I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!! My horrible experience started the moment I called to book the appointment! I had called numerous times throughout the day, as well as on a couple of different days, and nobody ever answers the phone! When I finally got through, the woman who answered, was the owner, Kamila. I had informed her that I wanted to book a Signature Facial with a gift card I had received for my birthday a few years ago. She asked me a million questions about it...was it paper or plastic, did it say Terra Spa, or Armando Cassano on it, did it have a scanner or swipe on it, did it have a barcode number on it, etc. I thought it was strange, but later found out she had taken over the Terra Spa from Armando Cassano sometime in the last few years, after I had received my gift card. She was very eager to then ask me for the barcode number so she could go next door to Armando Cassano's to find out the value on the card. She then booked my appointment for the next day, as I requested. She called me the morning of my appointment and told me that Armando Cassano had gotten a new computer system since receiving my gift card, and that they were unable to scan it, but to still come in for my appointment. When I arrived later that day, the esthetician took me into the room, where I would change and receive my facial. As I started to take off my coat and shoes, she came back into the room and asked me to go next door to the salon to see if they could look up my gift card, per request of Kamila. Feeling extremely uncomfortable, I did. The receptionist at AC, said what Kamila already knew, they could not scan the gift card due to their new computer systems. It was very embarrassing. At that point, the hairstylists who worked there, as well as the receptionist, were trying to figure it out. After about 15 minutes of this nonsense, I went back over to Terra Spa, where now, Kamila was sitting at the desk. She was trying not to honor my gift card because she knew it was purchased before she took over the business. However, AC Salon informed me, that when she took over the business, it is in her bill of sale, that she is to honor any and all gift cards purchased prior to the sale of the business that say Terra Spa on them! After informing her of that, and going back and forth arguing with her about it, she told me the best that she could do was give me a "complimentary" MINI facial!!! I told her she was a horrible business woman, and that she was not doing me a favor with a "complimentary" mini facial, seeing that someone already paid for a signature facial, and that it's not my problem that they couldn't scan the card, gift cards do NOT expire!!! She was rude, unaccomodating, and made me feel like I did something wrong by trying to use my gift card. I was never so uncomfortable. She really is a horrible business woman. This never should've happened. She should have honored my gift card right from the start, and she should've taken it up with AC Salon without my knowing, if she felt the need to do so. That is NOT how you do business!!! I will never step one foot in there again, nor would I ever recommend this place to anyone!!! read more
