DO NOT TAKE YOUR PETS TO TEMECULA PET SALON AND SPA. THE CUSTOMER SERVICE HAS LEFT THE BUILDING. COME HERE IF YOU WANT TO BE TRASH TALKED BEHIND YOUR BACK AND OVER HEAR THEM TALKING BAD ABOUT CUSTOMERS WHEN THEY DO NOT CUT YOUR PUPS THE WAY YOU INSTRUCTED. So I took my dogs here several times over the past almost 2 years. In the beginning the service was great. Staff was friendly and used to take notes on the cut I wanted for my pups and stuck to what was asked for and I was a happy customer. Recently there is an EMPLOYEE WHO TRASH TALKS CUSTOMERS (she's short with dark hair). The last time I was picking up one of my pups from a grooming at Temecula Pet Salon and Spa, the front desk lady (who is the short one with dark hair I'll be referencing throughout) was talking bad and cursing about a previous customer who said she got the instructions for their cut wrong. She was cursing and saying this previous customer lied about the instructions and was literally berating them as I was arriving to pick up my dog and didn't immediately stop her bad mouthing when I walked in. She just had to finish her story to her coworkers as if this behavior was somehow ok. That was red flag # 1. But, seconds later, she hands me my dog with an incorrect cut as well. Red flag #2. Of course, after watching her display such disgusting behavior about a previous customer, I knew my feedback would clearly get the same bad mouthing so I just took my dog, paid with a tip, and left. I was very unsettling to know that they were handling a previous customer so poorly, spoke so openly about it in front of me (another customer), and clearly the same dark haired lady didn't follow my requested instructions for the cut as well. But I continued trying to process the experience and whether I would bring my pups back. You would think lightning doesn't strike the same place twice, right? This lady was clearly making mistakes on customers' instructions. But I thought they had been good for so long with no issues that I would give them another chance. I mean, why not give them a bit of grace, right? However, that was a mistake. I took both of my pups back for another cut today. I arrived to a front desk lady with blonde hair who said we have notes from last time on my dog's cut (which is the one Temecula Pet Salon and Spa got wrong). I kindly said that last time the cut came out wrong so I gave them the proper instructions. I hand over my pups and thought all was fine. Later, they call to pick up my pups and I answer, I hear what appears to be the short dark haired lady who was trash talking the customer that I mentioned earlier in this post. She must not have realized the blonde front desk lady was calling me to get my dogs because she was cursing and using the same profane language and narrative from when I walked in on this behavior before. In summary, she was saying, "that's horse sh*t" that she got the cut wrong the last time we were there. I was shocked and disgusted. I don't know how this disgusting level of customer service made it into Temecula Pet Salon and Spa, but I suggest you fire the foul mouth that seems to be tainting your business. As a customer of about 2 years I will never be coming back to Temecula Pet Salon and Spa! That was the most vile experience Temecula Pet Salon and Spa could ever provide paying customers. I get that mistakes happen and communications can sometimes break down, but the audacity to constantly defer responsibility and curse/bad mouth the people who keep your business open is unacceptable. read more