I'm not a big reviewer, but must spread the love with others! I was referred to Bay City from…read moreanother contractor friend. From the initial contact with Nick, (Owner) to setting up the appointment with Kim ( I believe)and Tim the master expert has been truly a wonderful experience. When Tim arrived, he introduced himself pleasantly- asked me to confirm my concerns and went right to work; without rushing me or the job. He meticulously looked around every inch of my house, while educating me about pest control. Not only did he do that, he also caulked around my AC unit as a precautionary measure. Tim also advised if I should have any problems, not to hesitate to give them a call. This company has integrity. They went above and beyond my expectations. The added bonus, its family owned with many decades of service; and the price was well below my budget. Thank you Bay City Pest! Your company has proving from this first service that I will call you for all of my future needs. Be Blessed!

What a great experience with this company. From the first phone call until the job was done was top…read morenotch! They were prompt, professional, very personable, knowledgeable and reasonably priced. I highly recommend this local, family owned business!

Damien Spence came today 9-23-22 to put down bait traps to help with a mouse problem I am having in…read moremy home. It's not bad yet which is why I called before Fall comes and it gets real bad. Damien was so professional and able to answer all my questions and dispel some false info I held. We use Atlantic Peat for termite control and this is the first time using them for mice control. Thanks for your help!!'

T'y is a courteous nice guy. I didn't really want to kill the mice. I just want them out of the…read morehouse. Atlantic's blood thinner traps have to accomplished this in a couple of months. I'm hoping there is a better way.

David is AMAZING he is super thorough and friendly. He makes sure to let you know step by step what…read morehe's done and what to expect. Does regular maintenance as well. Great company.

Brody Services failed to deliver the solution I contracted them for, misrepresented their methods,…read moreand ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home's location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that "mice communicate with each other," implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own--sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: * They planned to rely on trap moving rather than actual treatment. * The garage door guard was unavailable. * They could not realistically prevent mice from entering given our location. * A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early--despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

I called Queen B because of a swarm of yellow jacket bees coming in from a nest in the ceiling of…read moreone my bedrooms. They quickly responded and fit me in for same day service! They could not have given me any better service, and, were extremely reasonable. The, definitely, are customer-service oriented. I highly recommend them!,

I have been contracting queen b pest services for a few years. They are not only responsive and…read morereasonably priced they are in fact good at what they do. I am very happy with their services and feel like it's money well spent because whenever I need them they are only a phone call away.

I can't stress enough, DO NOT USE this company. They are sketchy, they have deceitful tricks to…read moremake you believe that they are removing dust, dirt and allergens from your home. They are not. I used a translation earbud so I was able to understand the majority of what was said. They didn't like the fact that I went room to room with them (they discussed this with each other unaware that I could understand). I tried to call the office multiple times to discuss this with a supervisor and I was completely dismissed. Phone calls were not returned, when I finally did get a supervisor, they put me on hold and left me on hold for over 20 minutes. Every time I call back now, they do not answer the phone. Apparently, this is a common practice with this company. ***DO NOT USE***** Owner responded to review saying that I have the wrong company, I absolutely do not. The phone number he provided is the phone number in our call log. I provided the supervisor's direct line as proof but comment was removed by yelp. To say that I am not in their database is false because they incorrectly assumed my name was Richard based upon a nickname, and they assumed that my last name began with an N when that is actually a middle initial, the appointment could have been booked under my wife's name since she made the initial call. If they don't want bad reviews, they should have better representatives.

I had my dryer venting replaced, and the ducting cleaned. The technicians were cordial, and…read moreefficient, and the fee was reasonable, however, I do object to the company asking for tips. Pay your workers a fair wage so this is not necessary. If the work quality of your employees is not up to your, or, your clients' expectations, you will certainly hear about it.

They have been a terrific company for years and until this week, they would have received 5 stars…read more However, due to a mouse problem, I have called, emailed and texted them multiple times yesterday yet no response, hence the 3 star "average". This is unlike them. Does anyone know if they are out of business or something? There is no evidence of that on their webpage or voice mails. just got a call back and they have merged with American Pest which led to the confusion. i hope they can maintain their excellent workmanship and customer service.

I have an annual agreement with them and for an entire month I'm calling and leaving voice mails…read morewithout a call back. They fell off the earth and I am evaluating how to get a refund with the help of my credit card company.

Seth is knowledgeable, professional, A+. Problem was gone the next day. Glad to have him in our…read morecorner.

Seth was excellent! He's a great addition to the Pest Czar team. He did a very thorough check of…read moreall bait traps, even finding one that we had forgotten about. He helped identify possible entry points for mice on the exterior wall and plugged them. Seth is knowledgeable, professional, and friendly. Highest recommendation!!

Fair Duct Cleaning serviced my home this week - they cleaned out my air vents, dryer vent and…read morebathroom vent. They were courteous, punctual and got the job done. I think they threw in the bathroom vent cleaning for free, which was appreciated. However, I did have a few concerns regarding my service. - After cleaning the dryer vent, they left a mess behind - see attached photos. - They offered me the duct sanitation service, which I politely declined. They then offered it to me not once but twice more, after I had declined. I didn't appreciate the repeated high-pressure sales pitch. - Without telling me, they unplugged some of my Verizon equipment and did not plug it back in when they were done. I needlessly spent an hour on the phone with Verizon trying to figure out why my wireless and cable service did not work. I would hesitate to use them again. Update: Yosef, the owner, did call to apologize for the above mentioned issues and provided a partial refund, which was appreciated.

We just had a baby, my wife and I decided that we need to clean out air duct and let me tell you i…read morehave never thought that the ducts can be so nasty, we called around and Fair duct cleaning gave us the most responsible price, also we were in a rush to clean the ducts because we didn't want to bring our Little one to all that dirt, and I heard that people can develop allergies from that, Leo came the same day and had excellent customer service and he took the time to explain what he did, super professional would recommend to everyone