Austin (sales) and Yoni (finance) made this car buying experience seamless and efficient. After several weeks of searching and trying to work with other dealerships we are so grateful to have contacted this Mazda location. It was a bit of a drive for us but well worth it! My husband called in the AM to inquire about the vehicle and we were driving off the lot a few hours later. Austin was our salesman who helped us over the phone before driving all the way in. When we arrived Austin had the car ready, and numbers prepared just as he and my husband had discussed earlier that day. No gimmicks or extra sales pitches. We sealed the deal within 45 minutes and before driving away, he made sure to our gas tank filled which was nearly on empty and had the car detailed (other dealerships were only offering us a $6 express car wash next door!) so this was really appreciated. After going through a few unpleasant experiences at other dealerships, we left feeling confident that we made the right decision with this Mazda dealership. Working with finance was a breeze too. Though they offer you more and it may sound appealing it wasn't in our plans to purchase an extended warranty. Yoni was respectful of that and didn't push anything on us that we didn't want. Highly recommend them if you're looking into purchasing with Mazda. Thank you all so much for helping us through this process! read more

Bob Baker Mazda - My first brand new car! 2024 Mazda CX-5 Carbon Turbo Edition. - Auto Repair Near Me - Carlsbad, California

Realized years later that I never wrote this negative review, but this was the WORST place to buy a car. I purchased a certified pre owned Mazda, come to find out that 1 month later my oil tank was DRY and my the rotors on my wheels were so rusted that the mechanic that checked my car thought it was imported because the weather should not cause that kind of damage on a vehicle that was 2 years old. Also, had suspension issues. When we mentioned this to the dealership, they were very hush hush and non apologetic. Lastly, the back bumper on the car was a completely different paint finish than the rest of the car. It's hard to notice unless you are looking for it, but it's definitely there. The mechanic we bring it into believes that it may have been involved in an undocumented crash and was maybe switched out for parts. Online the vehicle said 11k miles and the sales guy said they just recieved it in the lot, but when we arrived, it was actually at 19k miles. Sounds super sketchy and they somewhat ruined my love for Mazdas (I have owned Mazdas all my life). read more

I want to rate a 2.5, but we had an absolutely terrible experience in finance while buying our vehicle yesterday at Bob Baker Mazda. We came in knowing exactly what we wanted and Rich was welcoming, quick to assist, show us the two vehicles we were debating, patient and informative of everything while we worked through what we could and couldn't do. As soon as we went to finance with Art, all of our troubles began. We were already disinterested in the warranty, and Art would talk over any concerns my boyfriend had during the process, pushing us over and over again to get the warranty and the service package and saying the exact same thing like a broken record. We should not have spent well over an hour explaining and arguing that we did not want the warranty attached since we need to keep our monthly payments low as we're buying a home in the next 6 months. I had to get up and walk away because I felt extremely stressed, pressured and if we didn't need the 2nd vehicle right away, we would have walked away from the sale entirely based on this experience alone. (Also, who leaves a puddle of spilled coffee on their desk in a front facing customer service job?) while we love the CX-5 we purchased, not sure we'll come back to this dealership in the future. read more

I am beyond elated to hear that Bob Baker has gone out of business. They will never again be able to lie and prey upon people. So disgusting. I just found out after TWO YEARS of making payments that they had put a higher interest rate on my paperwork. Lesson learned, I guess. read more

First of all, I really hate car shopping ... Like, really really hard car shopping. Used vs new, a dozen brands with a thousand marketing terms, etc. Most dealers are awful, but Bob Baker Mazda was great. Relatively low stress, and extremely efficient. Fred was polite and got me in and out about as fast as I could hope for. Bonus points for offering me a free mask during COVID - I had forgotten mine in my old car but they took care of me. Obviously, dealing with the finance department is never fun. Make up your mind before going in if you want/don't want extended warranties, etc. I was a little disappointed that the way they described some of their packages was a tad misleading once you actually read the fine print, but I suppose they have to make money somewhere. Additionally, the rear window wasn't super foggy on the inside when I received it. It didn't occur to me until I got home or I would have made them fix it. The window is so cramped it took a good 15 minutes to clean it myself. They missed a couple spots on the inside as well, but these were easy enough for me to handle. When I went back to later to actually pick the car up, Fred took a few minute to show me around the new features and answer my questions which was nice. All in all I'm going to only take one star off. Substantially better than my Honda and Toyota experience, slightly better than Hyundai and Kia, and about on par with the dedicated Mazda dealers in SoCal. read more

Bob Baker Mazda - The new Mazda 3! - Auto Repair Near Me - Carlsbad, California

Purchased a new Carbon Edition cx-5 from Fred, and wow; what and exceptional experience. I will now buy all my cars here with him. Thank you again for your professionalism and expertise. Allison Rosander read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

Let's start with the good! This dealership has a great selection of used vehicles which is what we needed! Our salesman Fred was extremely helpful and not high pressure at all. In fact he was no pressure. After looking the vehicle and deciding on it we were able to accomplish quite a bit of paperwork electronically to speed up the process. On the day we picked up the car Fred was very informative and went through every little detail. Unfortunately this dealership has "no room to haggle" so if you think your getting a better deal than what's on sticker your not. read more

We leased a '21 CX30 with BB Mazda and so far not so good. Started out with a busted tire in the first 200 miles. Called them and was given the runaround. They made me do the grunt work for warranty service because of the tire's make and model. After having gotten nowhere, I called the GM. Had to bring car in, with appointment mind you, for them to change the tire. They made me wait 2 hours. Yes, 2 hours to change a tire with an appointment for defective equipment on a brand new car. Months later, brought car in for oil change with appointment, and yes, more hours of wait, outside, among the dirt and debris because they were remodeling their service area. Today is what finally brought me here to write this review: My wife was leaving work when the car just wouldn't start. Nada zip. We tried jumping the battery: nothing. Had to leave car overnight in a parking lot. Next morning, I called BB Mazda service for help. After explaining our situation, the guy said he'd have a service manager call us back shortly. The entire day went by and not a single phone call from BBM. We called another Mazda dealership closer to where the car is and they provided us with the correct information to call Mazda roadside assistance, they sent out a tow truck and took our car to this Mazda dealership, diagnosed the problem, replaced battery and we were on our way in a couple of hours. Yes, you heard it right, another mazda dealer took care of BB Mazda's problems for them. To summarize, BB Mazda service after they got your money is very poor. I think they just don't give a sh*t. I will never give them my business again, nor recommend them to anyone I know. read more

I just bought (leased) my 4th car from this dealership. Everyone there is absolutely the best of any other dealer I've worked with. Furthermore, the salesperson I work with every time is Fred and he has been at the helm of every one of those transactions. I basically walk in and all I have to do is sign the paperwork that he has ready for me. The quote he gives over the phone is always spot on when I show up. Also, their prices are the best in Orange and SD counties. Fred is the consummate pro. He is the best of the best of any salesperson I've ever had at any car dealership over the years. Stay there forever Fred!! Darrell Fryer read more

This review is primarily for Anthony Umhra and the maintenance team. I originally purchased a Mazda from Bob Baker back in 2018 and Anthony and the maintenance team have always gone above and beyond to take care of any issues that have come up. I recently sold that Car and purchased a used Mazda from another dealership. I wanted to bring the car in to Anthony and the maintenance team to make sure everything was in good condition. They did great work and found some things that I was able to take back to the other dealership I purchased from to have them fix. Thanks to Anthony and the team I was able to save a future headache and make sure my car was in good shape. Anthony always goes above and beyond and does great work! read more

I've been looking for a Miata for 2 years, and I had contacted Bob Baker a couple weeks ago, hoping to buy a car they had inbound. At the time, they let me know that the car was already sold, and they didn't have anything else. Yesterday afternoon, salesman Roger Thurman emailed and called me, and let me know that their buyer fell through, and the car was available. I was there when they opened this morning, and Roger couldn't have been more helpful. This was an easy transaction, and everyone from Roger, to the sales manager, to John in finance, was great, and unlike some previous experiences at different dealers, there was no hard sell for options I didn't want or need. My paint protection got applied in a hurry, and I was out the door before I expected, driving home in my new car, and couldn't be happier with the experience. Thanks so much to Roger and the team at Bob Baker for a great car buying experience. read more

Had an appointment for regular maintenance. Oil change, filters, etc. Customer service changed from a few months ago, lots of new people, new procedures. You used to drive in for service and someone would greet you and take information from your car. Now you drive in, walk to service desk and it's confusing where to go, all sorts of people behind monitors and on the phone. You wait for someone to see your standing in front of someone's desk then finally will tell you to go elsewhere. After they took my info I asked where I could wait, they said the trailer you drove by is where you can wait. They did have someone to tell me to find a chair and sit & they had coffee and water. I do love that they video their recommendations and provide a list with prices, but normally too high than I can get elsewhere. Among a few things they recommended, tires were the priciest but they seemed to have similar pricing to what I found so I was going to say yes, but after researching the tires, found they were poor quality and could get better quality for same price. I was texted to go to service desk in 15 minutes and again, confusing on where to go, until someone sees you just standing someone will ask to help when they are finished with work they are doing. They used to wash your car after a maintenance service but they don't do that anymore. I prepaid for maintenance and have to come here, I have 1 more than I'll go somewhere closer and hopefully it's a better experience like it used to be at #BobBakerMazda in Carlsbad. I rated it a 3 because no one was rude so an extra star for that, plus the sales guy in the trailer was nice enough to show me empty chairs of where I could sit, that was nice, worth an extra star. read more

Bob Baker Mazda - The dealership. Brought car for service - Auto Repair Near Me - Carlsbad, California

Terrible customer service. Brought my vehicle in for a 25k mile service and a rattling speaker issue. Chris Cortez (senior technician) specifically was incredibly unprofessional starting with his laziness to not repair my 2021 Mazda6 Bose Sound System. The passenger side speaker of my vehicle has been shaking for quite some time and my vehicle only has 26k miles on it. Brought it in with hopes for them to remove the door panel and fix this issue but Chris was very quick to blame the problem on me. Apparently he is too lazy to fix it or doesn't know how to at all, he then proceeded to be incredibly rude to me over the phone claiming that I was calling himself and the employees "liars". I'm truly shocked by how poorly he treated me over the phone when l, the customer, was brining my Mazda into a Mazda dealership to fix a problem... Hoping to get into contact with the new General Manager, Jim Chasson to either fix the issue or at least be polite and point me in the right direction of how to fix it. No matter what I will never return to this location again due to the way Chris Cortez treated me. Highly recommend the Escondido Mazda instead of this location! read more

Bought a vehicle from Bob Baker Carlsbad. It's now completely DEAD at 40,000 miles and still under full manufacturer warranty AND the problem is a known recall and they refuse to cover the repair and want $15,000 to fix the issue. An issue that came up AFTER a mandatory recall visit in which we did not have the problem that was being investigated then the problem happened 2 weeks after the visit where they performed an engine recalibration. What good is the warranty, or the recall for that matter, if they don't stand behind it? Insert Tommy Boy reference here. They claim it's on the manufacturer to cover the repair and the manufacturer is the one declining it. If that's the case, they clearly have no pull with manufacturer so I'm not sure why you'd buy from these people because they they clearly can't stand up for their clients to honor the warranty they used to sell the vehicle. read more

Great service department, professional staff. Team members were helping each other out without missing a step or any attitude. Whoever picks who to hire and/or keep has skills. read more

We just purchased a used car from Bob Baker Mazda, and we couldn't be happier. From the first interaction with somebody over the phone, test driving the car, through purchasing, right the way through to the service department, we were met with nothing but absolute professionalism and courtesy. Max was a pleasure to work with - And he made the process of buying a car quite enjoyable. read more

Bob Baker Mazda - Customer lounge - complete with drinks and snacks. - Auto Repair Near Me - Carlsbad, California

What a wonderful car buying experience!! A special thank you to Fred! My boyfriend and I are young and this is my first time buying a car. That being said, I was pretty nervous. Didn't know what to expect, didn't want to get overcharged or scammed, etc. All those worries went away when we met Fred. He made the process so easy and was so kind! We had a lot of questions and he answered them all honestly and in-depth. When it was time to actually buy the car, once again I was so nervous but he walked us through it and was so very helpful. Thank you so so so much Fred, because of you we got our dream car :) So Fred was wonderful, but the Bob Baker dealership as a whole was also great. We got AMAZING deals and financing on our brand new car and no trickery was involved at all. I say that because when I was researching car buying, I came across lots of videos and articles on how to spot fake/unnecessary fees and charges that dealerships sometimes tack onto the car bill. I went in ready to spot those charges and negotiate them out of the contract but they were nowhere to be found! Overall I am so happy with my experience and LOVE LOVE LOVE my CX-30 read more

Bob Baker Mazda - Thanks Fred and Bob Baker Mazda! - Auto Repair Near Me - Carlsbad, California

Just bought my second Mazda from Bob Baker (first time-9 years ago:). Once again, I had a very pleasant car buying experience. Clisley was extremely helpful and I didn't feel any pressure to buy from him. The staff in finance department were equally helpful. Just an FYI: they only accept up to $5000 on credit card. Best of all, I got a new car that I LOVE. Watch out! I've got Turbo now;) Zoom Zoom! read more

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The best Mazda dealer in San Diego! I have done all of my services here on our CX5 with 25k miles and had no issues. They are always friendly and helpful which is not generally a quality you find from a dealership. read more

I think most Mazdas sell themselves, but you still need to buy one. We had a good experience buying a CX-5 with Bob Baker Mazda and Ian Moss, who guided us through the process. I had researched cars and dealers for several weeks before deciding to jump on one from Bob Baker Mazda. I messaged Ian and let him know we had a tight timetable because an appointment back in LA in the afternoon. We were able to do some of the work in advance to get in and out in 2 hours, inducing self-inspection and test drive. Ian came in before the dealership opened to make the timing work for us. Within 20 hours of messaging Ian we bought the car, drove it back, and made our appointment with a few minutes to spare. If you're coming from LA for the good service and pricing there's an outlet mall, strawberry farm, flower field, and Legoland all right nearby. CX-5 and 9 are family cars so why not make a day of it? read more

OK...who buys a car less than 24 months? Well, not most people and differently not me! However, I was sold when I took my Mazda 3, for a routine service and the Service Department offered me a loaner. That's right...a loaner...but not any loaner...I got a fully loaded with ALL the bells and whistles CX5! Guess what I got last night...seriously only after 24 months of buying my Mazda 3...that is right...I got the CX5 - loaded! I LOVE IT!!!!!! I want to thank BILL GILBOW and the team at Bob Baker Mazda for getting me in and out within my time frame of buying a car. Seriously if you can't buy a car within 45 minutes, you are going to the WRONG dealer...if you are paying too much...you are going the WRONG dealer...if you want an upfront, NO bullshit experience...YOU NEED TO GO TO BOB BAKER MAZDA & ask for BILL GILBOW! - This is my second time buying a car with Bill and a friend of mine just got her Mazda from Bill a few months ago! Oh, make sure you tell him..."Robyn said to give you a great deal!" read more

I made a trip to Carlsbad with a loaner from another Mazda dealer. On the trip here from Nor Cal the car started to show all kind of warning & failure lights. I called Bob Baker & explained my issue. They got me in immediately & within hours,repaired the car, and all under warranty. They saved a vacation. read more

I came to this dealership a little unsure of what I was getting into. Paul helped me by showing me what I wanted and listening to exactly what I was looking for. I did not ultimately end up buying from Mazda but if you are coming to this dealership absolutely ask for Paul! Not only was he helpful and worked with me to help see what kind of car I could buy from them, he is a hell of a conversationalist. Wonderful experience overall and very appreciative of all the help! read more

I am very happy with my experience at Bob Baker Mazda, particularly with Fred Bandi who did a wonderful job putting together a great deal on my new 2020 CX-5. Buying my new car was fast and easy. I came to Fred with some basic criteria for the car I wanted, he found me options in their inventory. Once I picked one, I was able to complete nearly the whole process via email before coming in to sign the paperwork. I didn't want to spend much time in the dealership (covid and such) and they got me in and out so fast! I appreciated the easy and honest communication I didn't get at other Mazda dealers in the county (especially Mazda of Escondido, terrible service!). Loving my CX-5 so far, hope it lasts me many years. I'm a local and I've been spreading the word to all my colleagues, friends and family how great you are. read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

Last week I went to Bob Baker Mazda to check out a CX-30 Turbo. They are my closest Mazda dealer and the car had awesome reviews and seemed like a good fit for my wife. Further, they had three of them in stock. I had no idea what Bob Baker would be like. I went with a good deal of trepidation. I had spoken to the manager, Mike the day before and asked him if he could hook me with up nice, non-pressuring salesman. He said that he was sure that he could. To make this potentially long-winded review a lot shorter and to the point, our entire experience at this dealership was as delightful as a car buying experience can be. Mike was awesome. Friendly. Definitely not pushy. I got to work with three salesmen. First the gentle and lovely Marcos. We finished the test drive and deal with Rich, a real gentleman and really great to deal with. We had to come back the following day with a check and Tavo helped us learn the ins and outs of our new car. Really great guy. You can't go wrong with any of these guys. Finally, we met with the finance lady who was a really nice gal. Efficient and got us through the paperwork as painlessly as possible. In our experience, this is a first rate car dealership. We couldn't be happier with them and our new car. read more

Seriously pathetic sense of professionalism. Went in today with my boyfriend to get an appraisal for his car. We had an appointment with Paul who was running late, so we got started with Bill Gilbow while we waited. As my boyfriend was signing papers, the other employees on the floor were speaking very loudly about the Chinese government and the covid-19 epidemic, and how "Chinese people's diets and hygiene habits are disgusting." We shared a glance to each other acknowledging the awkwardness of how heated the conversation was getting behind us. Bill saw us notice them talking, and then proceeded to add "oh yeah, the Chinese government who is weeding out the pack by intentionally releasing diseases into the public?" At this point my boyfriend and I were uncomfortable. But then Bill kept going and out of nowhere told us that he has been banned from Facebook 7 times for 30 days each for being an open conservative and how he has no problem with physically "taking out" far-left activists. But of course he redeems himself by saying he "doesn't mind *some* liberals. Thank god Paul finally arrived and was able to continue the meeting in his office. By this time we were ready to leave. Paul is fine and was pleasant to meet with (literally the only thing okay with today's experience). While he was getting papers ready for us my boyfriend and I got some coffee downstairs, only to come back up to a group of 6 employees, Bill included, huddled in a group firing off their disgust for how college students are brainwashed and "indoctrinated by professors into supporting Bernie Sanders the communist" Bottom line, everyone is entitled to think whatever. However, the environment created by the employees at this dealership is hostile, antagonistic and completely unprofessional. They made it crystal clear that they only want business from certain types of people, as all others would find it hard to even sit in this building, let alone give thousands of dollars of business to them. So if you are a xenophobic, conservative internet warrior, you're exactly the kind of customer they're looking for! If not, you're better off going literally anywhere else in San Diego. read more

First off, I hate dealers. I always get irritated from the amount of pain I'm going to suffer when they bring out possible financial options, constant badgering, or just the fact that salesmen are clowns most of the time. However, THIS was not the case. I Found a Used Vehicle online and inquired about it. Within minutes I got a call from one of the online sales guys and let me know there was possible customers interested in the same vehicle. I quickly drove to the dealership and walked out LITERALLY an hour later with the car I wanted. Amazing customer service and I hope someone from Bob Baker Mazda is reading this because your boy Paul G. was superior. Give him a high-5 and a bonus! read more

I went to buy a car ,I was so excited but no one helped me ,I went looking around looking for a sales manager but I was ignored all the time ,I was ready to buy a Mazda 3 I had to go and get someones attention ,this people don't want to sale cars at all ,the staff has zero people skills , I feel bad for owners losing clients ,I just went to another dealership were people were excited to make a sale . read more

Purchased a used Mazda from Fred, the Internet sales Manager, we found him and the dealership to be a very professional and responsive and always, we drove down from Los Angeles to pick up the car it was in great condition and we got a great deal read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

I wanted to express my unsatisfactory because it's very complicated this dealership wasn't the problem but it took only one very rude older male to ruin the whole experienced. I sent everything that was needed prior to my arrival. It was my brother and I. I told them that we just needed the paperwork to be signed and needed no extra coverages or accessories. Roger T. Was amazing the sales associate answered every question effortlessly and really knew his product. We had a very limited amount of time because we had work and it was all going well until the Finance Person got involved. We step in the office with 25 min to spare, thanks Roger, we leave 20 min late for work thanks old finance guy. We sat down and he starts offering things. . . . I tell him I'm sorry we're in a rush no extra insurances please no accessories. He looks at me with this annoyed look in his face. Then proceeds to discussing a membership if radio and tells me that the car doesn't come with an alarm. That he installed it prior to our arrival and we would love it. I faceplate my self and tell him why would you do that? Were suppose to be at work by now, we could've waited but your team was confident we could make it happen, this is why I sent everything in prior. He looses it and lashes back at me, I gotta do my job! Don't rush me! Im not the type to write a review, I wanted to stomp him out right there but here I am trying to be zen. My brother calms him down and says can we just start signing as you remove that please we need to get to work. This old ass dude. Hands us papers tells us where to sign and then.. Oh look at that it's the wrong place to sign , he acts stupid oh I might need to print this out again.. My brother and I look at each other he turns around and takes his time to printout every single page over again. When we go outside. Guess that no one removed the system that was suppose to be removed. They had me just sit in the driver seat as they Uninstaller their Little alarm system or whatever. In my mind I'm thinking this is bullshit. I bought a premium package 2021 Mazda 3 I sent them everything in advance made their lives easy and we got disrespected by some financial power hungry asshole. Mind you I tried not to write this but that finance team cannot be trusted. 4k down to get treated like shit . Do better read more

Ren Smith went above and beyond in helping me get my new car. He honestly explained my options, no sales-y techniques, and even after the sale was made kept responding to a few remaining questions and issues I had. All around a great experience and I'm glad I chose to work with him and the Bob Baker Mazda team. Thanks! read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

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Was getting my car serviced here for about 2 years and every single time they tell you that you need to urgently replace things such as brakes, air filters, brake fluid, etc. when they are all still in good quality The last thing they told me that I needed brakes and my brake fluid was low. My brakes were around 50% and my fluid was fine. This service center must be strapped for cash because they really try to run your pockets for any little thing. I believe they wanted to to brakes and rotors for my car for over $600. I ended up taking my care elsewhere and getting a substantially less price for brakes. On top of all of this I would like to recommend a car business who want scam, lie or have shit customer service. This business is in san marcos it is called mission auto repair. They have been honest and trustworthy for the past year or so! read more

Shout out to AJ for being excellent at his job and for getting my Mazda 3 a new splash guard in a timely matter. I will be coming back here. They have excellent customer service and fair prices for a dealership. Thank you! read more

I just cannot say enough about Violet! She is the only reason I will be returning! I was not excited about having to go to another Mazda, after John Hine closed Thank god they were absolutely TERRIBLE. Violet made my whole experience amazing! Even though I had to pay an insane amount that I was not expecting, and had to drive all the way to Carlsbad. She eased the pain by being so sweet and incredible ! From her amazing customer services skills and sweet and bubbly personality. I will absolutely be returning to her!! Do not let her go and give her a raise :) She is AMAZING! read more

We were very excited to pick up our new Mazda6 from Bob Baker Mazda of Carlsbad this weekend. We have been leasing cars from them for at least ten years and Fred Bandi always takes great care of us and makes the exchange seamless. We sometimes look at other cars like Lexus or Infinity but you just can't beat Mazda for the great value. Besides, they are a blast to drive. Zoom! read more

Bob Baker Mazda - Auto Repair Near Me - Carlsbad, California

Go see Tavo at Bob Baker Mazda!!! This is an overdue review I've been meaning to write since the weekend we bought our new Mazda. We had been car shopping all day, fatigued by pushy car salespeople trying to push us into cars we didn't love, and then we came across Tavo. He was an absolute pleasure to work with and had such a kind, gentle, but knowledgeable and confident demeanor. He knew everything we needed to know about the cars, showed us only what we wanted to see and didn't try to sell us on anything other than that. We so appreciated his approach- and more so, his kind demeanor. We would highly recommend you call and ask to meet with Tavo for your next car purchase. We love our new CX-5, thank you Tavo!! read more

For a simple timing belt/wp change on a miata you are looking at a time frame of a little over a full week and change. Price wise, for a dealership it's the most expensive I've ever paid. I have a record of a timing belt done same day turnaround for less than 700 at mazda Escondido. But than again this was a decade ago. Moving forward the bill is still 1000 more and it isn't really justifying the timeframe. Service wise, this department doesn't seem to care much about its patrons. Or maybe I just got a service advisor that lacks not only in communication but the ability to sympathize with the customers they are working with. For those of you out there. If you are adamant about choosing a dealership because you feel the manufacturer knows best. It's best to steer clear of this one. Their service department needs some training and I am certain many independent shops can far exceed your expectations using the same oem parts, prices as well. This ordeal and I'm still waiting on getting my vehicle back. Absolutely terrible experience. They should take notes from Hall Mazda in Virginia, or John Hine here locally Update: 16JUL21 16:26 Tom Marotto contacted me and wants to strong-arm me into removing a negative review. States that since I own a modified car, as many of these miatas are far from stock. The technician had to work around removing my radiator making the job more difficult. Tom Marotto also insists that if I do not remove this review, he will end up keeping my vehicle in their shop for an indefinite period of time. Pushing that there are lots of customers that have appointments, and people like my wife and myself that chose this dealership to tow their vehicle to after breaking down when the timing belt snapped are at the very bottom of their priority list. Tom Marotto gave me two options, remove the review and look forward to a discount and the opportunity at getting my vehicle back. Or two, leave it up, and not get my vehicle or a discount, or any prim treatment. As if we were getting well treated before. Tom blames the delay on parts not being stocked because the car is over 10 years old. However, if you ask any mazda enthusiasts they sold more miatas than any other vehicle. Tom Marotto I will edit the review as a third option. I'm not a fan of being pressured or bullied. That was unnecessary and unprofessional on your part. If this review is what drops your departments moral, are you sure, it's not from your bullish and standoffish approach? If it makes you feel better. I can give a higher star rating but the wording will remain. Perception is reality after all. read more

The service side is a absolute joke. Crooks. Charging 165$ to tell you what is wrong with your car. Then charging 90 for a simple oil change? I'm not sure if they try and scam everyone or just teenagers who take their cars in. Ridiculous. Will never recommend going dealership for services. They said his back two tires were in need of replacement. One had a bubble and was unsafe. Went straight to tire shop after leaving Mazda , didn't want to pay 600 for two tires, and the tire place said his tires had no bubbles and looked fine. Tell me Mazda isn't ripping people off. read more

Really disappointed with the service I was provided today. My car has 97,000 miles 3,000 from my warranted coverage at 100,000. I took my car in to get serviced for any warranty covered items I was told it was going to be 155 to hook the car up to a machine to diagnose any issues that can be fixed. Once I went to go pick up my car I was told they added windshield wiper fluid and also said I need to replace air filters. I could've found this information out at a Valvoline. I was told my warranty expired in January and that nothing would be covered at time of pick up. Had I known this information upfront I would've never brought my vehicle to a dealership to be serviced. We all know they charge an arm and a leg to fix anything. I only brought my vehicle here because it was near the end of warranty and I wanted anything covered to be fixed instead they charged me and did Absolutely nothing. Very disappointed with this Mazda dealership, even spoke with supervisor and he did nothing to better the situation. Won't be back! read more

I purchased a used car from these crooks less than two months ago. In addition to an EPC light that required me to take the car in two days after purchasing it, they were too dumb to even properly attach the license plate mount on the rear of the vehicle, costing me an additional $280 to fix. Then, the car had issues with its coolant light illuminating, which required two additional fixes, totaling well over $2000 total. The issue was the PCV allowed coolant to get into the oil in the vehicle, a problem that should not happen on a vehicle until it has over 150k miles on it. This car was purchased with less than 50k miles on it and has only been in my possession for not even two months. Needless to say, when I approached the dealership for any kind of assistance for the latter two issues, they damn near taunted me over not having a warranty and said there was nothing they could do the help. I highly recommend looking elsewhere for more honest dealers. No car is perfect or free from issues, but anyone with a shred of decency would see the situation for what it is and at least make an attempt to help. These guys should be ashamed of themselves and the business they run. Steer well clear of this dumpster fire. read more