I had an older tent with DAC poles. Communications with the company was quick and clear. The price quoted was reasonable. Turn around for the repair was under two weeks including shipping both ways. My poles came back good as new! Can't say enough good things. read more

I wanted to pass on my compliments to this company. I had some 30 year old tent poles that needed new shock cord. I never thought I would be able to fix them. But this company did an excellent job! The price was less than I was expecting, too. They communicated clearly throughout the process and shipped back my poles quickly. I would HIGHLY recommend this company to anyone that needs tent pole repairs! I would use them again in a heartbeat!!! read more

Needed my shock cord replaced in my tent poles. This business was recommended by REI. I could not be happier. Excellent quote for their services. Fast turn around time. Saved my tent and next backpacking trip. Highly recommended. read more

When I accidentally backed my boat & trailer into one of the poles on my Eureka Copper Canyon tent while camping, I cobbled together a shoddy repair with a tent stake & duct tape. I wanted to fix it properly - I like the tent & planned to give it to my grandson soon. But I could not find anyone who offered a repair or replacement pole - until Support at Eureka suggested I contact TentPole Technologies in Vancouver, WA. I followed the instructions & shipped it to them around June 10th. About 2 weeks later I received the repaired pole. Charge was $22, plus $21 to ship it to me in Florida. I like their solution, and they even replaced the shock cord. They fixed it superbly. I recommend their services & will use them again if it ever becomes necessary. read more

Tent Pole Technologies - Finished repair: crushed portion was replaced with new (SNAZZY Copper) metal piece that fits snugly in original piece. - Outdoor Gear Near Me - Vancouver, Washington

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They saved my favorite tent from being tossed! I gave them the model number of my tent...paid them...week later...BAM! New tent poles that are way better than the original! THANKS FOR A GREAT AMERICAN PRODUCT! Fertitta read more

Superb small business. Excellent service at a very reasonable price. In case you're unsure how they work, it's pretty simple. You contact them, take photos of your tent and poles, explain your situation and they'll send you an estimate and form to fill out. Do so, send it and the poles to them, and within a matter of days, Shazam! your poles are back, repaired. The only thing to know is this: Make sure you request verification if the repair exceeds their estimate. There is an easy box to fill out on the form. read more

My daughter experienced a problem while using my tent two summers ago, well they broke the poles to my Kelty tent and threw them in the garage. The tent was still in great shape but i'd been missing poles when I was referred to these guys by Kelty. Once I was able to provide them with the information they need for my particular tent they had the new poles fabricated and shipped to my house in just a few short days. The poles arrived yesterday and are perfect, we're back in business again! These guys Rock! read more

Tent Pole Technologies - Outdoor Gear Near Me - Vancouver, Washington

good and speedy service. But, I should've gotten an estimate on the job before shipping out the items, as web site is misleading about the cost of replacement pole segments -- $14 per 14" pole vs. the $4-5 cost noted on website. read more

Terrific service, kind and professional. Very reasonable price as well. Great tent poles for an older tent.

I am very happy with the work they did to put new shock cording in all 9 sections of my tent pole. They repaired the cording very quickly and shipped it back to me (UPS) for a total cost of $25. I don't know how they charged me so little, as it cost me $28 just to ship it to them USPS (Nebraska to Washington). I couldn't be happier! read more

REI highly recommends these guys for all your tent repair needs. Though I was surprised that REI didn't stock their store with the shock cord I needed to repair my REI branded tent, I'm thankful for this company! I was able to find a few tutorials online and a gentleman on reddit also reviewed his process so that I could ensure I had the right diameter and length. I ordered the 3/32" extreme weather American made shock cord and within a week received my shock cord, it took about 90 min of labor and now I have salvaged my $250 tent for only $16! I looked everywhere for this stuff and tent pole technologies is literally the only business out there helping us campers thrive!! read more

Tent Pole Technologies - Outdoor Gear Near Me - Vancouver, Washington

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everything! went well that is, to answer your question. the ordering experience was human and efficient. my product arrived as expected and i tested it out this past weekend; i am completely satisfied with the product and service. a refreshing experience read more

Called these guys when I needed my shock cord replaced on two of my backpacking tents. Was worried that it would take too long and wouldn't be able to have them for my trip but they were amazing and shipped them super fast. From when I sent them my poles to when I got them it only took about 5-6 days from San Diego to Vancouver and back. Good quality workmanship and the poles came securely and safely packaged back to me. Beats having to replace the cords myself. Spoke to two people and they gave me excellent customer service. Thank you again! read more

Extremely knowledgable folks here that are willing to talk about poles for 45 minutes and discuss manufacturing decisions in the industry. Will be repairing an old tent and having a set of poles replicated with a stronger pole set. Easton is a superior manufacturer to DAC! read more

Recently sent my Big Agnes Flycreek tent poles in for some TLC. The elastics had become loose and I was so sad to think I might need to throw away a $300 tent over that little issue. Well after being referred to Tent Pole Technologies through REI, I was pleasantly surprised by their fast replies, affordable quote and fast turnaround time. Now my tent is good as new! Thanks guys- can't recommend them more highly read more

SERVICE= Friendly, Helpful, informative, warm and welcoming. PRICE= Very affordable TIME= Fast, prompt, and communicative proactively If any tent pole is looking like it's bending a weird way, seek out this place- it's an unknown gem. No retail space or anything like that, go to their simple site instead. I have used this family-ran company for 2 repairs, one including a 2009 REI tent I got from the used gear sale. One pole had bent dramatically. I was able to pay a small fee and drive up to EAST vancouver to TPT and I think just a few days later I had my pole replaced. I paid 9 dollars for a 300 dollar brand new tent. Another twenty or so, to TPT, and I was on my way. It's a shame I just don't have more tent pole issues or I would be very happy to go back! :) read more

I am getting a "website blocked due to trojan" when I try to visit their site. It is probably a mistake - malwarebytes issues the warning - but I would like to contact them but not if they have been - what is it? Spoofed??? read more

Great work. They were able to find a replacement for a pole that had split. Easy drop off with social distancing, and they were quick to take care of it. read more

Always super friendly and fast and save me at the last minute every time! Thank you! PS I am in DC and I ship, there is no one even remotely good for this service locally. read more

REI recommended these guys to me. Turned out great! Poles were returned better than new and in about 3 days once they were delivered to their location for repair. The only downfall is they are quite a ways from my home in SoCal and I paid a lot to ship them there (though TPT found a great deal on the way back!). Around $30 to have brand new poles. Great deal! Thank you! read more

I finally got to a situation in which I needed some help with two separate tents/poles. Rei actually mentioned them to me. I dropped off some poles and was met with professionals who were eager to help. I bought Easton poles and had them rehab the other set. I highly recommend using them. read more

So they originally sent the wrong pole, which normally would knock at least a star or two off, but their customer service is just so amazing, I still have nothing but great things to say. We called, got ahold of someone immediately and they had the correct pole overnighted to us. Mistakes happen but it's how they're handled that really set great businesses apart. These guys are GREAT. read more

I sent my broken tent pole to these folks and they were super fast, very friendly, and did an awesome job for a great price! I can't wait to go camping with my new tent pole! I highly recommend! read more

I needed to replace 2 sections of fiberglass poles on my tent. The price was great, and they called to confirm what I needed. The poles that shipped were 1 inch short, but one phone call was all it took and they immediately shipped out the right sections. The product and service are THE BEST!! -Jim read more

I practice sustainability in all aspects of my life. We have a Coleman six-person tent from the 90's that we loved that had two broken poles, due to a rotted cable. Along the way we also lost two ferrules. Faced with the prospect of throwing away a beloved and perfectly usable tent, buying an expensive replacement pole set, or 2-3 repair kits in which we only needed he ferrules and the rest would go to waste, I scoured the internet for an alternative. I finally came upon this company, and I could get JUST what I needed, plus extras for less than the cost of one repair kit. When I had questions about shipping, I was e-mailed promptly by Tom who offered a great solution. My items arrived quickly, and we were able to repair the poles! I cannot begin to say how great this company is, and will be referring to all of my friends that need similar services! read more

These people couldn't have been better. My emailed inquiry got a reply and an estimate in one business day. With a trip coming up and shipping times no longer reliable, the $10 rush charge was definitely worth it. On the same day that the poles were received I got a call to say that the job was done, asking if I wanted to pay for express return shipping. Their fast service made that unnecessary, saving money. Under two weeks total. Many thanks! read more

I was directed to this company for replacement poles for a tent that is no longer in production. I provided the part numbers and specs from the original tent, provided photos and asked them to make duplicate replacement poles. The cost was rather high but not excessive. The company sent improperly arched poles which I returned at my own expense. The second set of poles were also poorly formed and were unusable. I called the company and received a rather chilly response to my concerns. I cancelled the order, received no reimbursement and had invested about $75 for a totally unusable, poorly manufactured product. I cannot recommend this company if you need parts for an older, out of production tent. read more

Quick, professional and easy. Took about 10 minutes and I was done. It almost took longer to run my credit card then to fix the tent poles. If you're in the area just drop in and they'll get you handled. I understand they also have a way for you to mail your poles to them if you're not local. Highly recommend. read more

These people are amazing. They fixed my tent poles right up, for a reasonable price, and worked with me to get them back quickly for my camping trip this weekend! I'm thrilled. Thank you so much! read more

went to use tent for the first time after getting new poles from TPT. As I packed the poles I noticed the shock cord was being held together by only the outer fabric in a spot. I started looking at other places and stopped counting after I found 12 of these spots. TPT told me they use top of the line shock cord but this looks like its falling apart. read more

Tent Pole Technologies - Outdoor Gear Near Me - Vancouver, Washington

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Fixed my REI half dome tent that is still going strong!!! They are friendly, skilled and affordable with a quick turn around. I will use them again if needed read more

Excellent Customer Service- These people know exactly what they are doing. REI could not tell me what model their own tent is, but Tent Pole Technologies knew exactly what tent I have and sent new tent poles just in time to get us back in to the mountains. Don't waste your time looking anywhere else. Thank you so much TPT! read more

I needed the springy cord replaced and one section replaced on my REI half dome tent poles.I was hoping I could get them repaired because the tent itself is still in great shape. Tent Pole Technologies fixed the poles super fast and very reasonably priced. I rarely add reviewed to Yelp but I am so impressed with their customer service and job quality I felt compelled. read more

Friendly, fast return, perfect repair, and at a good price. Cant get any better than that ! Ben B Burton, WA read more

I had a rather inexpensive tent that I really like, and I damaged the poles when they fell off my motorcycle in traffic. They got ran over multiple times before I could gather them up. A recommendation from the web site Motocampers put me in tough with TPT. One call and less than one week a beautifully crafted set of poles arrived at my house. They even accommodated my request to make each pole shorter so they would fit in my pannier on the bike. Really excellent service and product! Thanks Jay read more

I chose these folks because of all the positive reviews. Then it turned out that I would be the rare occasion when things went wrong. If I have learned anything by my 25 years in customer service.......its when things go wrong that you can truly judge service. Terry and Tom were responsive, expeditious, and have made me a customer for life. read more

This place I rated a five star place cause I know of no other place in the area that repairs tent poles. 15 min in and out with my two sets of poles now we are up and ready for camping again. we are definitely going back if we need repairs again read more

Unbelievable customer service. Rather than just sending what I thought I needed to order, they checked out a separate inquiry I'd made the same day for custom replacement aluminum pole sections, called me to walk through the options, and then somehow delivered four sections to size with inserts after determining initially that there was only enough for 2 sections without. All this when they could have just sold me on buying replacement poles. Super excited to get another decade out of a solid Eastern Mountain Sports Venture 4 car camping tent. Thanks Tom. read more

I called Tent Pole Technologies to help me fix my tent pole for my Quarter Dome T2 tent. It's such an easy fix! And Terry had the replacement section to me in no time! I'm so impressed and I wish all gear fixes were this easy. Thanks Tent Pole Technologies! Wonderful experience!!! read more

My wife and I bought a tent from an REI Used Gear Sale back in 2010. It came with some pretty bent poles, but I hadn't decided to do anything about them until now. REI referred me to Tent Pole Technologies for replacements. When I called seeking replacement poles, one of the guys said I should send in what I have, they'd straighten what could be straightened, and replace what needed to be replaced. When the poles arrived, he called and said only needed to replace one of the five poles and straightened the rest. What I originally thought would be a $200+ job came out to $70, return shipping included. Not only did they talk me into a less expensive alternative, the turn around was lightning fast (one business day). I was still a bit skeptical that straightened poles would be "as good as new," but when they came and I set up the tent, I was thrilled to be proven wrong. I can't say enough good things about Tent Pole Technologies. read more