OMG this company really saved me tonight! So here I am stuck at the Home Depot in Irvine at 10:30…read moreat night with my keys locked in the car! I didn't have AAA and either did any friends or family that i could get ahold of. I literally open up the map app on my phone typed in tow company and picked the closest 1 to me which was roadside Express. After two rings the guy answered the phone asked me just a couple of questions basically where I'm at and my phone number and said someone would be right there. 13 minutes and this guy showed up and had my car opened. 13 minutes!! He was professional and knew what he was doing.

From the owner: 24/7 Affordable Emergency Roadside Assistance: Car Lockouts ,Tire Changes , Jump Starts , Fuel…read moreDelivery and more..

Fantastic as always. Grand Auto Works is the place I'd always recommend to friends & family…read more Thank you Ryan and team!

Ryan is a lifesaver. I have a warranty for basic service through a dealership. Anything beyond,…read moreincluding fluids adds up fast at a dealership. I called Ryan and he not only saved me money on the brake and coolant fluids, he saved me a bundle on ridding my engine of rats. Neighbors have spent thousands fixing wiring chewed by rats, and they were starting to set up shop in my engine as well. Ryan suggested putting Irish Spring and/or laundry sheets as rats won't go near the smell. Helpful and low cost! I appreciate supporting a small business and Ryan's honesty. I recommend this shop to family and friends, and my son takes his car here.

Simon and team have never failed to provide excellent service when it comes to the care of my…read moreMercedes. They perform Service A & B at an unbeatable price while still being meticulous. They always lay out the options with your safety and budget in mind! Simon has always been nice enough to show me everything he has worked on to make sure I am satisfied with the work that I'm paying for. Over the last 10 years I've been to several highly rated Mercedes Mechanics, but I truly believe that Auto Craft takes the crown.

Sam and Samuel were so helpful…read more I brought my car in because this light was going on and they looked at the car and fixed it and were so friendly and so helpful. Highly recommend this repair shop. I was so stressed and they made me feel so much better!!!

Excellent customer service even though the team was unable to assist me with my request.read more

If I could give two ratings, I would give Paul stars and Juan gets stars. Why? Here's why:…read more We initially worked with our first point of contact, Paul, thru email, who was absolutely wonderful for two reasons: #1 offered solutions and options, and #2 answered his emails very late at night due to our emergency situation. Well done, Paul! Thank you! 2-stars is for Juan, the manager, who initially should have earned 5 stars for being timely with phone calls to set up the appt and for calling us with any follow-ups throughout the day. The reason for his 2-star review is because we asked ahead if we can retain one of our old tires with the best tread for emergency (we replaced all 4). Of course he said yes but forgot so after we paid our bill, he went to the garage to retrieve the tire, knowing one of the 4 tires had a nail in it. Well, guess which tire he loaded into our trunk - the one with a nail. I called right away the next morning and left a VM with the person that answered the lobby phone. I was told it was Juan's day off but he took my name and number and said Juan would call me the following day. He never did. It wasn't even on a wknd. I was expecting a call from Juan on a Tues. I'm in the service/hospitality business too and I know it can get busy, however just because Discount Tire & Service Center in Irvine already collected $632 from me doesn't mean they shouldn't return messages from a new customer within 12-hours of the service. Feel free to call me, Juan, if you'd like to make it right and to have me change this rating to a 5-star.

very friendly and efficient. They helped me save money my oil change and gave great service.read more

Garcia (Aureliano Garcia) is one of the best Managers around. His customer service is over the top…read moreand he is always honest. He also so knowledgable and knows his stuff, and is so kind. I would recommend ANYONE to go to Big O Tires, and specifically to work with Garcia at this location in Irvine.