If I could give this company a negative review I would. This company is going as far as having his…read moreemployees write his five star reviews on Google. Two of the names I see on the most recent reviews are the same people who came and cleaned my home. The only nice thing I can say about this company is the people who came to my home to clean my home were very nice and honest. I want to say what his employee told me about the owner Paul, but don't want to get his employees in trouble. If your reading this, do not hire a his company!!! This cleaning service is absolutely terrible, Do not trust the reviews you see google, they are reviews from his employees, They will sneak in fees without telling you, your home will still need to be cleaned after the service. They will stop returning your phone calls. Unless you post a review on google. Paul called me back not trying to resolve the issue, only requesting you to take down the review on Google.
If you care to read here this is my experience:
I just recently moved into a new rental property, Long story short when I arrived at the property, I discovered house was very dirty and so were the carpets (pet pee stains and smelled). I put my move in on hold did not move into the house and immediately looked to google for a cleaning service company. This company was number one. So I called to book a home cleaning and carpet cleaning. I was very upfront with the condition of both the house and carpets. I made sure to ask what was included in the service, how many people they are sending, how long it would take, and the cost. The following day when they came to service my home. I was told the service would take about seven hours total It took them four hours. They tried to charge me additional money for the carpets because of pet stains and i had to call them and tell themI already told them there was pet stains ln the carpet when I originally booked the appointment. They did change the price back the original price. After the service was completed, I was not happy with the cleaning services. The house with a little bit cleaner, but I still wouldn't have called it clean. The sinks and bathrooms were still dirty, the blinds were still dusty, the walls and baseboards were never cleaned. Honestly it just looked like a rushed job. I called them back to reclean the areas I thought were the worst. When she came back I felt like she had a lot of excuses like You really have to scrub these areas, it just needs to be repainted, etc. The areas that were recleaned still weren't perfect. I was still unhappy but I felt like this was the best I was going to get. Now for the carpet cleaning. I did not know the original color of the carpets and when I saw them I felt like they were pretty good they smells a little better and thought some of the stains were gone. But I couldn't have any more wrong. Then a few days later when i look at my bank statement statements I saw they also charge me for an "expedited amount" for each service which was never discussed when I booked the service. I had to fight to get that fee taken off and be refunded. The first time I vacuumed my carpets, I discovered how filthy my carpet still were. After vacuuming the stains started to reappear. I vacuumed one room for an hour, I had you empty out my vacuuming multiple times. There was so much stuff that came out of my carpet I had to stop, Unclog my entire vacuum, and wash the filters. And my carpet still will not clean. My fiancé reached out to them again and he got no response. I went out and bought my own carpet cleaner, and I'm cleaning my carpets my myself. All they did was cover up the dirt and stains on my carpets. After this company cleaned my carpets they had less pet stains, still had some pet order smells, were rough and dark brown. After I cleaned them myself, they have no stains, fluffy, light brown color, and the odor is completely gone. I paid Over $1000 for a home and carpet cleaning Service and ultimately I'm cleaning everything again myself and had to spend more
