I don't often leave reviews. But TEN committed attempted manslaughter tonight, so I felt the need to write a small note in response.
My wife and I booked a table for two for Restaurant Week. We were explicit on the reservation about her severe, anaphylaxis-inducing allergy to both peanuts and tree nuts. We reminded the waiter of the allergy when we arrived, and asked that every dish be checked with the chef to make sure there were no nuts. (I'm free from any such restrictions, but it's a Japanese restaurant, so of course we wanted to share, and in any event, I wasn't interested in ruining a date night by rendering myself unable to kiss my wife).
First course arrives: beef tartare roll, and very pretty ahi tuna with avocado...and pine nuts. Not listed on the menu, but literally covering the entire dish. I called the waiter over and noted the nuts on the plate. He immediately apologized. We asked if he had actually checked dishes with the chef, and he admitted that while he might have done so for my wife's order, he didn't do so for mine. I ordered a different appetizer and he left.
I admit, we probably should've just picked up and left at that point. We were feeling really uncertain about whether this place was taking her food allergy seriously. And no disrespect to any of my friends with intolerances to gluten or dairy (restaurants should take that shit seriously as well) but a nut allergy is life-and-death stuff. But we had this date planned, and it was already 8 pm, so we decided the best course of action was to ask to see the manager.
A few minutes after I inquired at the host station, the manager shambles to our table. "Hi." A blank stare. I thought, ok, maybe they didn't tell him what happened, and so I explained about my wife's allergy and the dish with the nuts. More blank stare. I said, "hey, we're not trying to get anyone in trouble, and we're not looking for a handout, we just wanna be sure you're not gonna bring anything else out of the kitchen with nuts in it. It could kill my wife." The entire response:
"Only use nuts on the salads and that dish. You're fine. I guess I'll double check."
We never saw him again.
The waiter gave us a discount essentially amounting to 20% off. Which, again, I'm not here to quibble about. Too many people think one mistake by a server entitles them to a free supper. But I really just don't think this place took at all seriously their obligation to serve food that was safe for their customers. Which should be a baseline thing for any spot taking your money in exchange for a bite to eat, whether it's a greasy spoon or (in this case) an expensive fine-dining spot. And so we won't go back, and we recommend that you skip it as well. read more