't even matter because of the millions of customers they get everyday, well you'll have one less customer if this is their policy read more