I've never left a yelp review before. However, I'm leaving this review because I didn't tell them what I should have while I was there. I don't write this to be mean or malicious. My intent is to be helpful.
Today was my first visit to Tequila Willie's. I had every intention of going to another establishment today and ordering their Al Pastor tacos. They are quite amazing. I normally order to orders - they're that good. Nonetheless, I was driving home from work and saw a Tequila Willie's billboard and thought, I need to mix it up. Additionally, I was curious as to what they did with the place as I had visited the previous concept in that location. Anyhow, I roll in. I am pleased with the bar, the atmosphere and the service..... initially. I order a beer and the smoked wings. The smoked wings were AMAZING! However, I also ordered tacos. I ordered the tacos because just before I went in the restaurant, my daughter called me and told me that I should order barria tacos if they have them. Sure 'nuff they had berria tacos. So, I ordered them. The wings came, along with three beers over the course of the time I waited for my tacos. After I finished my third beer, one of the bartenders came over to ask me if I wanted another beer. I responded, that I'd like to ask her a question. My question was, "Did the other bartender forget to put in the order for my tacos?" She responded, "Let me check." A few seconds later, she looks up sheepishly and says, "Yes, do you still want them?" I responded, "No."
Now, what's inspired me to write this post is that our interaction ended there. I would have expected someone to first say, "we are so sorry." However, no one apologized. Additionally, I would have expected someone to say, "Is there any way we can make this up to you?" But, I was disappointed in that regard as well.
Now, here's the rub. I consider myself a generous tipper. The minimum I usually tip is 20%. More often than not, I tip more than that. Additionally, I will tip in cash if I have it with me so that the receiver won't have to claim on taxes. However, in this case, I only tipped 15% and I felt horrible doing that as I could only assume that it wasn't an intentional act. However, I expected customer service sensibilities to kick in but they did not. The unfortunate thing for me perhaps is that I was still hungry and I left and went to the place I had initially planned on going. As it relates to tipping, they automatically at 23% to the bill for tip. But, I still usually leave additional tip because the service is amazing!
I guess this is my long way of saying. I am a reasonable person and understand that mistakes are made in this industry. However, when you realize that you've made one, the first thing you should do is to try to make it right. Had this happened, I could tell you wholeheartedly, that I'd go back. The wings and beer were great. But at the end of the day, I frequent the places that provide good service.
Should I go back, and I might, because the wings were so good, I pray that the service I experience is better. read more