Very quick identification of the problem, excellent friendliness and communication, and an…read moreeffective solution provided in a timely manner. The entire experience felt professional, smooth, and customer focused

Hi I went in there and bought 1000 worth of tires ( 4 )…read moreinstalled and balanced I was in a hurry to get back to work so ,l had to leave. I went back 2 days later to pick up my old tires and to tell them that the new tires were not properly balanced They were bouncing and shimmying at hwy speeds They basically told me that it was how those tires were, ( not true) and wouldnt even check them Last time ill ever go there . I got the tires balanced at another shop . The ladys in office are great Guys in shop suck

I had came in today to get patch and the helped me out helped with new lug nuts for my wheels had a…read morevery good price i didn't get a use tire from them but next time,I will good. They have great customer service helped me soon as I pulled up and got to work I'd recommend this place for everyone !!!

These guys rock! Man, I came here on an emergency situation where I was fighting for time to get…read moreto a meeting with a VERY high profile customer. Let me tell y'all...these guys worked FAST. There wasn't anything beyond any limits to ask for...all that I requested for was worked on and was done correctly. They did an outstanding job!!! To tell y'all the truth, I am sort of glad I had this emergency...I found my tire shop that will I bring all of my vehicles to get serviced.

These guys are great! Been here multiple times with tire problems and they fixed it right on the…read morespot and got me rolling. But I had a problem with my canister purge valve this trip which I made the mistake of bringing it somewhere else first. My car was in and out of this other shop for a good 2 months. They could not fix it and I was so angry they finally refunded everything. Just last weekend I brought my car in to Collett and they fixed the problem in 2 hours and half the price! 100% recommend!!

After posting my original review the store owner reached out to me. They gave me a partial refund…read moreon the tires and were very respectful about it.

These men are amazing!! I called about used tires and when I pulled up these men got right to it!…read moreThey had me in and out of there with some of the best service I've experienced, aaaannnnnddddd ... I didn't even have to get out my car. They have really good used and new tires and provide top tier service as well. They don't know it but they are definitely my go to tire guys! 10 out of 10 recommend!!

Excellent customer service! The staff was friendly, knowledgeable, and extremely helpful. They…read moreoffered high-quality tires and took the time to explain the differences between each brand. They also provided a clear and fair breakdown of the pricing, making the entire process easy and stress-free. Highly recommend!!!!

Came back here for some work and they were amazing. Everything was as quoted and over $100 cheaper…read morethan the dealership. I really appreciate their honesty and that they tell you exactly what they can do and if they can't do it, they tell you and they tell you why I have a hybrid so some of the electrical stuff has to go through the dealership unfortunately but 10 out of 10 recommend. I got my thermostat replaced here.

Great customer service! Went in for a car battery replacement. They didn't have it in stock, but…read morewe're able to source one within the hour. I came back and they installed the new one within 10 minutes and had me back up and running again. No unnecessary updates. Best price with best warranty!

I stopped by and needed a couple of spot welds on a piece of equipment. The gentleman went in the…read moreback and came back out 10 minutes later and said I hope this works for you and turned around and walked out. I went out in the shop and tracked him down and said what do I owe you and he said don't worry about it and have a great day, I haven't seen anybody do business like that since my dad back in the early 80s! Thank you Sir! John

This business had 2 tires that we were in desperate ones of. The location is off the beaten path of…read moreLakeview Parkway in Rowlett. Just a few blocks down in an industrial area. The workers were polite and helpful. Very quick service on a rainy day. We are thankful for their great customer service. Side note: I'm not quite sure what in the world the commenter meant by a $500 cost at both locations. This is an independent location.

Don't let the outside appearance fool you. This shop is extremely professional and knowledgeable. I…read morewas greeted by Hozan, and taken care of extremely fast. The prices are no comparison to other shops I've been to in the White Rock Lake area. I just moved from Maryland and can officially say I have found my " go-to" shop in the DFW area. I got both of my cars state inspected. I was so impressed with their customer service! I also didn't feel like they were trying to hustle me or push me into a corner with a mysterious issue. 1) I also got my tire rotated and balanced 2) Breaks and rotators replaced 3) fixed my headlight issue I am extremely satisfied with their work and will be returning !! I highly recommend this awesome shop !!

I strongly advise against visiting this establishment. I had new tires, front rotors, and brake…read morepads installed here less than a year ago, only to discover recently that the rotors and pads were never actually replaced, despite me paying for the parts and labor. I am now forced to pay for these essential repairs all over again after just 8 months. A business's integrity is paramount, and this place demonstrates a severe lack thereof. Please consider this a warning.

I've been visiting this location for three years. I've always had a positive experience. Highly…read morerecommend this shop if you've had negative experiences with other places pushing or upselling unnecessary maintenance items on you. I have an older Chevy Silverado. They've always been honest and only brought required items to my attention. They work quickly. When I've had larger issues with obscure parts, then send away for them quickly and complete the work on time. They've never had to keep my vehicle overnight. A few times they worked a few minutes past closing to finish the job. Highly recommend.

Came here for the new emissions test. This was the easiest process. Just drove up, gave my…read moreinsurance, they tested it, and I paid. Easy, just a few minutes wait. There were no cars in front of me, and the waiting room was clean. The staff was nice and respectful. Will come back!