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    Tent Works

    5.0 (1 review)
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    11 months ago

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    Victoria Party Store

    Victoria Party Store

    (4 reviews)

    Unprofessional, rude and threatened to call the police!…read more My party planner and I ordered 60 sets of plates and utensils for a surprise party. When I returned with my cousins two days later, I expressed that I was disappointed that they didn't set aside the large order. The primary issues started when we asked to count the items to verify quantities before signing off for them. Krishna, the sales girl became flustered and we found that they short on the items when the manager came out and insisted quite bluntly that I needed to sign the rental contract. When I stated I could not until we got the actual number of items on the invoice as we would be charged for these on return. The manager, got the owner on the phone and she, "Told us she didn't want our business and to leave" and they would return our money. At this point several clients where leaving, the manager and Krishna became expressly aggressive and threatened to call the Police, even though we were actually leaving. CRAZY! I was happy to give my money to another business. My advice: Take your money elsewhere! When you are forced to sign a contract based without having all the items, WATCH OUT! They will charge you for an ENTIRE set when you return. These guys are CON ARTISTS!

    Truly the poorest display of customer service I have witnessed. They harassed a family of black…read morecustomers threatening them with police action if they didn't leave. Their crime asking to count items before signing rental agreement. I honestly left in disgust. Shocking that the BBB gave them accreditation. Highly recommend taking your business elsewhere as I did, Kitchener residences.

    Party Supply Depot

    Party Supply Depot

    (11 reviews)

    Langstaff

    I believe in supporting local business. But what a terrible experience this AM at Party Supply…read moreDepot. I was going to order tons of items for a 60th birthday event. Walked into the store. The cashier - female and older - was with a customer. I waited patiently until the customer left. Then very politely said: Can I get some assistance please. She basically shouted at me: I NEED SOME TIME. I HAVE TO WORK ON AN ORDER and stomped off glaring at me all the while. I left the store and vowed never to return.! There was nobody else in the store. Why not attend to a customer about to drop $200 and do your paperwork later? I have never been so abused and treated so abominably in my life. Never was like this under previous management. Shocking attitude and zero customer service. Hence these terrible reviews. Sad.

    I had purchased balloons elsewhere and had wanted to get them filled but was refused (older lady at…read moreleftmost cash register - a tad rude) due the the quality of them. I honestly wouldn't have minded if something had happened to them after they're filled. Plus I was willing to pay the minimal charge $2.50. I think they just didn't want to deal with anything not purchased from them. Next time I will get my balloons done elsewhere. Other staff were nice as I had asked about cake boxes (they didn't have any for over 10") and how the helium balloon tanks work. Prices similar to that of Party City. They did have almost everything you'd need for a party.

    Tent Works - partysupplies - Updated May 2026

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