In January I went to North End Appliance to book a service call for my dishwasher, which was not…read morefully draining. The gentleman in the store was abrupt, almost rude, but whatever... He's not the repairman. Alex came for the repair. He was right on time. That was the good part of the experience. He did not want to hear my observation of the dishwasher problem. He did not run the dishwasher. He disconnected the discharge hose, cleared a bit of crud from it (yes, there was some, but it was not blocked), reconnected, ran the discharge cycle to ensure it was emptying and not leaking from the reconnection, and left. Would not even consider my request to check for other problem. Told me "all appliances have standing water in them. Even your washing machine." "Not three inches," I said. "I know what I'm doing. This is the twelfth one of these I've done today," he said. And left. Well, he did NOT fix the drainage problem. At all. Luckily I got a recommendation of N.Z. Systems Appliance Service. Booked a service call with a very nice woman on the phone. Bernie came on time (early, actually). Ran the dishwasher first to hear what it was doing. Checked the discharge hose, then checked spigot side of hose connection and pulled out two, folded over, 1/2" rubber feet (no, I don't know what the previous homeowners were washing). Ran the cycle three times to check it -- sounded completely different, of course. Bernie was totally efficient but also nice about telling me when he was doing and why. And he fixed the dishwasher completely. Ive run it twice since he came and it drains completely. No, three-plus inches of water leftover for weeks is not normal. Good news? I have a trustworthy service company to call now.

I went in to look at an appliance and found the sales person to have a lack of customer sales…read moreskills. He was very rude and condescending.

John was awesome took his time and went through everything with us and even did suggestions on…read moreusage and features. Just waiting on delivery today at 1pm. Huge thanks to John we will be back in the future.

From the owner: Delivery in Michigan's thumb.We do are own satellite installs…read morePremium Kitchen appliance specialist. Kitchen packages from $1999.00 to over $40,000.00 High Def tvs we have them and let you try before you buy. appliance service we are factory authorized for most of the brands we sell BUT we only service Bill May Customers

This bussiness is extremly dear to use. I paid $596.41 after taxes, to install a honeywell furnace…read morehumidifier (humidifier bought at Home Depot by me) a good job of removing old Wait Humidifier & installing new humidifier. Water line nicely connected. Humidstat left for me to connect, drain left for me to connect. Eighteen gauge/five wire line to living room left for me to purchase, fish through wall and install. Did replace furnace pump (old one was causing water to be on floor). Had almost nothing in Business Vehicile. Had to go to get parts and shut off valves. He did make the furnace/hot water heater area look good. Garbage left for me to get rid of. Missed installing one gas shut off valve. Plumber is paid $100.00 per hour. So the metre was ticking.

I do not recommend WJ Barnes for any service and will not be using them in the future. I called…read moreregarding water coming through my furnace onto the floor flooding my basement. I also booked an appointment to meet with their sales person to get a quote for a new furnace and AC because of this issue. The soonest they could come to look at my furnace was 2 days later, but they did. The tech arrived, blew in the drain pipe (which I already checked was free of obstructions), put on a plastic connector to the drain/overflow pipe to make blowing easier next time for some reason (I can easily blow air the other direction from the drain side to check this and I already did). Then he put Freon in and left. He did not check anything further, didn't open the furnace to see what might be leaking, where it was coming from, or if there was something else maybe broken nor did he turn anything on to see if the issue was resolved or still happening. He just left. I turned the A/C back on and within 20 minutes, water was leaking all over the floor again through the furnace, so I called back. A re-visit was scheduled for 3 days later because it was a long weekend and he was driving somewhere else now - too bad he didn't check it while he was still there. That was it, that's the last I saw or heard from him. It was August, very hot, and because my confidence in WJ Barnes had fallen to less than nil, I cancelled my sales appointment for the Tuesday and I called Reliance Home Comfort and two days later (on a Sunday even) I had a new furnace and A/C installed and working - that is how customer service should be provided, not how I received it from WJ Barnes. I gave WJ Barenes 2 stars instead of 1 because she knocked 15 minutes off my bill.

This place is the only store I and most people I know will purchase appliances. So kind, helpful…read moreand informative. Deals are usually just as good as the big stores but with very knowledgeable customer service!! Delivery and setup was courteous and on time. - now a very loyal customer!

I contacted Miller Maytag the first week of July 2024, for service on my Whirlpool dryer. It is…read morenow the middle of August, and my dryer still isn't fixed. I had a technician come out several times about the same issue. I even requested a different technician, and the dryer still isn't fixed. I'm told Scott is the new owner; I asked for him to give me a call and he has failed to contact me in regard to this issue. Before you waste your time with Miller Maytag Appliances go somewhere else. I dealt with this store in the past it had great results, however, it appears that there's new management and they are very incompetent. I've contacted a different service company to get my dryer fixed finally.

What a great service I got today! My stove is back! I am…read morevery grateful for prompt reaction to my call to get help with my stove, for very professional and honest service. I would recommend Sarnia Appliance Service Centre to all Sarnia people who needs to fix their appliances. Thank you again. Svitlana Kordonska.

Our refrigerator stopped working on a Thursday night and we called Sarnia Appliance Centre the…read morefollowing morning. We expected that we wouldn't be able to get service until sometime the following week but when Ahmed found out that it was a refrigerator problem he came out that morning. He quickly diagnosed the problem. He called back the following day to make sure everything was working to our satisfaction. I know if anything else should go wrong that he will be there to help. Exceptional service.

Warranty SCAM - DANGEROUS Sofa: The Brick Sarnia Beware of…read moreBeau Genuine Leather Power Reclining Sofa" I purchased the Beau Genuine Leather Power Reclining Sofa - Burgundy SKU: BEAUBUPS, along with a 5-year extended warranty. However, after 4 years of use, an incident occurred. While my wife was seated on the sofa in its reclined position, the back suddenly broke, causing her to fall on her back. Concerned, I initiated a warranty claim only to face utter disappointment. The warranty claim was summarily denied, citing 'Willful abuse, neglect or misuse of the Product' Despite my persistent efforts to seek clarification, the store representatives, including Courtney and Alex, displayed dismissive attitudes. Their explanations bordered on incredulity, suggesting either that we exerted excessive force, which isn't covered, or that we should have noticed a potential issue earlier, which we couldn't have as the sofa is sealed, concealing any internal damage, they stated "Failure to file a claim within 14 days (as this can impact our ability to repair/replace the Product);". After numerous attempts to reason with the store, the manager finally offered a settlement, albeit an unsatisfactory one. They offered 60% of what I have paid, but they refused to repair the sofa, claiming it would be more expensive than replacing it. They have the same sofa available, but I would have to pay the difference based on today's price. I feel cheated by The Brick and I don't recommend anyone to buy products there because of the bad quality and cheap tactics to charge for extended warranties and not cover it when we need

0 stars. Bought a mattress and foundation less than 2 months ago. Brick delivery set it up in my…read morebedroom then came out to my kitchen where I was and told me to "sign here". I did and they left. Yesterday I had help to remove the mattress off the foundation as I can't lift it myself. I am a senior on my own with a bad back. Surprise! Big rip and a whole in the cover of the foundation. I spoke with Courtney and then her superior Craig from the brick. Got no satisfaction at all. Unwavering in their flat response of "you signed the paper". Hard lessened learned but from now on I will be standing right on top of the delivery people and inspecting every inch of every product. Very poor business standards. Do not shop at the Brick!

Fantastic customer service! John went above and beyond to find us the perfect couch for our new…read moreapartment. We ended up getting more than we came for, great selection in all departments, great pricing too. Very happy with our purchases and would definitely recommend.

John you did not return my call and after 3 emails from my wife still no recall. as you know there…read moreis a 5 year warenty on this chair and we have only had the chair for 2 and a half years You were to get the part way back in mid may and didn't then you said you they were out of stock I didn't have a problem with that two weeks before we moved still no part then we moved and when I came to your store you told me it was on it's way I didn't hear from you so when we moved I tried to contact you with no response till now. I have had a business for years and I always took great care of my customers so this didn't happen.as for the cost for shipping if you need me to pay for it I will Bob Payne