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    Terra Spa

    3.0 (2 reviews)

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    SpaTerre at Ocean Key

    SpaTerre at Ocean Key

    3.8
    (20 reviews)
    0.3 mi

    Had a couples massage here today for our 30th anniversary. Worst spa and worst deep tissue massage…read moreI've ever had, felt like a Swedish massage, not even a good Swedish massage. No amenities, not worth the price, complete waste of 80 minutes

    I booked a couples massage at SpaTerre for 9 AM on Monday, April 28th, as part of my 30th birthday…read morecelebration. Unfortunately, the night before, I experienced a sudden allergic reaction, likely due to something I ate at dinner. My face swelled up, and I developed severe eye irritation and drainage. Despite hoping the reaction would subside with medication, I woke up feeling worse and knew I wasn't in any condition to receive -- or enjoy -- a $375 massage. I was aware of SpaTerre's 24-hour cancellation policy and had a friend contact them by both phone and email as soon as it was clear I wouldn't be able to attend. The staff accepted the cancellation but informed us that a refund would not be possible due to the policy. Later, I followed up directly and explained the situation to the manager. I hoped for a spa credit or more flexibility, especially given the medical nature of the cancellation and the fact that I visit Key West regularly. Unfortunately, I was told the most they could offer was a discount on a future service. While I understand the need for cancellation policies, I was disappointed by the lack of flexibility or empathy in this situation. Emergencies happen, and I had hoped for a more compassionate response. For that reason, I'm hesitant to rebook with SpaTerre, even at a discounted rate.

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    Menu
    SpaTerre at Ocean Key
    SpaTerre at Ocean Key

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    Healing Source Massage Therapy

    Healing Source Massage Therapy

    4.7
    (116 reviews)
    0.6 mi
    $$

    Fabulous massage by Mark! Hit the right spots. Really paid attention to the spots I said were…read moresore. Not a cookie cutter massage like some other places. Great hands. If this place was near my house, would return often.

    I don't have high expectations for most Asian massage places. I have had multiple neck surgeries…read moreand they help me keep a small range of motion. I prefer women therapists, I reached out before my massage and asked if Mimi was working, they said no, and asked if another girl would be ok. I said yes and walked over. I told the man who greeted me that I had just texted and he said ok. I didn't even realize the room at the front was a massage room. I thought it was a coat closet. When he opened it, it was so small the table was kitty corner. I'm like whatever and got undressed and under the sheet. Then a few minutes later a man came in, I assumed the girl was finishing up and would take over, but nope he stayed the whole time. The reason I prefer women is because they don't feel they have to prove anything and will massage you and not try to break you. Every time he moved around the table it pushed my neck down and my chin was hitting the hard edge of the table. Elbows on my spine, just digging in uncomfortably hard. When the massage ended I left very sore, and will probably need another massage in a few days to recover.

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    After 10 massages you get an hour for free! Great deal locals!
    After 10 massages you get an hour for free! Great deal locals!
    Very grateful!
    Very grateful!
    Very comfortable environment, and the couple therapists are very professional. Great place to go to if you are feeling neck or back pain.

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    Very comfortable environment, and the couple therapists are very professional. Great place to go to if you are feeling neck or back pain.
    SPA at the Pier House Resort

    SPA at the Pier House Resort

    3.9
    (16 reviews)
    0.2 mi
    $$$

    We were there for our 25th anniversary and got a couples massage. The massage therapists were…read morefantastic. The facility itself is just okay. We weren't really given a lot of direction - just sort of pointed to the changing room and weren't told what to do once in there. I had to come back out and ask what I was supposed to do - like how to lock up my belongings. I came back the next day for what they call an express gel mani and pedi. At first, in their lighting it looked decent. Welp, I got out in the sunlight and my nails were a hot mess. As it turns out, the Nail Tech I had was very new. So new that I was her second customer EVER. That explained a lot. So, I called and asked if I could have them redone - they wanted me to come back and see the same tech. I thought about it and declined and they refunded me half.... Well, that night my nails started to chip - and - I had paid nearly (with tip) $200 for this...not even close to what I usually pay but I wanted to treat myself to an experience...well, I got one, but not the one I wanted. So, the next day - more chipping, I called back and requested a full refund. They reluctantly gave it to me with a bit of push-back. Sigh. Not the type of service I would expect from a Spa. Next time, I know better - go to my own salon at home prior to a vacation.

    The positive and the negative of the pier house spa…read more The negative Me and my wife booked a room to stay at the spa side of the resort. The first room we checked in to had a vent problem with the AC and the bathroom looked nothing like the pictures when we booked. So we let management know we were unhappy especially for the price we payed. Management was helpful and happy to change out our room. The second room was what we paid room 210 on the spa side. BUT was not clean to our standards TV in the bathroom did not work. Tv remote controls were dirty The ceiling fans had so much dust you could see they have not been cleaned in months. When we pulled our blankets back on the bed are sheets had little yellow stains on them wonder what that was. The positive Great location you're right off the main Street and right around the corner from one of the best sunsets in the world. Great little private beach in the back of the resort Food was great at the bar by the beach staff was all very friendly.

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    SPA at the Pier House Resort
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    Photo1
    SPA at the Pier House Resort

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    Terra Spa - spas - Updated June 2026

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