I'm leaving my review here as well as David's number comes up under Tektris movers and this company should be ashamed. Please read my review
LONG POST! Please read this all,, it could save you on your next move!
I've had the most terrible moving experience with this company. I will be leaving my review under this one and their Tektris Movers account as well! Starting off, the movers were 3 to and a half hours late, which they initially have a 2 hour window for arrival. No one attempted to even call and give a heads up that they were going to be running late. I reached out to David who is usually the person that I speak with, I'm assuming he's the manager. He was very non chalant about the lack of communication that we were receiving. He then tells me that when the movers are close, they will call.. Well another 30 mins flew by with no phone call, so I called him back and he said they were 15 mins away. One of the drivers finally called me and said they were actually an hour away! At this point, we were well over the 2 hour threshold and even after the movers called back and stated that they were 15 mins away, they actually showed up 30 mins after that.
The next terrible thing is, I later found out that they scratched my guitar completely and placed it back against the wall on the back side so I couldn't see, I was devastated after I saw that because my guitar was very expensive. The movers however did get everything loaded in about 35 mins after their arrival (I will give them that) but they also waited until we got to our new home to ask me if I grabbed the screws that they were responsible for getting since they are the ones who disassembled our things, that responsibility wouldn't fall on us to keep up with screws. After I told one of the guys that I didn't have the screws and that would've been on them to get, he didn't say anything and so we assumed that his partner may have gotten them because I came back to ask was everything good now and ware they still going to be able to put the bed together and they reassured me and said yes. They in fact DID NOT put my bed together after I had to pay an extra $75 for an extra 30 mins that it took for them to move us due to their tardiness.... They only assembled the bars on the bed and left the entire frame in the middle of the floor and one side wasn't even drilled in correctly! They then decide to tell us at the last minute to confirm that they actually left the screws at our old apartment which was 45 mins away and we would have to go back and get retrieve them and bring them back to our new home for another 45 mins drive! Unfortunately, the next day we had to go back and all of the screws weren't even there and I had to literally go to Home Depot to purchase more screws on my dime and assemble our bed... my wife and I had to sleep on our mattress on the floor the same day because our bed wasn't even assembled properly. I've tried many attempts to have this corrected and the only thing the movers said was "I don't know what you expect me to do about it!" I've even reached out to their manager David and tried to work out a resolution to either have them come back to finish the job or refund me my last payment portion since they didn't fully complete the job (unfortunately with this company, as soon as the next hour hits they have to collect the next payment during the job immediately and send screenshots to their boss). David has been terrible at communicating with me and has done everything in his power to avoid refunding me my partial payment and even giving me a call back. He has purposely not returned my phone call or responded to my text message that I sent over to him. PLEASE DO NOT BOOK YOUR MOVE WITH THIS COMPANY BECAUSE THEY TAKE CASHAPP AND ZELLE ONLY AS A PAYMENT AND IF YOU EVER NEED TO DISPUTE ANYTHING WITH THEM, THE BANKS, CASHAPP, AND ZELLE WONT HONOR IT BECAUSE THEY LOOK AT IT AS A CASH PAYMENT AND WILL LOSE OUT ON YOUR MONEY! PLEASE BOOK WITH ANOTHER LEGIT AND RELIABLE COMPANY! read more