I have been going to this nail salon for the last few months. Today was my last. The owner, Christy, has left be waiting during appointment multiple times over 30 minutes. I never said anything those times, nor complained. This last time, which was today, my appointment was suppose to be at 12:30 PM. She knows I specifically book with her and no one else, so I figured this behavior was disgusting, unprofessional, and shocking:
I got there at 12:30pm. She was working on some woman's nails. She told one of her workers to start on me by taking off my color (etc), the drilling, etc. After 30 minutes pass by, I tell Christy my appointment was with her at 12:30pm, she looks at me like an idiot, and says the lady doing my nails could continue to "proceed" in helping her. I figured I did not want to make a big deal out of this. I told the lady to just do my nails instead of Christy. Christy on the other hand, took TWO HOURS to finish the woman's nails, while sitting right next to me. If she did not want to honor my appointment and wanted to give it to someone else, (directly in my face), It would have been considerate of her to call me in advance and change my appointment time TWO HOURS LATER. Meanwhile, I am sitting on a chair doing my nails with someone else (that I never even did my refill acrylic before) while Christy is laughing and chatting with the woman.
Eventually, I told her to take her time, forget it, that I will just do it with the other woman that already started to take my color off. She did not give a shit. Christy smirked and said "thank you." Her behavior was disgusting, gross, unapologetic and unprofessional. I did not even get a sorry.
Screw her. I will never go back. If you want good customer service want people to value your business, do not go here. Give your money to someone else.
Hope this helped anyone looking for a new nail salon. I would immediately look else where. RUN! read more