I have a rolleiflex that has been scratching my negatives. The professional lab I use in California advised me that the camera was scratching my negatives but that most camera shops could easily fix it. I called Tempe camera ahead of time and spoke with them about the issues and they said they could most likely fix it so I brought the camera in. Joe, the repair technician, strongly insisted that the scratches were from the lab I was using and that the camera was completely fine. Knowing this wasn't the case we took a roll of film shot on the rollei to Tempe camera's lab next door to be developed and scanned. Unsurprisingly the negatives had the same scratches on them. The gentleman in the lab was much more informed and talked us through which part of the rolleiflex to clean, hopefully that will fix the scratching. This situation along with multiple condescending and rude interactions with employees in the sales and repair departments at Tempe camera have left me feeling quite disappointed. read more

Recently I've called the sales department a few times because I'm in the market to buy a new lens. The first thing I learned as a new customer is the sales staff borders on being rude and a guy name Eric crosses over it starting with, he doesn't know how to answer the phone; not to mention carry on a conversation without making the CUSTOMER feel like they're intruding into what is suppose to be his job. I believe this is the main camera business in valley, therefore business must be good and this entitles them to look down on people who are engaging in a fun hobby. Not to mention a CUSTOMER who was willing to pay $2600 for a lens. Because of this associates attitude and the over all negative vibe from this store, I will have to buy on-line, it'll be worth the wait knowing I'm not spending money with them. I had considered taking classes through this establishment and buying other major equipment in hopes to take this hobby to a higher level in the future. I've been in the store once, but I'll never return ... because after all, this is a big world I'm pretty sure they're not the only store. read more

They fixed a seriously damaged lens for a very good price. I'll be a return customer for certain.

This review is specifically for the rental department. Hands down the best place to go for your rental gear. I needed to rent some gear to rig up my 5D III to shoot video properly. Since I'm primarily a still photographer I needed some direction in what the best gear for the job would be. The guys at the rental counter were extremely helpful in getting a grip of things together to make sure I had everything I needed. They were patient, kind and very knowledgable about the equipment they were giving me. They were thorough and accommodating. I've had plenty of frustrating experiences with other camera stores and this was a breath of fresh air. I mentioned the awesome level of service to a friend who's rented with them before and he had equally great things to say. I can't recommend these guys enough! If you have any rental needs in the Phoenix area Tempe Camera is the place. read more

Tempe Camera is the best. I have been a customer of theirs for years. Just brought my old Polaroid ProCam in to their repair shop because the camera was dead. Because Polaroids have not been made for years -- I thought I would be out of luck. Happily that was not the case. Michael DeLanie fixed it in minutes. He came up to give it to me and I asked him how much the repair cost and he said no charge. Love this place! Lucky to have it in town. read more

Highly professional photography store, it's the very best. My first personal experience with Tempe Camera was fifteen years ago when I took in a an aging SLR camera for restoration. It came back feeling, sounding, and working like new. I was thrilled and have since been returning to the same store for more. Their rentals department is also excellent, I rely on it for running my business. I can count on Tempe Camera having the gear I will need for photo shoots I promise to clients. Their employees are very professional and a pleasure to work with. Everyone I have talked to about Tempe Camera has also had similar experiences, to the point where buying used photo equipment originally purchased there is a reassuring sign. I really don't look elsewhere when I need a local store. read more

Good camera service and friendly team. Good prices on Film also.

I was in a bind on an assignment and these guys bent over backwards to help me. Can't say enough for the level of customer service and concern for my predicament. They genuinely wanted to help make sure I was successful. Thank you Tempe Camera!! read more

Knowledgeable sales staff and the film development is fast and responsive. I like receiving texts knowing when my film is in.

Had a memory card problem with my Canon G12. Marcia at Tempe Camera thought there was a loose fragment in the card compartment. She worked on it while I waited and got the camera working again. No charge. Thanks for great service. read more

Always renting lenses from them, prices are reasonable, staff is honest, trustworthy and friendly! They really take pride on building relationships with regular customers! read more

Marsha Waz is awesome! I went in this morning fully expecting that my canon would need a huge repair or at the least a cleaning. Turns out it was a small fix and there was no charge. The really great thing about this is that I am leaving town in two days and need my camera so she could have easily told me they needed to keep the camera and charged me a huge fee but they didn't. The fact that they were honest with me is a huge factor in my returning and in recommending them to others! read more

I Use to love this place, but they've changed!!! I have been trying to talk to the manager about several developing errors they have made on my past 3 orders! BUT after 4 messages and no call back, I am resorting to an honest review: I have a business. I need developing I can rely on. I know mistakes can happen, and I have been understanding, but sadly enough is enough. When they couldn't get my simplest order right (third in a row), then had a very trite, smug attitude about it, I asked to talk to a manager. They will "take a note"...no call. I left an email... no call. Sadly, I think they are not customer oriented anymore because they figure we don't have a lot of other options. I am now looking for options. Someone else will want the hundreds of dollars my company spends. read more

I've rented lenses from Tempe Camera for over a year now. I primarily rent specific lenses for astrophotography. I've found the staff to be very helpful answering my questions and offering suggestions around low light photography. Tempe Camera's rental pricing is reasonable and they've been very fair when I've rented for extended periods. All in all my experience with Tempe Camera has been very positive. read more

I always try to shop local and am even willing to pay a bit more than online but not when customer service is so lacking. I've been going to Tempe Camera for years and almost always (there have been a few exceptions) they are elitist in the sales department and look down on anyone not a pro. I recently went in to purchase a couple of Christmas presents for my husband. Showed the sales guy his list on Amazon and he looked at me like I was an idiot. All he would do is ask what kind of camera he had. I couldn't answer but what I was buying wasn't specific to camera type but the plug that is sold separately is. He could have explained that rather than arguing with me for five minutes. Ended up making the purchase but only to avoid paying rush shipping from one of the good stores in NY. I'll take my business online where there are plenty of places who know how to treat customers. I hope Tempe Camera can stay in business with the crappy way that they treat customers upstairs but I don't know how they'll do it. read more

Called to see if they had the Nikon 50mm 1.2 lens in stock. Got put on hold for 10 minutes before I could tell them what I was looking for. The guy told me he never heard of that lens, I told him Nikon had been making it for around 30 years and that it was a manually focussing lens. He said he looked on his computer and that Nikon did not offer it. I guess I should call Nikon USA and tell them their web site is wrong. I then ordered the lens from Adorama. read more

I recently acquired two film cameras, which I was super excited to try out. Rather than order film offline I decided to support local business and shop at Tempe Camera. Unfortunately, the customer service was lackluster and left much to be desired. I asked for 120 film and the salesman pointed towards a shelf and said "Ya we've got this new portra." He said "new portra" so I automatically thought of Kodak's NEW PORTRA. I wanted to try Fuji 400, so I questioned "oh, do you have any of the Fuji 400?". "That's exactly what I just pointed at." He replied in a condescending tone. Although he may have motioned towards a Fuji film, he SAID new portra-which is KODAK. He proceeded to treat me like a nobody and I bought less than I had intended to buy because of it. All in all, it wasn't my WORST retail experience, but still a big bummer in my book. In the future Id rather order my film from a big box store like b&h (for less $) and not have to deal with hoity-toity salesman. Every customer should be treated with respect and care whether or not they know as much as you do, sales guy. read more

I like Tempe Camera, dont get me wrong. I have purchased many items from them. Unfortunately, two months ago I purchased a huge gb, expensive memory card for my Nikon D90. The memory card worked for a month and then split in half, it completely came apart. I called Tempe Camera. The first time I was hung up on and the second time I was told it was my fault and that they would do nothing to help me out. I spent $80 on the memory card. I got a memory card at Walmart years ago for $10 and it works so much better. I feel I wasted my money by going to Tempe Camera and will not be shopping there any longer, even though I have spent a lot of money there and was a loyal customer. I would really suggest watching your back with this company. read more

At this point I only continue to shop here because it's my only option if I want to go to a physical store. The repair department is slower then using the free shipping method when buying something from China, the sales department is arrogant and makes you feel like an idiot if you don't know proper vocab even though you make far more then they do in an hour, and the rentals are way over priced and not helpful. Seriously not worth giving your business to. read more

They have have all of the top of the line equipment. Everytime I go the store, I find what I need. However I run into more problems here than solutions, starting with extremely high prices. I can find cheaper costs at everyone of Tempe camera's competitors, whether the product is for purchase or rent. I have yet to have a visit in which their pompous employees don't strut about, telling me everything that I already. It is almost as if they think they are the only persons in the world to ever use a camera. I once took my film camera in to replace a battery, and the clerk put the thing in upside down. If there were a 1-10 scale for customer service, Tempe Camera would fall at a -6. read more

Super helpful. They've got anything and everything you need from camera repairs to film development supplies. However they don't develop film in this building, but their next door neighbor does! read more

Fine for rentals but please do NOT take your repair here! Quoted me an $850 lens (canon 50mm 1.2) repair without even telling me what's wrong because "Canon doesn't release that information before it's repaired"...excuse me? Find another repair option. Customer service is not great either. read more

Ok, so my nasty sounds on my camera was fixed by office Cannon reps after I shipped it into their report shop and it works great now. I also had to send in the camera I was trying out and forced into buying. Sure, some of this is just bad luck. However, I was treated really poorly the whole time and next time I will ship my camera back to Cannon. read more

On a Friday I was getting ready to photograph an big event the following day and found an old tripod in the garage that was much sturdier than the one I had planned on using. However, it had one leg that was slipping. I also had a light stand whose top piece needed another element to work with my light attachment. I went to the repair department to see if they could help. The first two people could not help, but one of them went to the back and got Mike to come up and help me. I apologized for coming in at such a late date needing this equipment fixed right then if I was going to use it the next morning. He was very patient and thoughtful. He proceeded to fix the tripod and also to find another problem with it and fix that. The light stand was also fixed up with some spare parts. He just asked me to leave something in the tip jar, which of course I was happy to do. I used both items during the event photographing hundreds of people in an outdoor setting and everything worked perfectly. So glad he could fix that tripod and stand at short notice! read more

I've stopped in probably twice in the past few years. There aren't many "brick" camera stores any more with the rise of online shopping. Tempe does have a good selection of new, used and rental gear on hand. read more

Shouldn't have bought local. Sony came out with a terrible 50mm 1.8 lense that made too much noise to be used for video. Thinking that it was a safe buy, I bought it from Tempe Camera right when it came out. I mean what can go wrong, it has to be worth $250. Well it wasn't and I couldn't use it, and you can look at the reviews and see that it is a terrible lens. Why Tempe Camera gets a bad review is they charged me a restocking fee to return it. What? It's 2016, Amazon would have delivered it the same day and accepted the return with no questions asked. You never know when you are going to regret buying something so make sure you are purchasing it from somewhere with a better return policy. read more

The service at this place was impeccable. I bought my wife a nice camera for Mother's Day and the interior mechanism got dirty. She was very upset but the service guy cleaned it in like 5 minutes and did not charge for a full cleaning. He took the time to give some suggestions on how to prevent similar problems in the future. Although she is a beginner, he did not talk down to her and was very friendly. We would highly recommend this place and will definitely make the trip back even though we live 3 hours away! read more

I've done business with Tempe Camera a couple of times. A couple times ago, I was in to purchase a polarizer filter for one of my lenses. The sales associate was explaining the difference between the more expensive filter and the cheaper one. I ultimately purchased the cheaper one, but when I got home, I found that both of the filters had been placed in my bag. I called Tempe Camera to speak to the associate with whom I purchased the filter, but he was not in. After many attempts to try to get a hold of that particular associate (I wanted to return the filter when he was in, so that he didn't get in trouble), I just decided to return it to whoever was there at the time. When I returned it, the associated behind the counter treated me as if I had stolen the filter, instead of returning it and doing the right thing. I also recently did business with the photo imaging department, with a not so pleasant experience. The images I had reproduced came from slides. When I brought them in, I had explained to the associate that I had labeled the slides "front" so that the images would be printed with the end result looking like it did with the slide labled as I had it (as last time I had slides printed off, a number of the slides were backwards). When I went to pick the prints up, there was a sticky attached to the front that read "please tell the customer the correct way to view slides." I was a little offended, so I spoke with the associate there at the time (which just happened to be the guy I had originally explained to what I did). I also told him I know the correct way that slides have to be PRINTED, but he continued to speak to me as if I was stupid. My husband was with me and was also upset by the way the assoicate was speaking down to me. I'll tell you what, I won't be doing any business with Tempe Camera any time soon. read more

As a student photographer formerly from an urban area, with a passion for film, Tempe Camera was an absolute treasure trove, upon my move to Arizona for school. They have the widest range of film I've seen at any local store, with the processing center conveniently located next door, a well stocked sales floor, as well as rental and repair departments, which has led me to become a frequent customer as opposed to ordering my supplies from B&H online. After my first visit this would continue to be a raving review of an awesome local business, but I've learned the sad reality. All of the above attributes are reasons why the *consistent* arrogance and disinterested behavior on apart of the Sales/Rental staff is absolutely astounding to me. After reading the reviews here, unfortunately I see that this isn't just a series of bad personal experiences, but rather a general way in which this business is run. The most insulting part of this behavior, is that it only applies towards "certain" business , as I've witnessed an entirely different attitude towards the more "seasoned" photographer or one of the handful of frequent customers that they've deemed "deep-pocketed" enough to get to know. Subsequently, if you decide to spend your money there, despite this treatment, don't bother asking for advice on said purchase, because a used car salesman is more likely to give you a genuine response. I spent 10 minutes at the rental counter after dropping a lens off for repair, seeking suggestions about lenses I have not used, and the salesperson acted as though he'd rather attend a root canal, than recommend a lens I would have been interested in renting had he given me the confidence that it was right for my shoot or offered alternatives. Instead, he saw his efforts better served to scoff under his breath and roll his eyes at my lack of knowledge, as well as to let me know they required a deposit, in a tone that already assumed I couldn't afford it. Student discounts are given to customers, but again, only the ones they deem worthy. (ASU only). If you're lucky, you'll speak with the ONE helpful gentleman who tells you to "say you go to ASU", so other students can benefit from it. This exclusion of the *multiple* other educational institutions offering photography/art degrees, is just downright negligent to the field (not to mention insulting), as students are the next generation of professionals. Even if you are an ASU student or were given the opportunity to "just say you are", only about 5% of those new purchases actually make the "discount list", they have programmed their computer system to honor. On multiple occasions I have inquired at the point of sale as to what the discount percentage is or why the majority of these purchases aren't discounted, they consistently make a vague remark about the computer system, instead of enumerating the policy or the specific percentage discounted, so you know which items specifically will be applicable in the future. I strongly urge this potentially wonderful company to take a sincere look into the day-to-day sales interactions that occur on behalf of their business and invest some much needed training time, even if just to tell your middle aged employees not to behave like spoiled children. Even if your only concern is truly your profit, you are wasting a significant portion of that on these employees that only discourage business. No one seeking advice that plans to spend their money with you, should ever leave empty handed and feeling an inch tall, purely because of pretentiousness on the part of employees. In the meantime, I highly recommend saving money and supporting B&H, who have treated me with more personal care and respect in online interactions than these people have face to face. read more

well, i have a favorite DSLR like camera, nothing fancy. the zoom doesn't work anymore. unfortunately, per Tempe Camera, they can't fix it. oh well. they have lots of nice stuff. read more

I found an old roll of 110 film and took it to Tempe Camera to see if they could develope it for me. I had already tried Costco. To my surprise and delight they said they could. The price was reasonable and the photos we very nice. I was very pleased and would definately go to them for other needs. read more

very helpful. nice guys. i'm new to photography and David was patient explaining new items to me. will definitely be returning :)

I have never been there before (WI transplant) and I was impressed. I had two tripods with issues and the repair department fixed them both while I waited (needed more skill and a little glue). I donated $10 to their pizza fund ;). The place has a great selection of equipment and seems very well run. I would go there for the customer service before I would shop online. Very satisfied. read more

I've been very happy with all of my experiences here. I've bought a couple of lenses, and also gotten prints from their TCR Photo Imaging Center. The staff knows what they are talking about and are happy to explain anything! One time I brought in a lens for a repair and the guy was able to fix it in one minute at no charge! It was an easy fix where the lens wasn't connecting to the camera properly, but the fact that it was fixed on the spot and for no charge was very nice. read more

Mmm be very very careful on used lenses there. I am pretty experienced and picked up on some "fixes" on used lenses at prices that should be E- to E+. I dont have an issue with fixes if someone does not try to tell me its as the factory sent made them. Buyer be ware not all lenses are like this there but would tell you do your research and if you do buy they have a 5 day policy so get the lens home and study it. Good luck. read more

Deb is a ROCKSTAR! She helped me get some amazing artwork created for our office. Thank you for your professionalism and quality of work. Worth the price. Skip shutterlcy or costco for canvas's. TEMPE CAMERA all the way! read more

John Sullivan spent about an hour with my wife and I. He was very knowledgable and extremely patient. Our camera purchase was probably below average as far as dollars spent but he acted as if we were the only people in the store and as if we made a large purchase. We highly recommend Tempe Camera!!!! read more

Very helpful staff helped me fix my camera settings. I thought my camera lens was broken but an employee named Marcia came to my rescue. I am new to photography and was nervous they would charge me just to look at my lens but she took a moment to ask me how she could help and then proceeded to reset my settings and everything is better. read more

I had a wonderful experience , with the staff and the thoughtfulness. I had color & black & white negatives from 1957 and they didn't have the best of storage. I was hoping to get them done for my brother who was visiting from Michigan. They got them done and they were wonderful. I am so pleased and it was wonderful to see such thoughtfulness and customer service along with talent. read more

Mimi and Lonnie were SO very helpful in assisting me with the purchase of a gift certificate for my son Brad. The big deal was that I live in Wichita, KS. It was for Christmas and didn't want it to just show up in the mail. After speaking with Mimi several times, and she is such a delight! , she was able to wrap it and then send in regular mail form to my son. She spent extra time and effort and didn't charge me an outrageous amount. I am so happy that my son has great people there to do business with. Thanks Tempe Camera!!!! read more