Formal Complaint and Request for Investigation Regarding Assessment Conduct and Accuracy I am submitting this formal complaint regarding the conduct of Armando Salazar, who conducted my assessment. I believe the manner in which I was treated and the way information was documented during my assessment warrant a serious and thorough investigation. Throughout the assessment, Mr. Salazar's conduct made me feel uncomfortable, embarrassed, and disrespected. After I answered several questions, he laughed and mocked me. I found this behavior highly inappropriate and unprofessional, particularly in the context of an assessment where I should have been treated with dignity, impartiality, and respect. I am also extremely concerned about the accuracy and integrity of the information recorded during my assessment. While the assessment was taking place, I observed Mr. Salazar entering responses into his computer that did not accurately reflect the answers I had provided. To the best of my knowledge, certain answers were recorded incorrectly and did not represent what I actually stated. This concern is extremely serious because inaccurate or misleading information in an official assessment record could potentially affect decisions made about me and may have significant consequences. I expect any assessment conducted on my behalf to accurately document my responses and to be completed honestly, objectively, and professionally. I am therefore requesting a formal investigation into this matter. Specifically, I request that: My complete assessment and all information documented by Mr. Salazar be reviewed for accuracy. Any available notes, records, recordings, or other documentation associated with my assessment be preserved and reviewed. The answers recorded in my assessment be compared with the answers I actually provided. Any inaccurate information identified in my assessment record be corrected promptly. My complaint be formally documented and reviewed by an appropriate supervisor or independent party. I be provided with a written response explaining the outcome of the investigation and any corrective action taken. I want to make clear that my concern is not simply about Mr. Salazar's demeanor. I am raising a serious concern regarding both the way I was treated and the accuracy of information entered into what I understand to be an official assessment record. I respectfully request that this complaint be treated seriously and that no adverse decisions concerning me be based on information that is inaccurate, incomplete, or does not reflect my actual responses. I am asking for transparency, accountability, and an accurate record of what occurred during my assessment. I look forward to receiving confirmation that this complaint has been received and information regarding the steps that will be taken to investigate and resolve these concerns. Robert montuy read more

A "counselor" I had years back here was not trauma informed and led to re-traumatization. Still struggling with the effects today. Also, scheduling and communication in general was asinine, and not to my surprise, it seems this is still an issue based on the reviews. read more

If your looking for medication. you will wait forever. we waited 35 days and finally gave up. had to go to urgent care. and than get a new Doctor. Nobody knows anything. except how to pass the buck to next person and this just goes in a circle with no help. read more

This place is horrible and has staff and doctors who most certainly don't know how to treat there patients and clients. Today I took my brother for his appointment and my brother is and well now will not be certainly a new patient their anymore because my brother and I experienced racism and very much a lot of rudeness from the so call male psychiatric doctor that is supposably trained and is professionals. Well that is totally a completely total lie so if you are looking for a new psychiatrist doctor to visit I truly recommend to not even go there or take any of your family there because Terros Health has a lot of work to do and they are not there yet and need to learn how to respect and accept all their patients and especially their new patients no matter what color of skin or ethnicity they are from so Terros Health make sure to improve and do better and make sure to know what staff you are hiring to work at your company for future references. read more

Terros Health is so completely disconnected from anything that could be described as health care. Every aspect of my first appointment was wrong. I called, booked an appointment at their Oak St office. Arrived early to be told that the doctor was not in the office that week. The clinic was not clean and it was kind of dumpy looking. With no other information I was told to sit down while they scrambled to find another doctor. Ten minutes later I was called back to the desk to be told I could wait in the lobby in case someone doesn't show up for their appointment. I declined, thoroughly disgusted. When I requested a call from a manager I was given the run around and offered another appointment at a different clinic. Finally transferred to a manager and she was pretty bland and apathetic. I could tell she was not super interested in the issue. With so many options for clinicians in the valley, avoiding the Terros network of offices should be easy. These clinics don't seem to care about patients or their scheduled appointments. My advice is don't waste your time read more

We got in fast and dr Molly Ann was great. She was thorough and personable and took a lot of time with my dad.

I have gone here for a while and they have slowly stopped caring for the people. They have never been on time for any of their appointments, have neglected my needs in getting medication. Specifically had a horrible psychiatrist Kevlin Robinson who has made everything so much harder on me for no apparent reason. I'm extremely disappointed with being abandoned by a business that use to help my needs. read more

This is by far the worst establishment I have EVER dealt with. There needs to be a staff overhaul immediately, It's disgusting how unprofessional and incompetent the office staff & medical providers are. read more

If I could give this Terros and the employees and the supervisor zero stars, I went in in December see Danielle. She recommended me to get blood work done and that I would not be charged for the bloodwork since I'm on access. I expressed to her that I was a single mom that didn't didn't have the money to pay for that she told me over and over again that I would not have to pay. The end of December came and I got my bill for $300 for the bloodwork. I emailed her. She never got back to me. She also never got back to me with my results. I went into the location and talked to Clara said that she would resolve my problem. It's now March and they still have not resolved my problem I have talked to Clara and the supervisor Kathy Numerous times I have left emails and voicemails and no one has got back to me and I'm still getting billed. would not recommend this place at all Definitely not trustworthy when someone says you don't have to pay for something than at the end you do. read more

This place has helped me a lot the workers are nice and they have started to make the place look better.

My star rating is actually 0 not 1. I have been having dreadful panic attacks due to events that are occurring in my life and requested anxiety medication to be prescribed for 1 or 2 days ( 1/2 a pill, 1 pill, maybe 2) I have lost 16lbs in 3 days, slept 7 hours in 4 days and have been unable to function due to having reoccurring panic attacks which this has only happened 2 times in my life. I was informed to take the medications I have as if I wasn't already taking them as prescribed?? I was given allergy medicine for my general anxiety when first starting service which did nothing after 9 days of taking it I stopped, Clonadine makes me really dizzy and sick so I cannot take it. Gabapentin helps with some nerve pain. I take everything as prescribed for weeks I force myself by the will of determination to go outside and walk 5 times a day, I do therapy, my self talk is very positive, Ive beek keeping away from negative situations, My entire family has abandoned me in 1 weeks time with no way to contact anyone and I have no money no car no job, no resources and I am not able to calm down or think rationally. The woman I spoke with over telemed told me to don't worry or think about what's happening, take the medication you have. I informed her of all the above things I do to try and avoid this feeling. I informed her the I don't have insurance so I can't go to the hospital (they won't prescribe anyway) Urgent care does not prescribe benzodiazepams, and my primary doctor won't fill a emergency prescription because she told me to go to Terros now for that. The woman I was speaking with showed absolutely zero passion or empathy for the situation I'm in and was being so unprofessional in her facial expressions and attitude was very rude. I am seeking serious help for Quality of life so that I am function and take care of things In life that are sitting there waiting for me but I cannot complete the most minimal task due to the Panic making me have headaches, ,tremors, nauseous, racing thoughts, aggitated, j just every symptom of a full panic attack and She tells me to think different!!! And she just says "nope, no, you have to figure it out, FIGURE WHAT OUT that's why I'm here trying to have a serious professional conversation with you and she was just so offputting and rude that I had to disconnect because she made things worse for me. If a patient is abiding by all the terms of the interactions with Terros members an medications and groups but needs more help who do they go to? The one person I count on is the person I can speak with about my problems, which Is why I go here. And Her job is to tell me YOUR QUALITY OF LIFE DOES NOT MATTER go to your 3 hours group in an hour. I wish I was able to use words that expressed how I feel more than this but the fact is, there are people that go to work just to get a paycheck. I "I DONT MATTER" - Female Telemed wannabee tells me that. I pray she goes home to her family and has a wonderful dinner and is able to spend quality time with them while I'm somewhere else that doesn't matter to her Suffering. THANK YOU FOR THE HELP! read more

Worst fucking people EVER whoever tf hired these bitches to work here are dumb!!!! First of all I recently found out I'm pregnant I needed to contact my docotr make sure I can take the medications I have while pregnant they said let me transfer you they pick the phone back up say actually will give you a call back! The whole day goes by 5 min before closing another lady calls back and doesn't even know what I called prior too so I have been waisting weeks trying to figuvure out if I can even take my Meds so fuck this place they can suck my dick fuck you read more

shitty and impatient workers. they're no help. to be quite honest they made me worse...

Called trying to schedule an appointment for the Stapley Drive office. Was transferred to the MOST RUDE and ignorant receptionist that I have ever encountered! WOW! Do NOT waste your time even callling this location! I heard her set the phone receiver DOWN on the desk while she carried on with other things! When I asked if she was still there, on the line, she snickered! I'd give this a ZERO STAR RATING if they would allow it! Even ANIMALS are treated BETTER at the Vet Clinics that I have been to!! Save yourself the aggravation, go somewhere ELSE! read more

For the most part, the staff is quite dedicated. I recommend you ask for Eve Knadjan to be your counselor. I have seen a few therapists in my life. I put Eve in the top 5 counselors out there. On the other side of the spectrum, there is a therapist named Alice Barton. I would put Alice in the bottom 5 of all the therapists I have encountered. Quite unprofessional. I would not recommend. read more

Other than the rude young lady with black glasses at the front office, the staff here is very nice. The lobby experience at the Mesa office is much more decent than at the Phx offices where the clients are quite nuts. read more

Travis Brault is dangerous, or at least his staff is. I am on Trintellix which was prescribed by Travis Brault 2 weeks ago. At 9:40am I called his office at Terros to express I was feeling terrible like my heart was beating out of my chest. The only thing that has recently changed in my routine is the Trintellix. I left a message and did not hear back until 7pm, which I can still sort of understand since I am not ignorant to the fact that Healthcare is a busy industry. The rep who called me told me I don't have an appointment again until the 23d (which I was aware of) and that they are booked until then so I would have to call back in the morning to get on their wait list. I asked if the Travis had said to discontinue Trintellix, to which the rep said Travis said nothing and that he is gone because it is 7pm (I was also aware he had probably left by that point because I don't live under a rock).  I asked if Travis could give me a call tomorrow so we could discuss getting off the Trintellix, to which the rep said "no, he will be talking to the people who have scheduled appointments." I then told the rep I no longer wanted his services and that it was weird that Travis couldn't take 2 min to call his patient in distress because of a medication he prescribed. The fact that this office expects me to wait until the 23d, or until someone else cancels to get off a medication they prescribed which is making me ill is ludacris, and I hope people veer away from Travis Brault and Terros Medical services since patient welfare does not seem to be a priority to Travis and his staff. read more

I love this place! They have changed my life and it is a very clean and beautiful facility

The place was very clean, even in the bathrooms which I am pretty picky about. The staff was very nice , from the people who helped you check in to the doctors. They seem to care about you and want to help and understand your issues. I will write another review once we have gone more. For now it seems to be a great place to go to. read more