Just made an appointment to have my front camera windshield cleaned in our one year old Tesla (the windshield in front of the camera can become obscured by new car products "off gassing" that occurs inside car from the new materials. This cleaning was free for the first time (there are also videos on YT on how to perform this yourself). I scheduled the appointment via the Tesla App. It was fast and easy. Was able to schedule an appointment for the same day. Accessed the app at 6:20 am. Found two appointments (7:30 am and 8:00 am) for later this morning. Arrived at 7:50 am and checked in via the app in two steps. Walked inside and sat in the waiting room. The car was taken back at 8:15 am and the service was done at 8:30 am. I was notified via the app that our car was ready. The service person also came over and notified me that the car was ready and parked right out front. Summary, extremely fast and professional service. Issue was resolve and customer care was top notch. Avoiding political distractions, the Tesla purchase, ownership, performance, and service experiences have exceeded all expectations and set the standards for all other consumer experiences. read more

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We came here on the 8th and Sam was very helpful. He was extremely patient in answering our questions. My only suggestion would be, since we were there for more than an hour, it would have been nice to have done the whole process at a desk with a couple of chairs vs standing the whole time at their front station. Overall, Sam was our guy and he was very helpful read more

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I originally bought my Tesla from their Miramar location and it was a nightmare experience that almost made me run to the Rivian dealership (leaving a review on that location too if you're curious). But thankfully Tesla Carlsbad saved the day and found me a car within 24 hours. Was an easy and much calmer experience here. First person I approached helped me and within 15 mins I was driving away in my new car. Exactly how car buying should be. read more

Tesla - Car Dealers Near Me - Carlsbad, California

I had a very disappointing experience with Hyuma and their manager, Andrea. My mobile charger failed after just 9 months of use, which is completely unacceptable for a $300 product. I rely on my vehicle daily for work, so waking up to a dead charger isn't just inconvenient, it directly impacts my ability to do my job. What's even more frustrating is the company's response. Instead of standing behind their product, they refused to offer a replacement and simply suggested I spend another $300 on a new charger or "consider alternative charging solutions." That's not customer service, that's passing the problem back to the customer. At this point, I've spent $600 on charging cables, which completely defeats any cost savings from driving electric. There's no justification for a premium-priced product failing this quickly, especially without support from the company. Tesla and their partners need to do better when it comes to product reliability and customer service. read more

They replaced front back brakes , i walked in to get an estimate on the brakes and they said it was best to leave car to get fixed and to be safer with new brakes , Car was dropped off at 9am Car was done by 3pm same day read more

As a huge fan of Tesla I can not believe I am writing this. This dealership is run by absolute morons. Beside the fact that they weren't correct on the info they gave they also do not bother responding to phone calls or even from messages from their national support team. Then after going in and trying to get answers the incompetent manger ignores the fact that I've been calling for three day then gets rude and offended when I ask to record the conversation to show how incompetent he is. Then he insults me, of course I post my s*** but it doesn't change the fact this j/a shouldn't be manager of anything let alone a car dealership. It's so bad the corporation is trying to move my location to pick up my vehicle and investigation the situation. Go to another Tesla dealership. read more

Just went into this location with my father in law. Heather was amazing, she was very patient with him and accommodating. Great customer service and explained things very well. He had a bad experience with a different salesperson but she made everything great! read more

My fault for assuming, BUT . . . Can you imagine buying an $80,000 EV, getting the EV home, only to find out a charging cord is not included with purchase! (rhetorical) read more

The Tesla Service Center, @ 3248 Lionshead Ave., Carlsbad, CA, provides exceptional Customer Service. I have often walked in early when they open to ask a few questions and they are always eager to assist. Hyuma, at The Tesla Service Center, always provides an amazing Customer Experience to help customers without hesitation. Thank you to the Tesla Team and Hyuma for reminding me why I support Tesla and continue to enjoy being a Tesla owner. Mary read more

Here we go again! Hello Tesla land! There are so many Teslas here new and old. This location is a service center and new car pickup location. We got our first Tesla model 3 last year. Well we actually ordered in September 2021 and finally got it in 2022! The horrible waiting game... It took unusually long to get our Model 3 cause Musk decided to push the year end orders into the next year... thanks! :( I had to wait 5 months to finally get my car! Only Tesla you can't actually walk out with a car and have to wait months later to receive it. It's insane how long it takes for you to get a car now. You can't even order a long range model 3 right now! We were lucky to be able to get the long range model Y this year when we did! But the drop in price for the model Y and the tax incentive made it so much more attractive for us to get a small SUV. The whole process can be a bit crazy and overwhelming and when you finally get notified you've been issued a VIN number, you have 3 days to pick up your car or else, back into the queue you go! Staff here is super friendly. They also have snacks and water in their showroom and a doggy as a door greeter! read more

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Amazing experience in car buying with Tesla everything was electronic from sign to picking up my Tesla's. -Michelle Rodriguez read more

Tesla - Michelle Rodriguez is at Tesla Carlsbad CA - Car Dealers Near Me - Carlsbad, California

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Byron is great. The rest of today's experience was nowhere near what it should be when you're spending $150,000 on an EV. I booked a service appointment and took work time off to be here during the work day for: A) Wind noise in the A-pillar B) Rattle coming from the center screen C) Moisture collecting in the taillight Before I was able to book an appointment, I was required to upload videos of the sounds. It was a prerequisite in the app. None of the techs had viewed the video. Instead, I was required to take the tech with me on a road test. Because the noises are intermittent and only occur at certain speeds, we weren't able to replicate the sounds. And no! That's not "good news." And nor is it good news that I'm welcome to pay out of pocket at $245 for them to diagnose the noise and rattles that should have been audible from the uploaded video. As for the service writer who told me that "fogging in a housing is normal as long as the water isn't pooling" that may be "normal" (which it clearly isn't) but normal is not equal to correct. I had water intrusion in our previous Model S that was followed by partial LED failure. And I would bet that NHTSA would not say that partial LED brake lamp failure is either normal or correct. Why am I being asked to upload media to your app if none of your techs are willing or able to view it. It would have isolated and identified the issues. I just sacrificed three hours that I really did not have to drive here, do a road test with a tech, hear that the newfound wind noise is probably because it's a quiet car and that leaking gaskets are normal. This car in question is a Model S Plaid (VIN last four 6108). Jonathan, you know how to reach me. Byron knows who I am. read more

Tesla - Car Dealers Near Me - Carlsbad, California

horrible sales dept. we went to purchase a vehicle for my father. through out the process, they mixed the emails and apps and locked us out of our app and cars in the middle of the day while we had many things going on. then, a month later, Laura the sales sup, contacts me making threats that my father vehicle cannot be registered due to the fact that they didnt document everything while we were there (for 2 hrs) and that we need to go back there. i refused and Laura called my elderly father who is 77. y/o and made him to go dmv to meet someone from tesla. while my dad is at dmv, the person from Tesla then called and said we meet you at home! how ridiculous and incompetent. and when I asked for a manager call back; nothing happened. horrible attitude. not a simple apology from LAURA; just mean and entitled. they forget that they just sell cars! read more

My girlfriends went with me to pick up my Model Y earlier this afternoon. The process was quick and seamless. I had paid off the car online, so upon arrival they only verified my ID. We walked to the car, paired up my phone, and boom, it was done! We took a few pictures and then I drove the car off the lot. If you're considering purchasing a Tesla, they have a small showroom with 2 cars there, a Model Y and Model 3. I had actually visited the showroom at the UTC Westfield Mall last November where I test drove the 2 models and then ordered my car. Due to the backlog, I waited an entire year before my car was built. It was worth the wait and I am very satisfied with my purchase! When my car was ready, I got a text and email with time slots for me to pick up my car. The process was very smooth. I selected my pick up time/date, uploaded my car insurance information, and made my payment. They have finance options or a link if you want to pay in full. I opted for the latter option and it was very quick and convenient! The car payment & pick up took a total of 15 minutes max. Everything was digital, so no papers to sign. Tesla really lives up to the expectation of "going green." read more

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I've had nothing but great experiences at this service center. Even though they're always busy, they still take the time to help in every way possible. They've been flexible during emergencies, incredibly courteous, and their prices are far more reasonable than I expected. They've even gone above and beyond to make things easier for me during service, which I truly appreciate. I meant to leave a review after my last visit but never got around to it. Today, after another outstanding experience--thanks to Byron--I knew I had to share my appreciation. read more

I cannot say enough good things about Jose Reyes at Tesla Carlsbad and Ildiko Nagy at Tesla UTC! After going through 10+ phone calls trying to sort out issues with securing a Model 3 lease, these two were the only ones who truly went above and beyond to help me. Thanks to their dedication, I was able to lock in my lease and pick up my car the very next day in Long Beach... something I didn't think would be possible given all the hurdles I faced. The refreshed Model 3 is absolutely incredible, and I am completely obsessed with it! None of this would have worked out without Jose and Ildiko's support, patience, and determination to make things happen. If you need help with a Tesla lease, these are the people you want to connect with. Thank you both for making this experience amazing! read more

Tesla - Refreshed Model 3 - Car Dealers Near Me - Carlsbad, California

Highly impressive recent experience at this standalone Tesla location in Carlsbad - far better than any previous encounters at their mall outposts. Huge shout-outs to EJ and Brian for taking outstanding care of us. I must highlight both their professionalism and knowledge about the vehicles, but also their friendly, warm demeanors. They're excellent representatives of the brand and I found their service to be utterly refreshing in contrast to the typical high pressure sales approach and "on to the next one" attitudes often encountered in this industry. It felt like they genuinely cared about us and took their time to make sure we felt valued as customers. The facility itself is spacious and clean. Taking into consideration everything described above, visiting this Carlsbad location is well worth it if you're in the market--don't forget to ask for EJ. Safe travels and happy driving! read more

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Disappointing Delivery Experience and Poor Customer Service I ordered a Tesla and was told it would be delivered on January 14th. Today is January 16th--two days past the promised delivery date--and not only do I not have my car, but the dealership also can't tell me where it is or when it will arrive. To make matters worse, I explained that I urgently need a vehicle to get to work. Despite this, Tesla refused to provide a loaner car, Uber credit, or any other form of assistance. The lack of accountability and unwillingness to help a customer in a bind is absolutely disgraceful. Tesla's vehicles may be innovative, but their customer service is far from it. This experience has left me questioning my decision to purchase from a company that clearly doesn't value its customers once the sale is made. I'm extremely disappointed and hope Tesla seriously reconsiders how they treat their customers. read more

My mom and I began the process of purchasing a Tesla in the middle of October from the Tesla dealership. The process began with the app and speaking on the phone with a sales representative. We also needed a loan, and we had a choice to go through Tesla or our personal banker. We chose to go through Tesla's affiliated banker, Ally. A decision we would swiftly regret. We were approved for the loan, purchased the insurance through Tesla and were set to pick up our Tesla towards the end of October. Everything was going smoothly until my mom arrived to pick up the Tesla. Upon arrival, the Tesla was in poor condition with dirt and light scratches throughout the exterior. Unacceptable for a brand new car. My mom immediately demanded a new one- the model was out of stock. So, Tesla stated we had to wait two weeks. On the schedule date that we were supposed to pick up the Tesla, my mom arrived to pick up the car. When she got there, they had told her they texted her that they needed reschedule the pick up date because of a delay in the delivery. She checked her phone and yes, they did text her prior, a text which my mom must've missed from them. So again, fine no issue we can wait a few more days. Fast-forward to the following week, we finally got the car! We were super excited about it and it was in great condition. Unfortunately, that last visit was not the last interaction we would have with Tesla. My mom had started receiving bills in the mail from two different banks. One bill was from TD Financing, and one from the old banker, Ally, the financing company that we were assigned to in the very beginning of this whole process. Ally was still billing us for the old Tesla. Ultimately, the problem was stemming from the VIN #'s. Apparently the old VIN # was in my mom's name and they never got rid of it! So both old and new VIN # were in my mom's name. Embarrassingly, we found out through a debt collector spamming all phone lines saying we owe payments on the first Tesla we rejected months ago. One we didn't even OWN OR DRIVE OFF THE LOT! Whoever we spoke to failed to cancel the old loan leading to my mom being charged for two Teslas- the dirty one we rejected and the new one. Tesla did not update any loan or insurance information to match the new Tesla they would be providing. And no one notified us to change/transfer insurance and loan information to the new vehicle. Ally banking said we need to call Tesla so THEY can submit the cancellation to Ally for the first Tesla loan, only then Ally can fix the problem. I kept calling Ally and Tesla back and forth for days. No one could give me an answer at all. Both parties were playing the blame game on each other and Ally couldn't even send me a written statement saying Tesla needed to cancel the policy ON THEIR END. Tesla's response was to email the financing team, Tesla Headquarters and Ally. I proceeded to contact both, and no one could assist me or resolve the issue. Tesla Financing told me they don't even have record of the "old policy". So how are we supposed to fix this problem clearly the old policy is somewhere in the system in order for Ally to keep billing us! On my most recent call with Ally banking, they notified me Tesla submitted the cancellation policy for the first Tesla in the month of January 2024. They submitted the cancellation policy two months after they were supposed to- first week of November 2023!! Due to this excruciatingly unprofessional, unorganized care from Tesla my mom's credit score is severely impacted due to the faulty debt collection of the first Tesla we never owned. Ally said this will clear in 30 days, but we have another issue already. On 1/29/2024, we have just received a notice from the DMV "intent to suspend registration" for our new Tesla. This is due to the whole VIN # mix up caused by Tesla. This is yet another problem we must fix. And after receiving zero assistance from Tesla or Ally- I do not trust the problems will end anytime soon. We regret purchasing the car so much due to the service we have received. I have called the dealership wanting a call back from the Manager for an explanation for something, anything! For this BS situation, we've had to deal with for the past two months! And to this day I have yet to receive any phone call. No apologies, no empathy, nothing. To mess up someone's credit score that severely... And going silent is ridiculous. PS The photo attached is what I received. Why would I take this to the DMV to clear my title of a car we don't OWN!! The VIN in this letter is the VIN to the first car we rejected... This letter is vague and didn't address any issues. I know Ally isn't part of Tesla but it was lettered to Tesla as well. If you're planning to finance through Tesla DONT. Censored some things to protected everyone's privacy. read more

Tesla - Car Dealers Near Me - Carlsbad, California

A big THANK YOU to Bill, who helped my in-laws with pick up and finalization with their purchase. We appreciated your patience, kindness and willingness to answer all of their questions and thoroughly go through their new vehicle with them. This is their first EV and the process with purchasing a Tesla was foreign to them. We know you went above the norm and gave them special attention. Thank You! read more

Tesla - Thank You Bill! - Car Dealers Near Me - Carlsbad, California

the staff Carlsbad made it easy to drive this home. Great service from the time I walked in the door. Love the new model 3 and all the new improvements they made in the 2024 year. read more

Tesla - Picked up the 2024 model 3 at the Carlsbad Tesla. Great easy service - Car Dealers Near Me - Carlsbad, California

I came with my mom and dad to pick up their brand new Model Y! I would like to thank the person that helped us because my mom and dad had sooooo many questions. I appreciate him being very patient and kind! I'm not sure what his name was, but he did mention that he had a tesla before his interview haha. I would say the walls of the show room were extremely dirty. There were a lot of dirt marks on the white walls. That should probably be cleaned. read more

Tesla - My dog was not impressed with the new car - Car Dealers Near Me - Carlsbad, California

Not good can't get a call back never answered my phone calls need more people available

As a Tesla shareholder, it is not in my best interest to speak negatively about the company--but I also cannot in good conscience stay silent after my recent experience. I purchased a used Tesla directly from Tesla's website, expecting at least a basic level of inspection and reconditioning. What I received was beyond disappointing. The car arrived dirty, covered in grime, and clearly hadn't been washed--let alone detailed. There were numerous scratches, some over six inches long, and trim pieces were literally falling off. One piece was exposing components that should absolutely be protected from the elements, including the battery area. This isn't just cosmetic; it's a serious concern for the vehicle's longevity and safety. The paint was in terrible condition overall, with visible damage that should have been addressed before delivery--or at the very least, disclosed. It was immediately obvious that no meaningful inspection had taken place prior to handing the car off to a customer. Tesla's promise of quality and innovation does not extend to their used vehicle sales. It feels like a bait-and-switch: you pay a premium expecting Tesla-level standards, but what you get is a car in worse shape than many vehicles sold on third-party used car lots. If you're considering buying a used Tesla from Tesla directly, don't. You may be better off purchasing from a third-party seller where you can inspect the vehicle beforehand. I'm sharing this not out of spite, but to ensure others don't fall into the same trap. Tesla must do better. read more

Tesla service people are all over the place and they misinform Tesla owners For the last year and a half I've had the worst experience here with multiple service representatives informing me wrong things all the time One service rep says that there is a family that reserved a model X so when they drop off their car, they can use the model X Another representative said that I can't do that and I can check to see if there's a SUV available if my car needs to be serviced Another representative says I can't do none of the above There are families who have to get their car serviced and I believe that Tesla really needs to work on servicing people with families much better. I had to fit two car seats sideways when I was given a model three. It was incredibly inconvenient and I had two strollers so I had to leave one of the other car and barely fit the other stroller in the trunk of the model three car was serviced It's incredibly frustrating and managers will probably just read this message and ignore it. These are your customers here. This is why Rivian and other auto makers in the electric industry are starting to thrive now. Tesla service is going down the drain. read more

They installed a new infotainment system when all unwanted was FSD. I was clear that if the infotainment was part of / included as part of the paid for FSD, then that would be fine. Instead, they installed the new Hardware (and I couldn't go back to the old hardware), charged me $2,000 for it and then I still had to pay for FSD (they did discount to $1,000) but I would not have ever paid for the hardware upgrade and end up paying over $3,000. These guys also didn't honor the last year of my warranty service during Covid even though I was under the mileage per the plan. It's always something with them. Go elsewhere for your service. read more

By far beats any regular car dealership service. Amazing customer service along with top notch technicians. I stopped here yesterday along with My cousins who purchased a car from here . This is simply the way of the future. Imaging getting your car with full attention to detail and doing it in a timely manner. Thank you to everyone that works here and keep up the amazing job! read more

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This Tesla facility makes it easy to pic up a new Tesla in a short visit. They called me the day prior to inform me my vehicle had arrived, the following day they scheduled my pickup for 10:30 am. Was able to get checked in quickly and was walked to my new Tesla Model Y. The paperwork was sitting on the driver seat for review. After a few signatures and returning the signed documents I was on my way. This was seriously faster than visiting Starbucks or In-N-Out. Five stats !!! Very happy with the process. read more

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10/10 for the buying experience. Ordered the car on the app on a Thursday, it was ready Sunday. Staff was great on pickup. In and out in 10 min. Why a one star review... Car has a rattle from the rear of the car. Called to schedule an appt to fix it. Phone directed me to the app to make an appt. Next one was in 3 weeks. I called to see if I could drop it off sooner. Not in a rush to get it back just don't want to wait 3 weeks to start the process. Guy who answered the phone basically called me an idiot because I wasn't using the app. Car is great, sales is great, service is trash. Guess there's a reason for the bad rating for this facility. read more

This review is because of Jose at the Carlsbad Tesla. We went in Sunday to purchase a car. We picked out a car that was immediately available because it was important to me to get the car as soon as possible. Looking at the app, my husband and I began discussing our options for pick up. Whether I would take a taxi to miramar to get the car or if we could drive and pick it up after work. After a minute, Jose said that he would talk to the manager, but thought he could get it delivered to the Carlsbad location on Monday. He told me to pick any appointment. I picked the soonest one even though I could not make that appointment. Monday rolls around. I have to call him. He says, "I was gonna call you" (no apology). He can't get the car delivered. We agree that I will have appointment for Tuesday at 11, the first available appointment, and I will taxi down. He lied. There was no appointment for Tuesday at 11. He texts me at 10 saying the car will not be ready until 1. I agree to the delayed time of 1 if they can get me out in 30 minutes or so because I have kids to pick. He says they can get me in and out under 30 minute if I have all the pre delivery tasks completed, which I do. I arrive at the Miramesa location. They have no idea I am coming. No appointment. Jose lied. He never communicated with the Miramesa location. The Miramesa people tell me it is going to be at least an hour. Jose claims it's my fault, so I share the text with the Miramesa staff and tell them he had promised me an 11 o clock appointment on Monday. I am stuck because I took a taxi down. I text Jose. He ghosts me. No apology. No accountability. Just so you know. Don't believe anything Jose says. I'll add he failed to add self driving to my purchase as requested, so I had to follow up and make a second 8000 transaction instead of just paying one wire fee. This is nothing against the cars themselves. This is my third Tesla. They are great cars. I have had better service at this location in the past. read more

Here for Tesla pick-up. ( used Tesla with no damage) , but it has scratches in the front . Tesla customer service denies fixing the bumper , they say scratch is less than 6inch so they will not fix it read more

Tesla - Tesla car delivery - Car Dealers Near Me - Carlsbad, California

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They are clear that this is not a car dealership- but they have 3 dozen+ cars in lot & you can test drive. Told they did not have car but then showed tesla app & they found car Keep changing delivery date. People working here are less than helpful. read more

I picked up my new car!!! i originally scheduled for pickup at 4:30 so i wouldn't have to take off work...but then i started thinking about traffic... a couple days before I called and asked for an earlier appt and they happily moved it up to 2:00. wooot!! i showed up parked walked into sales office (signs showed where to go to pick up car) they checked me in and walked me to my car. they instructed me on where to go to check out and that I could inspect car before I chose to. We looked over the car...everything was perfect. went to check out and they happily answered the few questions I had. I asked them to have someone come out and show me some basics. only reason for 4 stars vs 5 is that the guy that showed me the basic operating instructions wasn't really sure of himself (hahaha).... he showed me how to shift in drive and park (super high importance) i started to drive off and realize i didn't even know how to turn AC on...or how to reverse! OMG...there is definitely a learning curve with this. read more

Took delivery of my Model X at this location in March. The covid 19 pandemic wasn't in full swing at this time. This place is off lions head and I would say as a reference for first time customers that it runs parallel to Palomar Airport road. There are show vehicles in the show room. The staff there are friendly and respectful. It's a very minimal and clean area to pick up a car. The parking lot is private with just service customers and show room customers. The driveway is low vehicle friendly. The experience with Tesla is really different compared to any other dealership. It was an amazing experience to go through with the ups and downs. There are plenty of reviews online for the vehicles Tesla offers. There are forums and groups that give positive and negative reviews about everything. So far I've had more positive experience with the car. The family and I are still getting use to going electric. But we are recommending going electric if things are right situation and feasible. read more

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As a new customer, we were misinformed about their process, and when we asked for clarification, the employee named Sam we talked down to and disrespected. Not professional!! read more

I give this review a five star because of the customer service we received from Derek. We went to pick up our brand new cyber truck on March 3rd. We had a 3 PM scheduled appointment. But our truck was not ready. I have to say I was a bit disappointed. Because we have an appointment but everything worked out the way. It was supposed to because my grandkids got an opportunity to see all the different teslas in the showroom, and a model of Optimus. And derek answered every single question that we had in regards to all the different Teslas. Showroom was nice, free refreshments... wonderful experience! read more

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Great car buying experience. I highly recommended would do again . I hope I'll be able to take it in for modifications in the near future. read more

Tesla - Ordered my Model 3 with 7,100 k - here it was let's start modifying. - Car Dealers Near Me - Carlsbad, California

Horrible location. My advisor ignores through the chat I think his makes Michael. After confirming terms they change the terms without notifying you. They make u change the vehicle saying finance said I need to get a 2024 and 2025. He opens a case and it's been a week he won't answer chats and I keep messaging him. read more

Buying a Tesla was a completely seamless process. Car shopping should be Tesla easy, period. The app is incredibly easy to navigate. It's straightforward. In short, you customize your car, and submit your payment on the app. Once the car is manufactured, it arrives at this location where you will finalize the process. On the day you pick up your car, you simply sign your final contract on an iPad, and then you are walked to your car. It's as easy as ordering a Starbucks drink and walking into the store to pick it up. The entire process took less than 20 minutes, and the service was absolutely fantastic. I love the simplicity of the Tesla car itself and the entire purchasing experience. Highly recommend! read more

Tesla - Car Dealers Near Me - Carlsbad, California

Great service and support by everyone there. Our 3rd Tesla and just gets better with age!