Great prompt service. Takes care of our ants in one application when needed in bad insect years.read more

They've always done a great job at reasonable price. Friendly and courteous and have been here…read morequickly when needed.

Steven came out to my home and did a poor job, I still have mice after he had come out twice and…read morethe second time he came he sat in the car for over 2 hours before telling me my house was resealed. On top of that the work he DID do looks terrible

The mice pros were amazing. We had mice running around at night in our walls. They came out and…read moresealed up the whole house to keep them out. Can't thank them enough for helping us get a good night's sleep! Highly recommended!

They seem to be out of business. Their 779 number doesn't go through, and the secondary number is…read morea voicemail that is not responded to. Don't bother. They came out to our home in July 2018 for a vole infestation at our newly-purchased home, but didn't really do anything but confirm what was causing the damage and suggested we wait until after winter to do anything, because "it's an expensive hassle", and maybe they'd freeze to death. Thankfully, they did, but it took 2 years to repair the damage, and we paid a $250 consultation fee for nothing. Tim was recommended to us by someone who'd had great results from him in the past, but maybe he was getting burned-out by the time we called. I was optimistic enough to try calling again in 2026 for a groundhog removal, and that's when I ran into the issue of no calls being returned and the non-working secondary number.

I left a message for someone to call me back about raccoon removal, ad said they were in Roscoe,…read moreIl. I received 2 calls, one said they have no one available. 2nd call was in San Diego, who connected me with someone who said it appears I dialed the wrong number?

Highly recommend! Prompt, friendly service at a fair price. We had our soffit treated for bees…read moreand the treatment came with a 1 year warranty. Very pleased and would use them again.

Had a semi emergency issue with some bees that decided the foundation of my house was a fine place…read moreto set up. I called/messaged several other local pest control companies and no one else bothered to call me back let alone come out to look. In the few days it took for me to call around the bees went from a few to a lot and the hole they were flying into almost tripled in size too. From phone call to the time I was handing Bob my check was less than 3 hours. He took care of the bees, offered me some advice on other pests (ants and spiders) and told me to follow up with him in a few days if I still noticed any activity. Happy to say I did NOT have to call him back. He was extremely knowledgeable and an all around nice guy. Will definitely be keeping his number handy for any other issues that may arrise around the house.

chase from franklin grove,exterminated all my bugs for me last week…read more been having pcc come almost a year now. whoever comes,all these guys are great! very courteous, they talk to you, and they are very efficient! very friendly staff! thank you! josi from franklin grove! another pleased customer!

Never once had a service go right or had them do what they said they were gonna do. I had to keep…read morehaving to call them and make them come back to do the job that they said they would get done the first place, but they didn't because they cut corners to try to save chemical to try to maximize profits. This guy Connor that works for them has a horrible attitude. Extremely rude. Doesn't do the job he's told to do be careful not to get locked into their stupid subscription thing or you have to pay to get out or have extremely bad service enough times to where they let you go without charge. Huge headache, all around call aptive or Orkin.

Didn't do good job 1st round -still had insects. They came back 2nd time and charged again…read more Just done. I don't even want to call office because the girl is just so condescending

1st treatment did not work and then they started automatically withdrawing funds from checking…read morewhich i did not sign up for them to do! i have lost $129 and still have bug problems!

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!

Paid $211 for orkin to come inspect my house after we had found a mouse. Just found these holes in…read moremy garage. Not sure how they didn't see this during the inspection. For that price I felt as if they should find entry points that size.

they don't even deserve one star I just wanted to reschedule my service day and the guy thought I…read morewas cancelling and started talking to me very rude and told me not to call them again for any services n the future I'm like what?? I just needed another day but since your being rude yes go ahead and cancel the service I wouldn't dare give money to a company that would talk to their customers in such a way because u assumed I wanted to cancel the guy was a real jerk and not to mention they don't do any extravagant work to your home to keep pest out anyway the guy they sent out the first time had on filthy clothes at 8 in the morning he u would've thought he bought bugs with him just gross so I would not recommend them at all go somewhere where they actuality are not rude and value their customers orkin in Rockford Illinois has nasty customer service and not worth the money

Loved this company! Such lovely phone edicate and and catching and relocation professionaly done!…read moreTo top it off they then animal proofed for us....huge bonus, especilly when they work w insurance! Great family owned company!! Andi

MAJOR DISAPPOINTMENT with Animal Encounters. We called this company to help us capture a raccoon…read more This Tom individual set a trap above our garage roof. It was set up very poorly and unprofessional, and we later found out he was in violation with the way the trap was set up. There was nothing to protect our roof shingles from the animal if the animal was ever caught, which in our case, the animal was NEVER caught. He placed a can of cat food inside the trap and then he returned without our knowledge and placed another can of cat food and left the old can of cat food inside the trap that stood inside the trap for over two weeks, so you can only imagine the insect maggots that accumulated. He never returned our phone calls. He took our money and we never heard from the guy. ***** WE DO NOT RECOMMEND THIS COMPANY. ******

They cleaned out about 30 wasps nests that were in our plumbing vents and dryer vents. Thanks for…read morethe grate work. From Property Management Specialists.

From the owner: Multi-Family Housing (Government housing)…read more(Apartment Complexes) Home Defender Program - quarterly - monthly services Single Treatment Program - guarantee 60 days Green Zone Program - Intergrated Pest Management is employed - Use of natural botanicals - essential oils and insect growth regulators Honey Bee Rescue - Saving the honey bee is of utmost importance to us at Sutherland Pest Control. We are beekeepers!! General Insects Covered include - Ants - Bed Bugs - Beetles - Centipedes - Earwigs Fleas - Hornets - Ticks - Wasps Every environment and insect issue is unique and requires a specific intervention