This is a warning about our experience with Terminix and their representative, Justin. We reached out for help with an ant problem, nothing more. Instead, Justin came to our home and persuaded my wife to sign a $1,200 termite treatment agreement using alarming and inaccurate statements like "ants eat termites" and encouraging her to "Google it." This misinformation led to us being sold a service we didn't ask for or need.
Let me be crystal clear: We do not have termites. We never called about termites. We only wanted ant control.
After my wife signed the agreement (thinking the $325 payment was a termite down payment), I called Justin the same day to cancel. I pointed out the inaccuracies and told him we had no interest in termite treatment. He agreed it would be canceled and said we'd only be charged $57/month for ant service. We thought the issue was resolved.
Then the next day, we saw a $325 charge on our credit card. When I called Terminix, I was told it was for the ant service--not termites. That was never explained to us. The pricing was unclear, and this added confusion felt deliberate.
When I spoke with customer service, the response was simply: "Your wife signed it, sir." There was no concern about the rep's conduct, no apology, and no resolution offered.
The technician who came out confirmed we did not have termites and said the termite recommendation didn't make sense. Still, no one at Terminix followed up or took responsibility.
We've been customers for years and have spent thousands on rodent and nesting services at this same location. This is how we were treated?
We are asking for the following:
A full refund of the $325 charge, which we believe was applied under misrepresented circumstances (a $114 charge was also made but seems to have been reversed).
Written confirmation that all contracts are canceled.
Proof that the only active agreement is the $57/month ant plan and that no additional charges will occur.
If this is not resolved within 48 hours, we'll be:
Filing formal complaints with the MA Attorney General, BBB, and Consumer Protection.
Sharing this experience publicly across Google, Yelp, Facebook, and other consumer platforms.
Disputing the $439 total as an unauthorized charge with our credit card company.
This experience was disappointing and has damaged our trust in this company. We're sharing this not just for ourselves, but to make others aware so they don't end up in a similar situation.
We're willing to continue at the original $57/month rate if the refund is issued and expectations are clarified. Otherwise, we've canceled all services and are prepared to take further action if necessary. read more
