Jon Turner was a great help -- suggested a bunch of great places, and set us up with a number of…read moretours. Sped the process along and was attentive in our search needs. The 'free' thing feels a bit suspicious to start, but the business model does start to make sense and I'm happy they reached out. Recommended!

STAY FAR AWAY!!! If I could give them negative stars, I would. They do not have your best…read moreinterests. As a licensed real estate agent, this was one of the most disappointing and unethical experiences I've had working with another real estate company. I had an exclusive tenant brokerage agreement with my client and reached out to Promove to help locate available apartment options. I initially spoke with Oleg Konstantinovsky, who told me he would provide a list of available properties and schedule the tours. He repeatedly assured me that I was protected as the client's agent, that I did not need to attend the tours in person, and that Promove had employees who conducted the showings. Most importantly, he repeatedly assured me that I would be paid. At no point did Oleg clearly explain how Promove's process actually worked. He never disclosed that: Promove would be paid directly by the apartment community. I needed a referral agreement with Promove. My compensation depended on additional requirements that had never been communicated to me. According to Promove, I needed to personally show the property in order to receive compensation. After my client paid the deposit, Oleg actually called me asking why Promove--instead of me--was listed to receive the referral payment. That immediately raised concerns. I then contacted the apartment leasing office directly and was told that because Promove had contacted them first regarding my client, the referral payment would go to Promove--not to me as my client's agent. When I confronted Oleg, he claimed the reason was that he had a listing agreement with the apartment community. I verified this directly with the leasing office, and they told me that was not true. I also spoke with Promove manager David Haynes to understand why none of this had been explained upfront. Rather than answering my questions, he cowardly kept repeatedly responding with, "That's been our policy for 30 years." He never addressed why the process had not been disclosed before my client moved forward. In the end, Promove collected approximately $2,000 after doing little more than emailing to schedule a tour, while I--the agent representing the client under an exclusive agreement--was completely cut out of the compensation because of information that was never disclosed from the beginning. Even my client described the situation as unethical and was extremely unhappy with how everything was handled. My issue is not that companies have policies. My issue is with the complete lack of transparency. If Promove had honestly explained the process from the beginning, I could have made an informed decision and protected both my client and my business. Instead, I was repeatedly reassured that everything was fine, only to discover after the lease was signed that I had effectively been replaced in the transaction. Based on my experience, I cannot recommend Promove to other real estate agents. I would strongly encourage any agent considering working with them to avoid working with Promove at all costs. If you do reach out to Promove simply to get a list of available apartments, DO NOT allow Promove to schedule any appointments on your behalf. You call the apartment complex yourself, register your name as the agent, schedule a tour, and show up with your client to the tour. Not sure how either one of these guys sleeps at night knowing they're literally living in a web of lying, manipulating, and stealing from people.

Caroline Millar was fantastic to work with and I am very glad we chose her to help us buy our new…read morehome and sell our other one. We had a tight deadline to complete all of that over the summer while our kids were out of school and we mostly made that happen! There were a lot of ups and downs with both transactions, but Caroline was professional, proactive and on top of it the entire time. She was always available for showings (or having a peer sub in), quick to respond to any and all questions / feedback and all but flew across the country to get multiple updates per day from our buyers' loan officer when there were issues with funding and closing on time. We went from Plan A, to B, to C and maybe Plan D (I honestly lost count of the issues and pivots we had to do) and she kept everything moving forward when it was trying like hell to go sideways again, and again, and again.... I highly recommend Caroline and I am very happy I made that call to the Justin Landis Group. I have already been recommending her to neighbors! Give her a call if you're in need of a real estate agent and ask her about our story for some laughs / drama (bring popcorn!). P.S. The rest of the team was awesome, too: Mari (Visual Coordinator), Matt (Transaction Coordinator) and Jess (Director of Operations). The marketing / photographer for our home was on point -- the Zillow listing (with 3D walkthrough) and printed pamphlets were gorgeous and we got a ton of interest and positive feedback, even from family and friends!

I worked with Riley to purchase a home in the Atlanta area. We looked at homes all over Decatur and…read moreTucker. Riley was amazing to work with, very responsive and accommodating to my schedule! He was very knowledgeable and coordinated everything so all I had to do was decide which home I wanted. I would definitely recommend Riley as an agent and I will definitely be reaching out to him again for my real estate needs!

Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.

WARNING! First Residential is pathetic!…read more As a condo owner in the Inman Park neighborhood of Atlanta, GA, I wrote to express serious concern about the ongoing elevator outage at Inman Park Village (IPV) Condos which remained in effect for weeks until I filed a complaint. In my opinion, First Residential does not care about their customers and provides inadequate and mean-spirit support services for building residents. Recently, the building's only elevator was out of service for several weeks, creating a potentially dangerous and unacceptable situation for elderly residents, pets, individuals with disabilities, and anyone unable to safely use the stairs. Additionally, the conduct and performance of Resident Manager Dev Simon is awful. Numerous residents reported unprofessional, dismissive, and hostile interactions. Her handling of the elevator matter and other situations was inadequate, and no emergency or fire‑safety protocols for the building have been implemented by her as of June 18, 2026. There is no resident list or plan in place to assist first responders in an evacuation; in my opinion, this is both unsafe and unacceptable. In addition, I saw the elevator situation as a potential violation of the Americans with Disabilities Act as amended (ADA/ADAAA). The elevator has been fixed as of 6-21-2026, but the past and ongoing customer service provided by First Residential is still beyond horrible. I would recommend that any condo community stay far away from using First Residential.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Long, professional, rewarding relationship! Cooper Brown…read moremanaged my rental property for over 20 years. This team has a sense of urgency, and professionalism that is hard to find in a property management company. I can't recall having a vacancy last even a month as they were able to find tenants quickly with a reliable payment history. When maintenance issues arose they were quick to notify me, present solutions, and hire the right individuals to resolve the issue. They are well versed in household repairs so they are able to keep the cost down and vendors accountable. They also kept the tenants happy throughout the repair process as well. I was fortunate to have this team work for me and would hire them again without hesitation. David, Steve, Nicholas, Jason and team did and continue to do an incredible job. Thanks for your help over the last 20 years! -George V

On April 9, 2025, a water leak originating from the bathroom of the unit above mine -- managed by…read morethis property management company -- caused my ceiling to collapse. This has resulted in significant property damage that remains unresolved to this date. I contacted Nicholas at this company immediately following the incident. While the company did acknowledge responsibility for the damage caused by the unit they manage, they have since failed to follow through with any action. No repairs have been arranged, and I have not been offered any compensation for my damages despite their acknowledgment. This is the second time this same unit has caused damage affecting my property. A reputable property management company has a responsibility to ensure that the owners they represent maintain their units to an acceptable standard -- particularly when neglect directly harms neighboring residents. This company has acknowledged fault yet still failed to make it right. I am requesting that this company take immediate action to: 1. Follow through on their acknowledgment of responsibility and arrange for full repair of my ceiling and any related property damage. 2. Compensate me for all losses incurred as a result of this incident. 3. Take corrective measures to ensure this unit does not continue to cause damage to neighboring owners. This company's repeated failure to hold their clients to a basic standard of care -- and their inaction even after accepting responsibility -- is a serious concern that reflects poorly on their business practices. I am seeking the BBB's assistance in reaching a fair and timely resolution.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Jackson allowed the tenant to have a dog when u said no dogs. On top of that he kept the pet…read moredeposit. He also gave an unhappy tenant my phone number instead of their landlord. It appears they wanted a full refund of their deposit and instead of doing his job he gave out his clients information to deal with it.

Jackson is a piece of crap.. he is rude and incompetent. He was my property manager for several…read moreyears and I received several complaints from my tenants about his disrespectful behavior and lack of response for repairs. In addition to the subpar work the people he hires to do repairs. The final straw for me was when he had his maintenance/ handy man attempt to fix a small pipe leak in my basement without my approval or authorization and his horrible work cost me 10s of thousands of dollars in repairs which Jackson is now trying to weasel his way out of so I'm suing him. HE IS TOTAL TRASH!!!! He and his company are a total piece of you know what!! Do not hire for any reason!!! UPDATE: 03-10-2024 I have several properties and if I was micromanaging how can unauthorized uncertified contractors repairs get done without my approval??...Jackson is a a total liar as reflected in his comments below. Additionally, you see no response from him in regards to him taking ownership of his incompetence handy man or paying for my damages. He attempted to resign after I refused to pay for damages and repairs caused unauthorized work done by his uncertified worker that flooded my basement so I terminated his contract because of this and his rudeness to me and my tenants. I should NOT have to and did not micromanage this property since this is why one hires a property manager... and YES.. I will talk to my tenants since they are my customers and I am the owner. His comments should also show what type of company he runs. He's a piece crap and if you hire him he will do the same to you.. just look at his other reviews and check my receipts below.

I have lived in Habersham properties for the past 4 years, and I must say that overall it has been…read morea great experience. Before considering one of their properties, however, there are some things that potential residents should take into consideration. First, the true beauty of Habersham Properties is their location and price. For example, I rented a one-bedroom apartment off of 14th Street -- less than a block from the entrance to Piedmont Park -- for $600/month. This tiny little apartment was within walking distance of Joe's on Juniper, The Nook, Nickiemoto's, the Botanical Gardens, and pretty much anywhere else that you want to go in midtown. That being said, these are truly no-frills properties. They are typically older apartment buildings that have been moderately renovated, in fact some don't include central heating and air (which is pretty essential to some people for Georgia summers). As far as customer service, this all depends on who you deal with. Lee Pye and Ann Story pretty much rock. While leaving a general voicemail is probably not going to get you anywhere and the office is seriously closed on the weekends, having Lee or Ann's email's or direct lines will get a quick response. Plus, they are totally helpful. For example, I left my itsy bitsy apartment on 14th Street. The new place flooded and the landlord was a total b*tch about the situation (LANDLORD: How could this flooding have happened? ME: I have no idea. LANDLORD: Have you been flushing tampons down the toilet? ME: No. LANDLORD: Well, if you have you need to tell me because we are investigating the contents of the pump, and if we find a tampon, there's a problem. She never apologized, but did inform me that I was "lucky" no feminine products were discovered.) Anyway, I called Ann and she worked her butt off to find me something quick and in my price range. She even met me on her day off. As for repair requests, if something major breaks, they will come immediately. For example, I had a hot water heater problem when I moved into my new apartment near Ardmore Park. I was freaking out, called the Repair hotline and even drove to the office. Before I could get to the office (which was like 3 miles away), repair guy was already at my place. Problem solved. Now, some slats fell off of my closet door, well, that's still waiting to be fixed. So, if you made it this far in my long-winded review, here's the moral of the story: if location and price are at the top of your list, you won't find a better deal than Habersham. If amenities and mgmt attention are at the top of your list, you might want to look at some other places as well.

The Habersham occupies an enviable real estate footprint in the heart of Buckhead. Sadly, the…read moremanagement of the building, the Board as well as PMI management company are the worst. This is an old building with many outdated systems. But because it is run and managed by real estate agents, the building is in a state of deep decline. I solid Board and a smart manager could easily revive the building to its original glory, but there are too many short term interests to allow room for any strategic management.

Supervisor Technician (Charles) is phenomenal and very informative. I had a couple of maintenance…read morerequests during my move in orientation and he handled them immediately by resolving it himself. The home is equipped with additional features like a resident app to control door locks, HVAC, maintenance requests, rent payments; very convenient. The rent includes Water, Trash, Sewer & Spectrum. I scored my experience 3 stars bc I am spammed with a survey request for every single thing possible. The move in process was simple but overwhelming with so many texts and emails. It was impossible to keep up. The home was inspected for cleanliness prior to my move in but had drink/ food splatters on the baseboards and walls from previous tenants. The paint job was incredibly sloppy and unprofessional. It is obvious that they hire cheap/unlicensed contractors to clean and paint. ​

DO NOT RENT!!! 738 Brighton Ln. Garland, TX 75043. You will be very disappointed. The home has…read morefoundation problems. The windows are so old, and the air seeps out every which way you can imagine. Winter months light bill maybe $150.00 due to poor house maintenance your light bill will be $600 in the summer months. The roof is falling, the fence is rotting and falling apart. There are cracks throughout the entire house. This leasing company is horrible. They take your money you can NEVER get a hold of anyone with authority. Every time you call you must speak to a call rep that barley speaks English. When it comes to repairs on the home, they send out 3rd party contractors to put bandages on major issues. Every single 3rd party contractor that came to the house stated that the leasing company "Invitation Homes," are cheap and my repairs are just that. The front bathroom is filled with mold. They take your money and the repairs are subpar at best. I have chosen to leave the home due to improper treatment as well as the decline of the home. They will just go in and paint and make it look pretty, only to scam another family to move into a home that has mold and foundation issues. They knew that the home has foundation issues and neglected the home as you can see where the walls are breaking apart with the mesh behind the paint. Again just proof of the subpar repairs. I would give this company no stars if I could as I feel like they are just a money hungry company and don't truly care about the tennants and the conditions they provide to live in. My story is just one of thousands of similar experiences: add-on fees, bogus charges levied against security deposits, poor living conditions, and no real recourse for renters. Even after losing a recent FTC class action lawsuit, this company continues its fraudulent practices, relying on renters being too busy or powerless to challenge them. Don't be fooled by their social media response- they'll "look into it" to save face on social media and then do nothing about it.

We used Jeff to sell our condo last year and purchase our new townhouse this year. Jeff's level of…read moreprofessionalism is second to none. Jeff is honest and straight forward and will always tell you what he believes are the honest facts. It's a tough market for real estate right now and you don't need someone to tell you want you want to hear, you need objective honest assessments of what it is. Even in this tough market, we sold our Condo to the second person who looked at it. Jeff's excellent negotiating skills are what got the deal done. Moreover, Jeff had the patience to go through our experiencing of finding a new place, trying to decide on what neighborhood, looking at many properties and often at short notice. There are a lot of Realtors out there but if you want a true professional that will represent your interest, Jeff is your Realtor.

Dave Herren is a very knowledgeable, personable and transparent real estate agent with great…read moreintegrity. My wife and I met Dave two years ago before we moved to Atlanta and kept in touch with him during the time that we were renting. He was always available for any questions we had and we worked with him to purchase a home in Atlanta. Dave was very patient and he took the time to learn what was important for us. He connected us with other real estate professionals during the purchase process, who were very good at what they did. I would highly recommend Dave to anyone looking for a real estate agent in Atlanta.