My car wouldn't start on a cold night at a local park in Irvine. Called Central Towing and within…read more30 minutes they came and jump-started my car. Thank you Central Towing for a fast service.

My friend's car hit the curb on Technology drive and got 2 flat tires. She also forgot her wallet…read moreat home. I called 2 towing services. Some veteran towing asked for 176 dollars to tow the car from 220 Technology Dr to 115 Technology Dr where the Costco tires is and the wait time is 1 hr. This gentleman asked for 75 and wait time is 20mins. He did it just perfectly and professionally. Guys, pls call multiple providers and be very careful if they need your CC upfront. I got scammed in Torrance by a roadside assistance. They jump start my friend's car for $250, guess whose CC was it.

OMG this company really saved me tonight! So here I am stuck at the Home Depot in Irvine at 10:30…read moreat night with my keys locked in the car! I didn't have AAA and either did any friends or family that i could get ahold of. I literally open up the map app on my phone typed in tow company and picked the closest 1 to me which was roadside Express. After two rings the guy answered the phone asked me just a couple of questions basically where I'm at and my phone number and said someone would be right there. 13 minutes and this guy showed up and had my car opened. 13 minutes!! He was professional and knew what he was doing.

From the owner: 24/7 Affordable Emergency Roadside Assistance: Car Lockouts ,Tire Changes , Jump Starts , Fuel…read moreDelivery and more..

I had a great experience at Grand Auto Works! A big thank you to Ryan for taking the time to help…read moreme with my car light issue. He was very helpful, professional, and kind, and I really appreciated his willingness to help. Thank you, Ryan, for the excellent customer service! I highly recommend Grand Auto Works.

Ryan is a lifesaver. I have a warranty for basic service through a dealership. Anything beyond,…read moreincluding fluids adds up fast at a dealership. I called Ryan and he not only saved me money on the brake and coolant fluids, he saved me a bundle on ridding my engine of rats. Neighbors have spent thousands fixing wiring chewed by rats, and they were starting to set up shop in my engine as well. Ryan suggested putting Irish Spring and/or laundry sheets as rats won't go near the smell. Helpful and low cost! I appreciate supporting a small business and Ryan's honesty. I recommend this shop to family and friends, and my son takes his car here.

Honest, Fair-Priced Mercedes-Benz Service -- Highly Recommend!…read more I brought my 2018 Mercedes-Benz C300 Coupe to Auto Craft Mercedes-BMW in Irvine for the first time, and I'm so glad I found them. I went in for routine maintenance, including a transmission fluid and pan replacement in accordance with the manufacturer's guidelines, along with an assessment of any other maintenance the car might need. What really impressed me was the combination of outstanding customer service, honest recommendations, and extremely fair pricing. I had received a quote from another mechanic shop that was almost 50% higher and on top of that, they recommended services my car doesn't need for at least another 10,000 miles. Simon, Sam, and the entire team were kind, helpful, and genuinely focused on taking care of my car without making me feel like I was being taken advantage of. And let's be honest, that level of trust and transparency is rare when dealing with auto mechanic shops. If you're looking for a trustworthy, knowledgeable, and fairly priced independent Mercedes-Benz or BMW service shop (absolutely worth the drive if you don't live in Irvine), I highly recommend giving Auto Craft a try. I will definitely be returning for future maintenance!

Paid for a diagnosis, but the original noise was never diagnosed…read more I brought my car to Auto Craft Mercedes-BMW specifically to identify the source of a noise. They initially pointed to a bolt that had been installed backward. I then personally pointed out a loose ball joint as another possible cause. Sam, the owner, told me that if the noise remained after those issues were corrected, they would check the car again. I had both issues repaired--and the exact same noise is still there. Now, instead of continuing the diagnosis as discussed, Sam wants to replace expensive, nearly new parts at my expense, even though those parts appear to be fine. He told me he would reimburse my diagnostic fee only if I first paid to replace those parts and the noise STILL remained. That makes absolutely no sense to me. I already paid them to diagnose the source of the noise. I should not have to pay to replace expensive parts based on guesses just to prove that the original diagnosis did not identify the problem. I expected a professional and accurate diagnosis--not a process of guessing and replacing costly parts until the noise hopefully disappears. Based on my experience, I cannot recommend Auto Craft Mercedes-BMW for diagnosing vehicle problems. Update: Reply to the shop's response Thank you for your response. Unfortunately, it does not address the main issue I raised. I brought my vehicle to Auto Craft Mercedes-BMW because I was specifically told that you would diagnose the problems and provide a detailed report. Regarding the check engine light, you did not provide any fault codes- nothing. Instead, I was told that the engine would need to be opened at a cost of approximately $1,900 just to investigate further. That is where I lost confidence in the diagnostic process. I paid for a diagnosis--not for expensive parts to be replaced based on speculation or for an engine to be opened before the underlying problem was properly identified. The same issue occurred with the original noise. Your shop initially identified an incorrectly installed bolt. I had that corrected, but the noise remained. Rather than continuing the diagnostic process, I was advised to replace additional expensive, nearly new parts at your shop first, with a possible refund of the diagnostic fee only if the noise continued. That is not the diagnostic service I was promised or paid for. My concern is simple: I paid for professional diagnostic work and expected the problems to be properly investigated and documented. Being in business since 1997 does not change my experience. I came to Auto Craft expecting transparency and a thorough diagnosis. Unfortunately, I did not receive that, which is why I took my business elsewhere. I am sharing my experience so other customers can understand why I was dissatisfied with the diagnostic process and make their own informed decisions.

Excellent customer service even though the team was unable to assist me with my request.read more

If I could give two ratings, I would give Paul stars and Juan gets stars. Why? Here's why:…read more We initially worked with our first point of contact, Paul, thru email, who was absolutely wonderful for two reasons: #1 offered solutions and options, and #2 answered his emails very late at night due to our emergency situation. Well done, Paul! Thank you! 2-stars is for Juan, the manager, who initially should have earned 5 stars for being timely with phone calls to set up the appt and for calling us with any follow-ups throughout the day. The reason for his 2-star review is because we asked ahead if we can retain one of our old tires with the best tread for emergency (we replaced all 4). Of course he said yes but forgot so after we paid our bill, he went to the garage to retrieve the tire, knowing one of the 4 tires had a nail in it. Well, guess which tire he loaded into our trunk - the one with a nail. I called right away the next morning and left a VM with the person that answered the lobby phone. I was told it was Juan's day off but he took my name and number and said Juan would call me the following day. He never did. It wasn't even on a wknd. I was expecting a call from Juan on a Tues. I'm in the service/hospitality business too and I know it can get busy, however just because Discount Tire & Service Center in Irvine already collected $632 from me doesn't mean they shouldn't return messages from a new customer within 12-hours of the service. Feel free to call me, Juan, if you'd like to make it right and to have me change this rating to a 5-star.

I had an appointment scheduled at a competitor, but as I pulled into the parking lot, I noticed Big…read moreO Tires nearby and decided to give them a call to compare options. I spoke with the manager, who was friendly, professional, and able to get me in right away. After I shared the price I had been quoted elsewhere, he worked with me and offered an excellent deal on two tires that I couldn't pass up. I expected the install service to take about an hour, but they had everything completed in just 35 minutes. The combination of outstanding customer service, great pricing, and quick, quality work made the decision an easy one. I highly recommend Big O Tires and will definitely return for future tire and automotive needs.

Absolutely unacceptable service. This was by far the worst experience I've had at a Big O Tires…read more I called this location at 7:00 AM when they opened and spoke directly with the manager, Aureliano Garcia. I asked if they could install my backup tires and perform an alignment on my truck. He told me they could and asked me to bring it in. I arrived around 7:25 AM and was one of the first customers there. My truck was brought into the bay right away. Before leaving it with them, I specifically asked Aureliano how long the job would take. He told me approximately two hours, mentioning that my tires were larger and might take a little extra time. Two hours passed. Not finished. Two and a half hours passed. Still not finished. Three hours passed, and my truck was sitting in essentially the same condition. The wheels I could see on the ground hadn't even moved from where they had been sitting. At one point, I saw a technician who had been working on my truck outside on a cigarette break. Meanwhile, customers who arrived after me were getting their vehicles finished and leaving before me. I repeatedly had to approach the manager myself to find out what was happening. Not once during this entire ordeal did the manager proactively come over and give me an update. Every time I asked, I was simply told they were "behind schedule." Eventually I saw my truck come off the lift and thought, finally, it's finished. I asked Aureliano if it was ready and was then told, "No, we still have to do the alignment." At that point it had been approximately FOUR HOURS for a job I was originally told would take about two. I own and manage a business myself. Delays happen--I completely understand that. What I don't understand is leaving a customer sitting there for hours without communicating with them. If you're running two hours behind, tell your customer. Give them the option to leave, get a ride, reschedule, or make other arrangements instead of wasting their entire morning. I ultimately paid $389 for the service. Despite the excessive delay and lack of communication, I wasn't offered any type of courtesy or adjustment for the inconvenience. But somehow it got even worse. After finally leaving and driving 20 minutes home, I discovered that they had not returned my wheel-lock key after using it on my truck. I immediately called Aureliano, and apparently the technician had forgotten to put it back. So after already losing essentially my entire morning, I now had to make another 40-minute round trip because of their mistake just to retrieve something that belongs in my truck and that I need in order to remove my wheels. Between the original wait and having to drive back, roughly five hours of my day were wasted. I gave them every opportunity to handle the situation professionally. I was patient when two hours became three. I was patient when three became four. But poor communication followed by forgetting my wheel-lock key was the last straw. I will be escalating my experience to Big O Tires corporate. Based on my experience, I cannot recommend this location. The lack of communication, excessive wait, and failure to return an important piece of my vehicle equipment were completely unacceptable. Worst Big O Tires experience I've ever had. I will not be returning.

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

I had a bad towing service ever. They moved my dead tesla without dolly and left the tire damage…read more To the owner if you don't have time please don't take the reservation.