Easy to book an appointment, very responsive, and the technician that showed up was very professional and kind. Glad I made an appointment with this service. read more

Quick reply to my request. A fair quote and then once I agreed to the contract, a representative named Shane came out and took care of the service. He was very personable. Explained everything he was doing and what would be covered going forward each quarter. Very pleased with McDougall pest control. read more

Great service! Everyone who has come to the house has been very pleasant and professional. The prices are reasonable and they're always willing to leave extra traps for you. They spray for all sorts of bugs and even removed a wasp nest for us. We can't recommend them enough! read more

They came by quickly, seemed to treat the house thoroughly, and took their shoes off indoors without me asking. They have a 30 day warranty to retreat as well. The price was very reasonable, and they took care of the wasp nests. I'll definitely use them again the future! read more

Prompt and reasonable!! Had an extensive bug problem at a rental that had not been treated in years and the brown recluse moved in. We put sticky traps down and they did the rest. Great job resolved quickly by getting rid of the feeding source read more

I didn't actually contract the service of this company, but my brief interaction with them was so positive that I felt compelled to write a review. I had a wasp nest in a covered outdoor outlet. Even though I bought a can of wasp spray last year, I was scared to use it as every time I opened the cover 2-3 wasps would come out to greet me and it is an electric outlet. So I requested a quote on Yelp to have it removed and 3 pest control companies responded. Initially I was going to pay $200 to have another company come and remove the nest. Steve at MacDougall looked at the photo that I sent and emailed me with detailed instructions on how to remove the wasp nest myself without paying for visit by the professional. I followed the instructions and sprayed the outlet in the evening. The next day the nest was completely gone! All that was left were several dead wasps. Steve did provide a quote that I requested even though he told me that it is something that I can do myself. And the price that he quoted was way lower than another company. If I were not moving away and selling my house soon, I would have hired them for long-term service, as I have not been able to find a reliable pest control company for over 2 years ever since the my last provider changed ownership and everything went south. In an era when so many service providers try to rip off people, it was refreshing to find one like MacDougall. I hope that they will stay this way. read more

Professional and easy to work with. Reasonable price with no unnecessary upselling. Timely and courteous.

Hands down the most professional and kind people to work with. Steve and Julian are some Of my favorite people I have met in TN. They are extremely knowledgeable, come out and spray on time, send out reminders, are well priced, and are very aware of how to spray and set traps so children and pets are safe. We try to live as organic and non toxic as possible and they absolutely do the best job to conform To our families needs. Couldn't ask for a better company to do my extermination and work with. Thank you, guys! read more

Steve was excellent he was professional, knowledgeable and responsive. I felt my property was in good hands. Rates were fair, service expedient and rep was efficient. I would highly recommend their services and will inquire on reoccurring services. read more

Just began using this company. So far they have been very responsive to our questions and concerns regarding pest control

They never answered the phone or returned my calls. Frustrating when you really need this type of service. Edit to ownership's reply: I didn't specify when it was I had been trying to contact you so it's hard not to take that blanket statement as an excuse. I'm sympathetic to anyone's loss. But you're running a business, a simple out of office on your messages would have solved for this problem. read more

Quote was provided quickly. The technici arrived on time and did a thorough job for the price agreed to.

Quick to respond, and very informative! Looking forward to working with these guys this year.

Noticed more ants outside our house than I liked. Noticed all of the positive reviews on Yelp for MacDougall pest control. Called them and set up the appointment. He was on time, friendly and very professional. It has been two weeks since his visit and the ants were gone the day after he visited our house and everything is still good to go. Highly recommend. read more

Steve was terrific! We are new to the area and new to rural living and were surprised at the number of horseflies and wasps. Steve was very knowledgeable about all types of bugs and didn't try to oversell us on services that were not needed, though available should the situation warrant. We'd also received a quote from Terminix but once we met Steve there was no comparison . He truly has a passion for what he does. read more

SO incredibly pleased with the customer service excellency displayed by the staff at MacDougall Pest Control. I had a recent infestation of ants in my kitchen and reached out to this company via Yelp messaging. Within 10 minutes I had a price estimate from them and within about an hour they had me scheduled for an interior/exterior spray that same week. 2 days after inquiring they were out to my place ready to spray. They were so kind and professional, and I will be recommending this company to everyone. read more

Wonderful response time! We have not had any more spiders since the treatment! Great value and very accommodating to our schedule.

Steve was super helpful and responsive. Super happy with the service, signed up for bi-monthly. Highly recommend.

Steve is the man! And his daughter Maddie is great too! He was extremely responsive and was able to answer a ton of questions that I had during his inspection. Don't hesitate to reach out to them for your pest control service needs! read more

Very impressive service. Steve was great and friendly. He did a wonderful job and we're ant-free a week later :)

This company did a great job. Got back to me quickly when I had an ant infestation on my back patio and sent someone out quick. Had another bug issue 3 weeks later and came out same day to spray again. Will definitely be using this company again. Thank you! read more

Showed up the same day, on time. Explained everything that his company did. Ant problem solved. Promised follow-up, if the issue persists.

Responsive and nice. Showed up as scheduled. Explained things so I knew what to expect.

I called with a couple questions and received a call back immediately and all of my questions were answered. This is a really kind company that I will definitely be using in the future read more

I scheduled with the owner who was very helpful explained the all treatments to be done at the property & pricing ! I did ask if the tech could wear booties or removes shoes as I have carpeting , & if they would mind wearing a mask as I have an elderly in the home . Tech arrived on time , when asked about the booties he laughed & said he had none but could remove his shoes , when asked if he would mind wearing mask he laughed and replied he didn't have one. He treated sparsely ( maybe that all he felt he needed) & I asked about certain insects /treatments etc to which he said he was not an 'expert '. He sprayed one spot in my garage (attached) & when I asked why he wasn't spraying perimeter he said he couldn't get around the stuff ( no more stuff than any other garage I've seen) outside was interesting he seemed to have no clue what eaves were he thought eaves meant windows I guess! Because he didn't dust the eaves ! As I hung a bit I noticed he wasn't spraying the x amount of feet out from home that I was explained about by the owner ! The tech stated that would cost me more ! I explained what I was told on the phone and tried ti show my notes but he wasn't having it ! Instead as I'm standing on my driveway he sprays the grass and my legs then tell me I should be more careful ! It was like he intended a rudeness from the moment he got to my home ! Hiring a family business I didn't expect the aggravation ! I see all these wonderful reviews about the owner who sadly was not going to be my tech ! I see the owner responds to negative comments in a manner that seems to blame the customer ! I u seedy and in some cases the customer could be an issue but when you are paying for a service the replies here from the company should reflect that you indeed VALUE your customer ! By the way I have video of my techs disregard for services that were stated to me ! Proof the tech didn't care to make an attempt to fully do his job! read more

Had another visit today from Mr. MacDougall as I like to call him...such a sweet and caring man. You literally feel like family when working with this company! From the ease of scheduling to the ease of payment, it's just a fantastic company all around. We have been here since May and haven't had one issue. Other pest control companies would brag about all the homes in our neighborhood they service, yet never called back or tried to charge us ridiculous amounts. Steve contacted me immediately and was very helpful in discussing our needs and has followed through on every promise. Please do me the favor of hiring Steve and his company. You will NOT be sorry you did. The large companies will not take care of you or treat you as he will. Feel free to PM me if you have questions! read more

The Good: communication was exceptional. I set up the entire visit via Yelp messenger on a Sunday! Pricing and options were up front and reasonable. Arrived on time and was more conscientious and professional than anyone I have ever used. The Bad: not one issue or concern. read more

Steve is honest, reliable and very knowledgeable. Tells you like it is and doesn't try to sell additional unnecessary services. Hard to find service like this anymore! read more

Steve was very down to earth and prompt in getting back to me. This is our first time using a service like this so we had questions and he explained thoroughly. read more

Highly recommend!!! The service was great & our yard is already feeling less buggy!

MacDougall Pest Control is ran by a very professional and knowledgeable hard working man named Steve. I have used him multiple time and he is always very professional, thorough, and quick to serve. I would Highly Recommend them read more

I really can't say enough great things about this company. I contacted them based off the reviews, and they came out quickly and sprayed - super easy to pay them. Then, we had an ant problem. I contacted them again and they came out the same day! Really appreciated the quick follow up and advice for the future. Will definitely use this company in the future! Thank you again!! read more

Very friendly and very knowledge! Provided quick attention and advice. I appreciated them going over treatment options and things I could do to improve the problem. They were good with the animals at our house too! I would highly recommend this company. read more

Walt came to my house and was extremely thorough. He provided me with a comprehensive list of things I could do to further prevent pest infestation. Very informative and professional! read more

I was concerned about carpenter ants due to some saw dust piles and the crunching sounds so I called. After a short conversation and some questions, they convinced me it was actually carpenter bees. After setting up an appointment, they stopped out and treated the bee issue as well as a general pest control for me. A few days later, instead of a saw dust pile was a dead carpenter bee laying on the deck and haven't seen another saw dust pile. Excellent knowledge. Friendly. Helpful. Will use again read more

Called for an appointment for new service at two large properties only to be cancelled and never got back in touch with me.

MacDougall is great. I've only ever worked with Walt and he's fantastic. He takes care of our house, is prompt to respond, and is always honest and friendly. I am a customer for life. Bonus: MacDougall accepts Venmo so paying the invoice is painless. read more

Steve is great and clearly cares a lot about his clients. He instantly made us feel confident that he will be able to mitigate our pest concerns. We are really happy we found MacDougall Pest Control and look forward to utilizing their services for years to come! read more

This company is extremely professional, reliable, and competitively priced. They were quick to respond to a time-sensitive problem you are having with cockroaches at a rental property. Steve came to the house on time and addressed the problem efficiently. He did not try to upsell me on future treatments that were unnecessary. I appreciate that very much in a company. We were so content that we decided to use them at another rental property. read more

Macdougall Pest Control is a top-notch business! Steve set the appointment for me after asking several great questions so the correct treatment could be suggested. Walt was the technician who treated my home. He was quite knowledgeable, and he treated my home with respect. I would definitely recommend this company. They offer great service! read more