I brought my engagement ring here to be resized. While the staff was nice and seemed knowledgeable,…read moreand I felt comfortable leaving my ring with them, my experience ultimately ended very poorly. It took about a day, and when I picked it up, the ring fit much better! However, over the following 2-3 months, I started to notice a visible crack in the shank of my ring that slowly opened more and more over time. I ended up going to a jeweler in West Hartford, CT, who had to replace the entire band. I hate to leave bad reviews, especially when it is a small business, but it ended up being a very expensive and time-consuming mistake coming here. I hope no one else has to go through what I did.

James and staff are exceptional! This is worth the trip no matter where you reside. The quality,…read morethe professionalism, communication, expertise is top notch. The inventory is diverse which provides you with an opportunity to invest your money in what you truly desire. An overall quality jeweler who cares about their patrons and their personal style. Eddy in Chicopee is great too, super helpful and exceptional too!

My partner and I came in only intending to ask some questions and get a couple quotes for two…read moreengagement rings, but we ended up buying two custom rings here. The customer service at Furnari beats the service at any bigger chain, and we quickly realized that this would be our final stop for ring shopping. We had an idea that was a little ambitious for our price target and they really made it work for us and did not cut any corners; we got extremely high-quality rings without totally breaking our budget. We were helped by Brittney Preston at the Holyoke mall location and, even though we live an hour and a half away, we will be coming back here for just about any other jewelry expense. Absolutely positively highly recommend it here.

Outstanding service, great value. fair prices and staff are very polite and kind. They can find…read moreanything for you.

This Hannoush located in Hadley has to be my favorite location hands down! Between the staff here…read morein the store as well as the merchandise they sell, I believe that you can't find a better place to purchase some fine jewelry. I bought an engagement ring for my fiancé here after looking at different stores. I came back to this particular store because I loved working with Becky who helped me choose the right ring with no added pressure. For that fact we decided to return to buy our wedding bands here. The service alone keeps us coming back and we wouldn't have it any other way. In the end, this is our go-to jeweler because they always take care of us and because we appreciate the way they do business. The staff here is incredible and we will keep coming back.

SUPER friendly and helpful staff. Seriously could not have been more pleasant and accommodating…read more Lots of great stock, much more than I expected from looking at the outside. Highly recommended!!

I have been doing business with Eddie at Sayegh Jewelers for years. Wether it be a basic watch…read morerepair or a special occasion Eddie has always been extremely knowledgeable, professional and given me great service at a fair price. The purchase is not the end of the relationship. They also offer to clean the jewelry at any point after. Looking for something special? Go to Sayegh and let them help you find just the right piece.

DO NOT GO TO THIS PLACE FOR REPAIRS! I brought my Seiko watch into Eddy for repairs and he said it…read morewould be at least 2 weeks and they would call me with an estimate to repair the stem and crown. In the meantime, Eddy tried to sell me another Seiko watch that he had in stock! Which I did NOT want to buy. TWO weeks later I called them as I never received a call back and Eddy was a little stern with me saying he would call ME with an estimate when he receives it so basically just wait........ ANOTHER 2 weeks went by and I still NEVER received a call for an estimate on the repairs! My wife decided to go into the store and find out what was going on. Eddy had apologized for the delay and for not calling me. Eddy informed my Wife that the watch was sent to RI and came back without the repairs completed. Eddy then said he would get it repaired locally. Eddy once again wanted to sell my wife that Seiko watch he had in stock. My wife said not now and wanted to know where to retrieve my watch and was told it was at their E. Longmeadow location which was where my wife went to retrieve my watch after 5 weeks of no repairs! THIS PLACE DOES NOT REPAIR ON LOCATION! BE AWARE!!

I travel 40 minutes from Ludlow to purchase and any repairs to De Grandpre jewelers!! Very…read moreprofessional and great Service. wouldnt go any where else. Thanks Mark for your great service!!!

I was asked by Mark why I didn't bring the ring back.... I…read moreDID! THREE TIMES And I believe $250 to repair four prongs shouldn't cost that much! I would highly recommend avoiding this jeweler. He never even apologized for the trouble of having me to come back to the shop more than once!

I had a couple of rings that were badly damaged from an accident. I was referred to him by a friend…read morethat said he works magic. I called Zin and set up an appointment to meet him and take a look at my wife's wedding rings. He calmly assured me that not only would be fix this but add 2 extra prongs on the engagement diamond because it had only 4 and the diamond could become loose and lose the diamond. I was amazed at the quality of work for short money and the rings were done in 2 days. Definitely go see him if you want a cherished ring or family heirloom restored. Mark M

Mr. Tokman is the epitime of a good business owner. He is warm and friendly and goes out of his…read moreway to provide the service you need, whether it be an appraisal, a repair, or to purchase a small trinket. His prices are reasonable, he does excellent work, and you leave his shop feeling as if you you had done business with a good friend. He is the best! Jacki B - Longmeadow MA

The staff is as friendly as they are knowledgeable. I had a very minor repair that needed to be…read moretaken care of and they were just as courteous as if I was buying a huge rock! Kudos to Lisa!

Horrible experience and I will never do business with Richards again. I am happy to say that I…read morewent to Baribault Jewelers of Glastonbury, CT which offers only the finest Tacori engagement rings.

They have terrific prices on their beautiful jewelry and treat you as if you are the most important…read morethere. One on one help with the pieces you want to try on and offer their expertise and suggestions. Go there for your next piece of jewelry. You will not be disappointed.