We have had pest service with several "local" companies. We have been disappointed in how they nickel and dime you. We finally have moved all of our business to Terminix. They are great to work with and go above and beyond what is required. read more

They are the absolute worst in Nashville.DO NOT CALL THEM!!! They lie about services completed and they will tell you have gophers when everyone says they are moles! I was told by Marty that they acknowledge there are no gophers in our yard and for over month they still don't show up to deal with the moles. Marty said he would call back and never follows through. They took our money and refuse to step up. The corporate office is also worthless, they defer to the branch and do nothing to help. Don't waste your money and time working with this worthless organization! read more

DO NOT USE!! We've had almost our entire landscaping die due to Pest spray. Have tried over 6 times to call Customer Service number to file complaint, cancel service and get refunded only to be hung up on over 5 times. The fact that they won't respond and continually disconnect calls is enough for me to never use one of their companies again! After 2 days of trying to connect a call, I've had one Customer Service agent tell me it was all taken care of, a formal complaint would be filed to the local office and all early termination fees would be exempted. Then the following day woke to my credit card being charged an exuberant amount. And have started the whole phone calls with Customer Service again only to be told that the local office would have to discuss the charge amount with me and have been promised a call from the local manager within 48hrs.....it's been 96 hrs and no call yet! I implore you to not use Terminix!! Many local small businesses would love your business, not Terminix! read more

There seems to be a divide between corporate and smaller branches like these. Go with "Orkin" more professional, thorough and will get the job done the first time. Orkin is CHEAPER, more professional and they honor their word. Save yourself time and headaches trying to get your money back read more

Terminix - They tried to tell me they can give only 50% of my money back after long wait times and a headache on the phone (not what policy says) - Pest Control Near Me - Columbia, Tennessee

DO NOT EVER USE THIS SERVICE BRANCH! NEGATIVE 10 STARS. DO NOT RECOMMEND. Terminix should stick with insect treatments and not try to branch out into other home services. When we discovered a squirrel problem with our attic, we contacted Terminix to evaluate/mitigate the problem since we already had Terminix services for general pest/termite mitigation. Our attic has builder's gaps that facilitated the squirrel entry (we now know more about builder's gaps than we ever wanted to know). The Terminix team patched a couple areas where the squirrels were currently entering, but these were easily bypassed by the animals, and one was ultimately taken down by the squirrels. We had the team come back out a couple times to reassess the situation, and they ultimately told us that they couldn't actually complete the mitigation, as it would require services that they cannot perform. Terminix was clearly fully aware of the extent of the potential problem at the start of the job, but they took our money (over $1100) for the initial services anyway -- knowing fully that this would not solve the problem. Since they're the "experts," we trusted them to provide a service that would actually fix the problem. We are not animals-in-the-attic experts -- but Terminix certainly is not either! There was a 1 year warranty on the service, but when we requested a refund (since we would now need to use a provider who could actually do the correct work) -- when someone would actually return a call -- we were denied. Meanwhile, the animals had created more damage since the initial mitigations failed. Attempting to get a call returned from this branch was a nightmare. You have to call the national hotline number every time and then be routed to someone's voice mail -- and this person probably won't actually return your call. And if someone does, he may tell you in a rude and patronizing way that you're probably just hearing the squirrels run on the roof! We also had another individual tell us that we were, in fact, going to receive a refund. However, she overtly lied and denied the request as well -- and then lied when someone else at Terminix called her about it when we -- again -- had to call the national number and find out where our supposed refund was! Now, while we're trying to cancel all of our Terminix services, we get threatened with early cancellation fees but cannot opt out of the AutoPay system -- so we'll get charged for services that we want to cancel, and have to go through all of this nonsense again. TERMINIX IS AN ABSOLUTE DISASTER. NEVER USE THEM. EVER. read more

I've been using Terminix pest control services for many years and I sign up annually for a quarterly service. For the last several years I've noticed a serious decline in customer service. While I like the tech assigned to my residence. he often shows up unannounced and without prior notification. Since our backyard is fenced and we have dogs, it is a requirement that I get prior notification to allow access to my yard. I've tried several times to discuss this matter with both my tech and through their 1-800 number. The tech promises to find out why I'm not getting notified before he comes and has even promised to call me before he comes out. However, he forgets and the 1-800 call center is worthless. The outcome is that he needs to come out again to spray my backyard or I pay for a service not completed. I've asked that the local office manager call me to discuss. I have not received a call back nor has this issue been resolved. I think this company must be having financial or other problems as they simply don't seem to care that I move my business. It's time I replace Terminix with another pest control company. Too bad but good riddance. read more

Have been dealing with an issue for over a month. Sent text messages, emails and called. Had to leave voicemails. No one will call me back or text back or answer the email. They take your money but don't want to service us. Have talked to managers and they leave us hanging also. Don't do business with a company that treats people like that!! read more

This business will suck you dry. Every time they come they find something. Had another company come out & was told I had no problems. Going with the company I use for pest & moisture control, they will now get my termite service. read more

Avoid Terminix like the plague. Do not use them unless you want to hire a company to do an incomplete job and, then, avoid responsibility. My mother has been paying them for 37 years only to learn--upon the sale of her house--that their work was incomplete and that they were dishonest. Ultimately, this reduced the value of her house by several thousands of dollars. read more

I'll try not to make this sound like a rant... I called the 800# on Saturday because we found a wasp next covering our dryer vent located on the roof (single story, 9' up and 6' over). Told the guy we needed someone to come out and clean the nest off of our vent so we could do laundry again - schedule was made for Monday morning after I paid them $250. That seemed like a lot of money but with no way to do laundry, I am a captive audience. The guy showed up and said, "are you expecting me to get up on the roof? We don't do that". He hosed down the nest with pesticide and then sprayed around the house and said that he would have some guy from the office call me to schedule one of their guy's to finish the job and knock the nest down. Now it's Tuesday night and not a single call from the office. I could have bought a can of spray for $5 and killed the nest myself, what I needed was a complete service. What I got was a complete failure of Terminix local office. All that aside, the tech that came out was a great guy and very thorough at what he does. It's the manager that needs help understanding customer service. read more

I signed a contract in June 2018 on a house I sold in September 2018. I signed another one for a bedbug treatment at another house I bought in February 2019 which cost me $1500 and guaranteed for 90 days. A terminix tech showed up 2 weeks after $1500 treatment and sprayed my house outside again which I thought was part of the original treatment but they sent me a bill for an additional $93 for the last spraying! Their excuse was I had not cancelled my original contract I paid them $550 for in 2018. They are robbers. In all I paid them $550 in 2018 $1500 in August 2019 $93 present bill. I thought the contract I signed was for one year and I sold the one year contract with the house. Why would I pay on I house I was not occupying. And I had signed a contract with Arrow in April to spray the new house I bought....why would I buy another bug contract? I would not. I have cancelled the terminix eternal contract and will not pay their latest fee. I am 73, live alone and can not afford their unscrupulous business practices. My daughter had to pay their huge $1500 fee to treat bed bugs because I don't have that kind of money. I am retired and live on a megar disability and like most have monthly expenses like a mortgage or rent. The spray technicians are very kind and polite. Mary Camille Dickson Tn read more

They are the worst. They charge for everything little thing, all of their local numbers are routed to corporate call center, good luck getting anyone to call you back, technician is worthless. Find another provider. read more

I paid Franklin TN sales manger Scott Wright 5 k in January for plastic wrap, de humidifier etc and additional 1 k for sump pump to wrap my crawl space that they said was dangerously damp. He said the de humidifier would have a monitor in house to show moistier etc. but between the de hum and the sump crawl space would be dry. He did work said all was good. We called a few times about monitor we never got. But assumed even without it that the units were working. I just went into crawl space!! Finally found the TINY de humidifier electrical cord STILL wRAPPED IN PLASTIC NEVER TURNED ON, TESTED.... Nothing!! Found the sump pump. In an ankle deep pool of water. fULL OF WATER. ELECTRICAL cord hanging there NEVER PLUGGEd IN or TESTED EITHER. We were assured we were "good to go" by Scott. I hope terminix is good to go to court because I just sent our lawyer our paper work, pics and a lengthy letter explaining the FRAUD, DECEPTION and just plain in professional NOT GIVING A SHIT about their work, their word their clients or their I paid sales manger Scott Wright 5 k in January for plastic wrap, de humidifier etc and additional 1 k for sump pump to wrap my crawl space that they said was dangerously damp. He said the de humidifier would have a monitor in house to show moistier etc. but between the de hum and the sump crawl space would be dry. He did work said all was good. We called a few times about monitor we never got. But assumed even without it that the units were working. I just went into crawl space!! Finally found the TINY de humidifier electrical cord STILL wRAPPED IN PLASTIC NEVER TURNED ON, TESTED.... Nothing!! Found the sump pump. In an ankle deep pool of water. fULL OF WATER. ELECTRICAL cord hanging there NEVER PLUGGEd IN or TESTED EITHER. We were assured we were "good to go" by Scott. I hope terminix is good to go to court because I just sent our paper work, pics and a lengthy letter explaining the FRAUD, DECEPTION and just plain unprofessional NOT GIVING A SHIT about their work, their word their clients or their reputation. See you in court Unfreakinbelieveable people. See you in court. You SUCK Do Not USE, TRUST or HIRE this company read more

Effective. The house we bought was a mess with infestation of various sorts. Almost immediately after having contracted with Terminix, our house was bug-free! The service professionals are friendly, knowledgeable, respectful, and timely. It is expensive, but worth it! read more

This is the worst pest control company I have EVER worked with. DO NOT WASTE YOUR TIME OR MONEY WITH THESE PEOPLE. You leave messages, escalate through the call center, try to reach anyone and you get NO RESPONSE. RIP OFF. I'll be contacting the BBB for these people too! Had a termite inspection and treatment and everything was fine. 3 months later have an inspection to sell the home and it has termites with damage and you CANNOT GET ANYONE on the phone. NO DIRECT NUMBERS. Robert Bowyer (branch manager) and Adam Bunty (service manager) WILL NOT CALL BACK either. read more

The worst!!! When the tech came he denied the service The offered me by phone. He would not even spray the tree thats touching my house. Terrible!!! Also, the guy on the phone chewed food and yawned all the conversation. Very low read more

We signed a contract with these folks and had them on for a couple of months. NEVER not ever did we ever get a call back from them, even when we canceled the contract. NO Terminix initiated communications as what was up. On scheduling service never EVER a call back to say what was up with the service date & time. NEVER ever any call back from sales after sign up. For a company that touts customer sat you would think there customer service call centers and branch offices would have e nuff cents to call customers and communicate status, set expectations and solicit customer feedback. read more

wow - it seems that "Michael W - Manager" is all over these less than stellar reviews. but then they do zip, zero, zilch, zipadedoodah to fix what they loused up. My tip - use an honest locally based provider, not a franchise that's run by ServiceMaster who gives you no way to find someone with authority to make a decision and provide a refund. Why the heck would I want to re-send the review outlining horrid service and deceptive practices and a company that is trying its best to delay delay delay refunding me the money it owes me. I have no desire to talk to people who can't show up for appointments, don't supply the reports they are supposed to after doing inspections, and "managers" who never return calls. Another thing - why do all their websites for customer contact go straight to sales and not to someone who can made a decision. This company is the worst in customer service, bar none. read more

Hands down the worst company I've dealt with in my entire life. Deceptive pricing, incompetent employees and incredibly unreliable. You would have to pay me to ever have one of them come back out to my house. No manager seems to exist to try and right any of their many wrongs. read more

We have had a contract in our neighborhood with Terminix for a number of years. I found termite damage when I went to pull out Christmas decorations. Terminix came out after failing to show up for the first appointment. No active termites were found. When I got to remove the cabinets, I found there was termite damage in the studs and called again. They failed to show up for the next 2 appointments and did not even call (they provide 2 hour windows). The most recent was from a Supervisor that was suppose to be there last Tuesday. I still have not heard back from anyone. Terrible customer service. read more

Fraud! We paid over $250 for an inspection and "certificate" that never happened. The "technician" had the audacity to claim he had a signature on file, the inside and out inspection was done (we were home), crawlspace was inspected (we have slab construction), and left no paperwork. Be very aware of what gets slipped past you. read more

Missed appointments, unresponsive to follow up on missed appointments. The rating is generous. So unfortunate that companies can get away with horrible customer service. The call center is helpful but no follow through at the local Franklin office. Stay away! Many other choices - ANYONE would be better! read more

Very deceptive practices. I signed up for the Terminix Termite Ultimate Protection Plan and paid monthly for years. Now I have termites but they say the type of termite I have isn't covered by their ultimate protection plan. What a rip off. read more

Worst company on Earth. They don't return calls ever! They lied to us bout the vents that open and close according to humidity and temperature. They were NEVER installed correctly and fell out regularly. When we called to have them fixed they ignored us over and over again. The one time they did come out to fix them one fell off again the SAME day! I cancelled termite service since they didn't say anything about new tunnels my husband found plus the price went up by about 50 $ every year for no reason. Also, they don't tell you the bait they use only lasts about 2 years. My husband had to research that. So when they found out we weren't a "customer" after having set up an appointment, they called and left a message saying they can't help us even though the product they installed was garbage. Seriously, people don't waste a penny on these bastards. They screwed us HUGE! read more

I've had pest control services with Terminix over two years. I recently had a termite inspection and even though I did not have termites, I paid to have a treatment for prevention. At the time I also thought I had a "critter" in my attic. Terminix informed me that they now do "critter control" and would have the inspector check my attic while he was at my house doing the termite inspection. We did not see a critter at the time, but I agreed to purchase the services which included catching the critter and then closing up any areas around my home where they may be coming in. Terminix dropped off a crate with a can of cat food. After four days of no activity and the food molding, I realized that a critter did not exist in my attic. I cancelled the service. Terminix was paid $1560.00 for both services (termite and critter control), $850 for critter control. The money came out of my bank account on 10/28/15 and Terminix picked up the crate on 10/29/15. I am still waiting to get my money back. I've made numerous calls inquiring as to when I may expect that money. Today I got a call from the guy who did the inspection to let me know that since I was canceling that part of the service I would be paying more for the termite treatment and instead of getting my $810 (-$40 for crate), I will be getting $60.00. Now needless to say this does not go over well. I've made yet another call to Terminix and now demanding to speak with a Regional Manager. I am still waiting. Needless to say all my services with Terminix will be canceled. I do not recommend this company to anyone. Definitely questionable business practices. Can you say "FRAUD" Terminix??? read more

Very similar experience as another reviewer. I requested a termite inspection on a 1.5-year-old house on a concrete slab. Lender required it for a loan. I am a real estate agent and set this up for my client. I about fell over when he told me the charge was $250 when he was done after about 15 minutes. He said I would receive paperwork showing where I was charged for the inspection, that this is not the inspection report, and that I could expect the report in the next three to five business days. I sent this to the lender. They said what I received was sufficient for their purposes. I then called the inspector and told him we didn't need any further report. He said oh, okay, just call Terminix and cancel the order. I said well hey, I don't mind paying for the inspection and your time, as this solved the problem for us. He then said okay great, just send me cash to my home address, with a check made out to me (!). So I then tried to call the local branch. That's impossible, as the number reroutes to national. So I told the national folks I was happy to pay a reasonable inspection fee (competitors in this area generally charge $50 to $75 for what was done) but $250 is outrageous. They said the local office (305 Seaboard Ln, Franklin, TN) would call me regarding the matter. Waited a few days. Nothing. Tried to call the local branch, but that is impossible, as the call reroutes to national. Asked again what could be done. Told again the local branch would call me. Over a week later, they still have not called. I'm chalking this up as a loss. I'm not going to ask my client to cover the cost, so I'm eating it. What I will do, however, is dog cuss Terminix each and every chance I get, which is quite a lot of chances since I'm in real estate. They made their $250, but it's going to cost 'em. read more

We have used Terminex in another state and began using Terminex from Franklin 12 yrs. ago. They service our home in Dickson Co. We have termite and regular spraying services. Though we find the phone call center frustrating, we can ignore it because the technicians that come to our home are exceptional. Our regular quarterly service ....in 12 yrs. we have had 3 techs. One only came once. The other 2 have been amazing. They feel like friends and neighbors. We know they can be trusted to give us their best. They not only know the home and its needs, but when new things come up they take the time to teach us on prevention, what they are doing. Many times, chemicals aren't even needed, or just a one time and then we take their advice and the problems are solved. Have referred new customers to them at least 5 times in 12 yrs. and all the people to whom we referred them (many have the same tech) love their service just as much. The only reason I give 4 and not 5 is the customer phone service. It stinks since they centralized it out of Franklin. The techs in the home are EXCELLENT. read more