I contacted PROMOVE while trying to find safe housing for my family due to serious habitability and…read moremaintenance issues at my previous residence, including concerns that impacted my child's health. Instead of being treated with empathy or professionalism, I was spoken to in a very rude and dismissive manner by Chanel Douglas. After explaining my situation, I was told she could not help me, could not refer me to anyone else, and that she "worked for herself" and did not have a supervisor. My concerns were not simply about wanting to break a lease. I had already documented unresolved maintenance issues, including heating and flooding concerns, and ultimately had to vacate the property because the conditions were no longer safe for my family. I later received a response from the company stating they reviewed my file and that the conversation was related to lease obligations. However, that completely missed the point of my concern. My issue was the lack of compassion, professionalism, and willingness to assist someone dealing with a difficult housing situation involving safety and medical concerns. Clients reaching out for housing assistance should be treated respectfully, especially when they are already under stress. Based on my experience, I did not feel heard or supported.

I'd looked at TONS of places; mostly on FB Marketplace, Craigslist, Trulia & Zillow. Found a…read morecompany named, "ProMove" who takes your budget & criteria & then sends you prospects. The complex who you sign a lease with pays PROMOV. This saves TONS of time & money. My contact at PROMOVE was "Markisha Foster." I shared that I don't want to live near anyone smoking weed, shouting and fighting, a place with garbage & empty bottles strewn around, loud music, anyone selling drugs, breaking into cars and racing through in their cars like others and children don't live there. She asked what neighborhoods I found interesting? I said; Roswell, Marietta, Smyrna, Vinings and possibly Buckhead. She said give her a few hours and she'd get back to me. The very first place she recommended was a place in Smyrna named, "Park At Vinings". She said, "Judging by what you requested? Your gonna love this place." I liked what I saw online, asked her to set me up an appointment and take it from there. I don't like to jump into anything regardless of how I "feel" about it. I have to make an educated decision based on many factors. With that said.... When you first arrive there's a long roadway from the main road that you have to drive down so you really can't see much of the place from the road. It's a MASSIVE complex yet still...tucked away. I phoned the office and was greeted by a wonderful lady named, "Trina Slade". She instructed me on how to get to the leasing office. When I first entered, Trina greeted me with a big smile and a "Welcome!" Trina asked how I discovered them, what I was looking for and if I had any special requirements. I told her and she listened intently taking it all in. She showed me an illustration of everything available, asked which I would like to see, requested my I.D. and we were off! We hopped into one of those little golf carts and she delighted on how much she loved working there and how this place was like no other she'd worked. A few residents greeted her with a smile and light convo (ALWAYS a good sign with property Mgmt.) I took in all the little children playing, riding their bikes, people walking their little dogs, couples striding hand in hand, joggers and families just...living. I felt an exceptionally strong sense of family and shared values here. Nooo funny business. The pool was one of the most lovely I've seen in Atlanta, it's a winding resort style pool with plenty of seating. There seemed to be ample parking and lots of trees. I requested an upper unit because big roaches are usually found scurrying around most ground "garden units" in woodsy areas in The South & I'm not a fan. A 2nd floor unit wasn't available to be seen at that time so Trina showed me a garden unit that would have an almost identical layout to an upper unit soon to be available. From the moment I walked in, I liked it. 1333 sqft. Spacious, clean, with a much different layout to any others I'd seen. Big bedrooms, nice living room, lots of cabinets & closet space and even a large day room with skylights! I was in love with it. Just my kind of place. Markisha was spot on with this recommendation. I would DEFINITELY recommend Ms. Trina Slade and PAV to anyone in the market for a new apartment. She's patient, polite and won't stop until your satisfied and the place is beautiful. Thanks again for all your hard work Trina. I will DEFINITELY recommend you to any and all who need a place. I'm a happy camper!

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

My agent Savy Roberts was excellent. They are exceptional in every facet of home sales. The house…read moresold very quickly. I would highly recommend!

Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.

WARNING! First Residential is pathetic!…read more As a condo owner in the Inman Park neighborhood of Atlanta, GA, I wrote to express serious concern about the ongoing elevator outage at Inman Park Village (IPV) Condos which remained in effect for weeks until I filed a complaint. In my opinion, First Residential does not care about their customers and provides inadequate and mean-spirit support services for building residents. Recently, the building's only elevator was out of service for several weeks, creating a potentially dangerous and unacceptable situation for elderly residents, pets, individuals with disabilities, and anyone unable to safely use the stairs. Additionally, the conduct and performance of Resident Manager Dev Simon is awful. Numerous residents reported unprofessional, dismissive, and hostile interactions. Her handling of the elevator matter and other situations was inadequate, and no emergency or fire‑safety protocols for the building have been implemented by her as of June 18, 2026. There is no resident list or plan in place to assist first responders in an evacuation; in my opinion, this is both unsafe and unacceptable. In addition, I saw the elevator situation as a potential violation of the Americans with Disabilities Act as amended (ADA/ADAAA). The elevator has been fixed as of 6-21-2026, but the past and ongoing customer service provided by First Residential is still beyond horrible. I would recommend that any condo community stay far away from using First Residential.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Jackson allowed the tenant to have a dog when u said no dogs. On top of that he kept the pet…read moredeposit. He also gave an unhappy tenant my phone number instead of their landlord. It appears they wanted a full refund of their deposit and instead of doing his job he gave out his clients information to deal with it.

Jackson is a piece of crap.. he is rude and incompetent. He was my property manager for several…read moreyears and I received several complaints from my tenants about his disrespectful behavior and lack of response for repairs. In addition to the subpar work the people he hires to do repairs. The final straw for me was when he had his maintenance/ handy man attempt to fix a small pipe leak in my basement without my approval or authorization and his horrible work cost me 10s of thousands of dollars in repairs which Jackson is now trying to weasel his way out of so I'm suing him. HE IS TOTAL TRASH!!!! He and his company are a total piece of you know what!! Do not hire for any reason!!! UPDATE: 03-10-2024 I have several properties and if I was micromanaging how can unauthorized uncertified contractors repairs get done without my approval??...Jackson is a a total liar as reflected in his comments below. Additionally, you see no response from him in regards to him taking ownership of his incompetence handy man or paying for my damages. He attempted to resign after I refused to pay for damages and repairs caused unauthorized work done by his uncertified worker that flooded my basement so I terminated his contract because of this and his rudeness to me and my tenants. I should NOT have to and did not micromanage this property since this is why one hires a property manager... and YES.. I will talk to my tenants since they are my customers and I am the owner. His comments should also show what type of company he runs. He's a piece crap and if you hire him he will do the same to you.. just look at his other reviews and check my receipts below.

The Habersham occupies an enviable real estate footprint in the heart of Buckhead. Sadly, the…read moremanagement of the building, the Board as well as PMI management company are the worst. This is an old building with many outdated systems. But because it is run and managed by real estate agents, the building is in a state of deep decline. I solid Board and a smart manager could easily revive the building to its original glory, but there are too many short term interests to allow room for any strategic management.

Not only are they raising rent to an EXORBITANT amount for an apartment that has sagging floors,…read morebroken windows, cracked and leaning foundations... But hooray! Today they came and power washed the building... Without telling anyone. My plants knocked off my balcony (and my neighbors) is a shame, but I'm pretty sure my LIVING ROOM didn't need a wash. Maybe warn us next time so we can shut our windows? Habersham is a sham, they don't care about the buildings and they care even less about the tenants. Just greedy corporation out for money with zero customer service. I loved this apartment and have been here for years, it's a shame they're chasing us all out. And for the record, I CAN afford $1100/month, but 1 Peachtree Hills Ave NE is not WORTH that much.

On time, honest, great work. Fixed my door issue fast. Great communication, highly recommend!read more

The maintenance team is always on point. I never have any problems with getting some one out in a…read moretimely matter to take care of whatever issues I am having at the time.

We used Jeff to sell our condo last year and purchase our new townhouse this year. Jeff's level of…read moreprofessionalism is second to none. Jeff is honest and straight forward and will always tell you what he believes are the honest facts. It's a tough market for real estate right now and you don't need someone to tell you want you want to hear, you need objective honest assessments of what it is. Even in this tough market, we sold our Condo to the second person who looked at it. Jeff's excellent negotiating skills are what got the deal done. Moreover, Jeff had the patience to go through our experiencing of finding a new place, trying to decide on what neighborhood, looking at many properties and often at short notice. There are a lot of Realtors out there but if you want a true professional that will represent your interest, Jeff is your Realtor.

Dave Herren is a very knowledgeable, personable and transparent real estate agent with great…read moreintegrity. My wife and I met Dave two years ago before we moved to Atlanta and kept in touch with him during the time that we were renting. He was always available for any questions we had and we worked with him to purchase a home in Atlanta. Dave was very patient and he took the time to learn what was important for us. He connected us with other real estate professionals during the purchase process, who were very good at what they did. I would highly recommend Dave to anyone looking for a real estate agent in Atlanta.