I've been with Freedom Mobile from back when it was called Wind Mobile and this location is the one…read morethat I frequent. It's conveniently located in Carlingwood Mall. Service is generally good, but my favourite sales associate is Grant (I think he looks like a young Hayden Christensen, but he says people tell him he looks more like Topher Grace, lol). He's very nice, patient and knowledgable. He gives you great information and good tips about your phone. I know lots of people snub Freedom Mobile because of its limited network coverage, but it works great for me because I spend most of my time in urban areas that are covered by Freedom. If you live in the suburbs or rural areas you may end up roaming. I'm on a discontinued plan, but I get unlimited Canada calling, unlimited texts, unlimited data (although only 2GB is at full speed, after that it's slower), voicemail, call waiting, and caller ID for less than half the price of other providers. I love Freedom Mobile (although I still think of them as Wind), lol.

It not this specific location but Bell in general. I had TV and internet for a couple of years…read more This company has the worst customer service I've ever experienced. They are classic bait and switchers and are not to be trusted. Completely overcharged for what they provided. Don't try calling them it's a complete waste of time, they treat their customers with absolute distain. The worst thing is they advertise about being concerned about people's mental health a lot, but truly this is a lie. After dealing with Bell as a customer I can you that my mental health become much worse. And no I do not for work one of their competitors, or even in field. I'm writing this due to their shabby treatment of me when I was their customer.

Terrible service from a Company and site I expected a lot more from…read more Recently I acquired a new Samsung S23 Plus at the Kanata site of Bell Canada Mobility. It is the facility in the parking lot of Walmart in Centrum. I have had the phone for 3 months, and one Sunday the phone would not turn on. I tried everything. I took it to the place I bought it from and they tried a few of the same things and announced that I had to reach out to SAMSUNG customer service and arrange a return for repair. I am not one to complain, but I need my phone for work, so I asked for a loaner and they said, no, we don't have loaners. Zero help other than a phone number for Samsung support. I contact Samsung and they sent me shipping lables to return the phone for repair to Markham. Needless to say I am not happy with all the promises Bell gives us about support, what they really mean is once you sign a contract too bad. Well too bad for them as well, since I cannot be without a phone I bought my back up at a competitor and plan on switching all three of my phones away from Bell. Bad service is not something we should put up with especially at the fee's we all pay. I am done with Bell. Especially this location of Bell Mob.

Dispute With Storm Internet Services For Unwarranted Service Charges, Refusal to Cancel My Services…read moreand Replace My Damaged Equipment We recently placed a review regarding Storm Internet Services, to publicize an extremely poor customer service response. In addition, we have escalated this issue with the BBB for arbitration. We had been customers for about 15 years and the final experience has been disappointing. We reside in a rural location and have a 60 ft. Tower, which upon being struck by lightning, disabled our internet service for several days. While trying to restore our access, their technician confirmed that our router likely sustained irreparable damage from a lightning strike, as their power surge protection facilities probably failed. Due to this revelation, we requested compensation for our loss through an equivalent service period credit as an exchange. Afterwards, they flatly declined responsibility, even after 3 months of our persistent attempts to obtain recompense. Our total hardware equipment replacement costs were $598.82. We notified them that we wanted out of our service agreement, as they would not meet us halfway to acknowledge our loss. This went on for several months before they finally actioned the cancellation. As a result, during that period, we disconnected their equipment and signed up with BELL Canada for our internet services. BELL, offered a vastly more affordable and faster internet service at $50/monthly for a speed of 25 mbps without a contract. In comparison, Storm was charging $126/monthly (at one point) for only 10 mbps of download speed and with a 2 year contract! Meanwhile, Storm was still charging us for unused services, and threatened collection of "unwarranted arrears" for the amount of $439.42 and to submit a complaint to the credit reporting bureaus. Our observation has been that their stance on client concerns is frequently patronizing and unsympathetic. To be fair, they have provided good services at times, but on this occasion they completely failed in a big way! When you express any constructive criticism, they project an image that "they can do no wrong" and are beyond reproach! Storm maintains a "Prove it to Us" attitude and often exerts an unprofessional defensive attitude. Their strategy seems to stubbornly ignore customer complaints with the hopes that you will eventually give up the dispute. They typically ignored our communiques, and often failed to document complaints accurately, saying "Oh we have no record of that"....do you have proof!? Storm would not even give us, as longstanding clients, the benefit of the doubt that our grievance was legitimate. Storm claims that they record all conversations, but are evasive to refer back in order to confirm allegations of the issues from an earlier date. Perhaps they should document notes to summarize complaints, which would be easier to track as most businesses do! In conclusion, all that we had originally requested was to be released from a contract due to unsatisfactory service. "Storm" would not guarantee the safety of our installed devices affected by their system, dependent on their "inadequate" power surge protection set-up. Our equipment damage and replacement costs, far superseded their right to hold us hostage to an overpriced and unreliable service. We also feel that we are entitled to an apology for their condescending conduct and overall disrespectful customer service. Finally, any "claimed debt" with them, should be rescinded without lodging a negative credit report against us. Actually, we expect a payment credit of $598.82 refunded to our banking account in lieu of said losses. As well, we want their equipment to be uninstalled from our tower asap.

From the owner: Storm Internet Services was founded in 1996. We have built a loyal customer base across Eastern…read moreOntario that has rediscovered what customer service means and has escaped the choke-hold of the National Carriers. How do we do it? Each and every employee of Storm has accepted and adopted our core beliefs.

Shout out to Joshua, who was so helpful in providing me with the best deal for a new phone and…read moreaccessories that he could find. He was very patient with the set up/changeover from my old phone and also very patient with all my questions! A drive to help the customer is a lost art in most people but he's got it and it was a delight to deal with him. Bravo!

Indescribably awful. We have been struggling for five weeks to get Bell to install Bell Fibe…read moreinternet, TV and home phone. We have spent dozens of hours on the phone to tech support, "Loyalty" (Bell's Orwellian name for billing and customer service), "Escalation Team":, "Escalation Team Manager" and "Internal Services". Bell agents have accused each other of lying; they have said they ordered items for us that in fact were not ordered. Bell has delivered faulty equipment that had to be sent back. They failed to set up the account properly, which led to an Armageddon-like battle between "Loyalty" and "Tech Support", with "Escalation sometimes aligning with one then with the other... Even the "Win Back" team had to weigh in! Frustrating and infuriating do not begin to describe my emotional reaction. Bell has wasted hours of our time and three full weekends. The music that they play on hold should be used by the CIA for its "enhanced interrogation" techniques. Shame on Bell. Shame on you. Problem is, Bell has no shame. Lauchlan Munro, Ottawa

Reception is good But the billing very bad…read moreThey send invoices when is all ready paid . Not a happy customer do not even like to give one star