So I work in the area and I've been dying to visit. I ordered and I sat outside to eat my ice cream. As I was eating my Icecream, a man takes out the trash and picks up the napkins that were scattered because it was a lil windy out. Then he hops in their Icecream truck, parks it in the back, and continues to talk to this other woman who was outside. He eventually walks right inside and starts serving Icecream. He served my Icecream and he dug his whole hand in the tub. I was concerned from the beginning which is why I was curious. I walked inside and I asked for the manager, the young lady pointed at the guy that served my Icecream. I explained to him what I saw he insisted he washed his hands and he pointed to the bathroom but I watched him the whole time. Sorry not sorry read more

Terry's terribly disappointing! No Friday night karaoke, rude servers and lack of ingredients add up to an awful experience. Skip it!!!

Dude is so rude can not make a shake to save his life. Will not go back and will make sure no one I know goes too. Shake was like warm milk it was so runny not drinkable!! Do not waste your money!!!!!! Or time read more

https://halloweenlove.com/images/posts/monster-house-4.jpg This is what the possible owner looks like read more

Very disappointed. I was expecting a nice, clean shop with delicious ice cream, but found a not-so-clean place with "fake" mango soft serve in bright orange and it tasted fake, too. Will not be going back. read more

Great ice cream but the employees yelled at some kids for my cleaning their table in front of me, a customer. The employee said "can you guys pick up your trash... thanks" in a very disrespectful tone. A nice boy came back to clean and said "I'm sorry that wasn't me it was my friends." The employee then retorted "wel we get paid to scoop ice cream not clean up your trash." I was just trying to get ice cream after work... not enter a teenage drama. read more

Service was great! Cute little blind girl was very friendly. Ice cream is Richardson's so what more can we say!

I've been coming here for a long long time with my family, the place is amazing. I think every time I go in there it keeps getting better and better. They have this amazing Warm Cookie Dough Topping and so many fresh topping. The 50's theme is also very comfortable and fun. They have been making these changes to the shop for years! They have some of the hardest working people you will find there. Last time I went these two girls were awesome so much personality and really knew what they were doing. If you go anywhere else for an Ice Cream the prices are basically the same. Anywhere you go prices are high nowadays people, dont even get me started on the movie theaters. ITS 2017 what do you expect. But if you are looking for a quality shop this is the place to be!! read more

This place is very highly priced and the employees were very rude. One of the employees tried charging me twice after I had boughten a smoothie. I will not be back.due to bad customer service. read more

Terrible service, girls on cell phones, old man (possible owner) yelling all the time, over priced, toppings look nasty and old, noisey as all hell to many TVs/kids yelling/games all to to loud, no gloves on employees, small scoops for big prices! Place needs to shut down! read more

Super super pricey! Was out of alot of things! Bathrooms where not clean! Topping look like they have been sitting for weeks and say and employee stick their hands in them and eat it! employees are beyond rude/lazy! On their phones and out back doing god knows what! Place is way to loud! Dirty dirty envirnoment! Parking is horrible! Will never go there again! Not worth it! The "famous cookie dough" was over cooked and not even that good! Also i notice a recent review about employees not wearing gloves and then handling money and then scooping again! Hell no! The women before me picked up a cale and the Owner make the cakes and they look horrible for the prices! Your better off going to the super market and making your own at home! Place needs to be shut down its not healthy! read more

Fun ice cream parlor, huge portions, and lots of flavors. It's summer - ignore the sticky tables!!

Wonderful ice cream, visiting Marblehead for a few days have been there twice now. First time had "small (2 scoop)cones" of Maine Black bear and my daughter had Bluebery Pie. Both delicious. They were enormous servings. Today had black raspberry and daughter had peach soft serve ordered the single scoop which was still fairly large. Again the ice cream was excellent. Service was great. Plan to return at least one more time before we leave. Want to try the coffee Oreo. read more

I have visited a couple times already. I love the ice cream! Especially the warm cookie dough! Very clean! Really great service! Very respectful young ladies working! read more

I walk in to order my usual order at Terry's and some girl with a tattoo right near her neck was extremely rude and when I told her my order she rolled her eyes at me. My credit card didn't immediately read and she hassled me for it not working and demanded another form of payment without typing in the card number. I asked her for a spoon to which she rolled her eyes yet again. I thanked her and she completely ignored me. Overall disappointing experience. read more

Awesome! Friendly service, great flavors - best ice cream shop on the north shore! I am so glad that I live close o Terrys!!!!!!! Everyone go to Terrys Old Fashion Ice Cream Shoppe!!! read more

It smelt like pure disinfectant/cleaning spray. The cones were messy from the initial handoff. The service was neither here nor there. But the ice cream was okay. Nothing to write home about, pretty standard, but I guess it gets the job done. read more

The girl that was working there was very rude. Every request she rolled her eyes and acted angry and annoyed. The razzle was $8

Nice ice cream shop feel. There are a lot of selections of flavors and the portion size is really good. You can get hard or soft serve ice cream, Italian ice, or frozen yogurt. Really yummy read more

the man working was RUDE and didn't think to mention they weren't accepting cards until after our order was made. his attitude gave me the impression that he didn't want to be there, which left me not wanting to be there. didn't even want to eat my ice cream there, ate in the car cause of the poor customer service... TERRIBLE read more

Had a great time at Terry's owner was very friendly and ice cream was delicious we will be back for sure.

Ice cream is amazing however it is extremely overpriced. The two girls working there were very rude. One looked rather trashy with tattoos and a plastic choker. The girls were taking about their private lives very loudly behind the counter. I stood in front of the cooler (no line) for three minutes before either of the gossiping girls paid any attention to me. When I got served my ice cream the cup was practically thrown at me. Very unimpressed with the service. I enjoyed when the owner was there, I can't believe he hired two dimwits. read more

I personally love Terry's Ice Cream!!! I go there almost every day! I was sitting at the table by the window that night "Krissy B" went in. The line just died down and the girls were just taking a little break. "Krissy B" and her husband came in, they were looking at the flavors. Her husband placed his order, to the girl with the tattoo. She immediately got it for him, "Krissy B" went over to the other girl and was so demanding. She got really aggravated when the other girl was helping a different family, said she lost her appetite stormed out while her husband awkwardly paid for his ice cream. He was very polite and left. It's wrong to judge anyone based on how they look, they are just teens working a costumer service job. It doesn't look too easy. I hope Orange Leaf enjoyed your snippy attitude, Terry's will miss you. read more

"Krissy B" sounds like one of those self-centered customers. She needs to take a deep breath. So what if someone went ahead, not the end of the world. And that "tattoo girl" has served me many times with a great big smile. Next time KB, get the Brickle Pie and take it home. read more

I was there in farthers day after having a nice day only to be served by a very rude girl wearing glasses it is the second time we have been served by her she should not be serving customers she was rolling her eyes tossing our ice cream at us talking under her breath and to her coworker about us and the first time was the same and was more conserved with her friend who was behind us in line and was rushing us something should be done about this before u loose more customers read more

Ice cream was delicious, you must try the cookie dough topping which is served warm and melty, amazing!!

The ice cream was so delicious esp maple walnut and almond coffee fudge! The service was good. A great stop after a fun beach day

very overpriced i paid $ 4.41 for a kiddie size no topping !!! stay away from here.

Terry's serves delicious richardsons ice cream, at a real good price and usually stacks em high. Get some cookie dough on it and you got yourself a real treat. The only way I can imagine you'd see a bad review for this place is if somebody encountered a line or they are unreasonable enough to think that some high school kids are going to roll out the red carpet for somebody looking to get ice cream. read more

Great ice cream! So nice! Friend dropped her ice cream on the floor and they gave her a new one for free. Great service! Definitely coming back. read more

I have seen Terry's Ice Cream Truck around town. Had the brilliant Idea to see if they would come to my Kids birthday Party. Called up 3 weeks ahead to see if it could be done. Of course it could be the girl said. I told her that I wanted them to come at 545 on a certain Saturday. She said they would need to know the amount of people that were gonna be there. I asked if I could call a few days before with the final count. No Problem at all she said. Called the Monday before to finalize everything. Yup all set for 545 for 25 kids 20 adults. This was a total surprise for my kids, we did not get cake or dessert for the party as we did not need to as Terry's was coming. So at 545 we all walk to the front of the house to see the surprise coming down the road, but wait there is nothing coming down the road. We wait 10 minutes and all the 4-5 year olds start looking at me like I have 10 heads. I call up Terry's to see if there was an issue. Girl says she will try and get a hold of the owner, and she will call me back. Another 10 Minutes goes by no phone call back. I call back and a different girl answers and says they double booked the truck and they are out of town and will not be coming. You can imagine the look on my two boys faces once they learned that we had no cake or anything for their birthdays. Please be forewarned when asking the truck to come to your event... read more

I love the old school theme of Terrys.But lets be honest their product is only good because its Richardsons. but if I could id rather just go there for it. Terry's service is horrible their was one person there who is no longer there who made it enjoyable. I honestly don't blame him why he left seeing how they get treated. Also the place can be very gross at times and that's probably because the owner Carlos is so cheap. The prices are way high too which is a joke. giving this place 3 stars is generous. read more

If I could give negative stars, I would. Let's see... walked in to find the girl with the neck tattoo eating ice cream while taking orders--no hand washing whatsoever when she was done eating before serving the next customer either. She and her co-worker were both rude, her co-worker especially, who refused to serve me and skipped right to the next person in line even though I had come in before there was any line and the person behind me gently reminded her I was next. She insisted I should get out of line and go over to the other girl. Just rude, rude, rude. They need to take a lesson or two in customer service from Richardson's Dairy (whose ice cream they serve) who are always slammed with customers and still provide amazing customer service with a smile. I was so disgusted by this treatment that I walked out without ordering anything and will not return. Took my money (and my future business) down the street to Orange Leaf instead. read more