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    Terra Firma Properties

    1.0 (1 review)
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    Services - Terra Firma Properties

    Property management

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    2 years ago

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    CityPlace Realty & Property Management

    CityPlace Realty & Property Management

    (16 reviews)

    Bates Hendricks

    Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

    Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

    T & H Realty Services - Floors caked in years of dirt.

    T & H Realty Services

    (89 reviews)

    SoBro

    I rely heavily on people's reviews of businesses before I decide to give them my business. I…read morewanted to write this review on T&H Realty Services because they are deserving of the recognition. I am an out-of-state investor (I live in CA) but own property in Greenwood, IN that is managed by T&H. When my business partner and I purchased this property it was managed by a different PM who we stayed with upon acquisition. After about a year of terrible service, we decided to change PM companies. We landed with T&H. At the time of this review, we've been working with T&H approx 1.5 years. I typically handle more of the repair/maintenance issues with the property and my business partner usually handles more of the admin side of things. With a construction background, I stay connected to what R&M are being done at my properties. With that said, I've dealt with and have worked a lot with Tanya Carmen, one of T&H's PM's. Tanya is responsible for the move-out and on-boarding inspections and reports and I must say, she does an incredible job. She is very thorough and has great attention to detail. When my business partner and I purchased this property, unfortunately it wasn't very 'turn key' which has made Tanya's job much more involved getting things up to their standards. Tanya is very easy to work with, has prompt communication and just an overall great person! If you are looking for a professional PM company that cares about your property and their tenants, T&H is a sound choice. James

    Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

    Barron Property Services

    Barron Property Services

    (7 reviews)

    I'd give them a 0 star review if I could. I rented from them in 2018 and eventually got evicted. I…read morewas pregnant and my partner was the one who paid all the bills. We have a DV issue and had just given birth. 3 months into it I asked if I could pay back the rent and other things that were needed to pay and if I could stay in the house because the other 2 people had left and didn't pay the bills. They said no. Moving forward I paid them in full over 3000 on my own. This week I received a notice that they were going to sue me for not paying them. Mind you 2018 and 2026 8 years have passed. I called and Angela answered my phone call. She was extremely unprofessional. She talked down to me and her tone was not one of a happy customer service voice. I have all the receipts and even a video I took of me paying them showing the full amount. In 2018 they sent over people to look at my house while I was living in it and I had just gotten out of the shower and I had grown adults looking into the windows. Their maintenance men never knocked they always came in without announcing themselves. DJ was also the first point of contact. Truly do not rent from them. They will scam you or attempt to scam you! In 2018 Angela was rude and yelled at me over the phone. In 2026 Angela still has no customer service skills still angry, still yelling, still scamming!

    Not the first time I've experienced it, but things were great to start with BPS. They were…read moreresponsive and very detail oriented. I had a property needing rehab and they provided me an estimate for repair with over 200 line items and over 300 pictures. I am a detail oriented guy, so I was thrilled, and even a bit overwhelmed. Things were all down hill from there. I never once received that level of service again. Waited days to get answers to questions. Their construction process does not have hardly any level of communication between the guys doing the repairs and the guys doing the management, which made it difficult to know where they were at with the rehab because all they could tell me was "My Superintendent told me we are still on schedule". I started to get a little contentious because of the lack of availability of information and the inability or refusal to meet my requests. Once the property was supposedly complete I requested pictures showing the completed scope of work and they refused. They took over 300 pictures of the property to show me the scope of work that needed to be complete and they refused to take more than 50 pictures to prove to me they had completed the work. They just expected me to trust that it was done, which is hard to do when using a Contractor the first time. It's especially difficult to trust when the owner of the company tells you his crews write down their punch list on a piece of scrap drywall, or a piece of paper that gets taped to the wall, etc. and that nobody not on the Construction crew even sees the punch list. How can those crews have any accountability if the people in charge of them dont see the quality of their work? I had an inspection done to confirm completion and found several things still incomplete. They had that work done the next day and sent me pictures showing the completed work and tried to say that the work had already been complete. I also had plumbing issues from damage done by pipes freezing, they repaired half of the problem, and half of those repairs appeared to be incomplete when I had the next Contractor finished the plumbing work. Moral of the story is, if you're comfortable completely trusting a PM/Contractor who you've never met face to face and never had work for you previously (to establish rapport) run your job/property with minimal feedback on the status or results of the work being done, and with little accountability in their construction practices, then Barron Property Services is for you. If you would like accountability, look elsewhere.

    Terra Firma Properties - propertymgmt - Updated May 2026

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