Wow! Just Wow! No one is that good - wrong! Avery is the real deal…read more I have been looking for a good watch repair shop for a few years and saw the review for Hero Watch Repair and decided to give them a try. I expected to drop the watches and come back in a few weeks once they were repaired - NOPE! Avery sat me down and opened my first watch and replaced the battery immediately - the second watch needed much more work - which he also did immediately. He replaced the battery and then discovered the movement needed to be replaced - he had one in stock so he replaced that as well. To finish the watch he needed to replace the crystal - once again in stock. All in all - I was there a bit more than half an hour and left with two repaired watches which were repaired at a fair price - even better than fair. I am extremely satisfied - never expecting such service. If you have a watch that needs repair you cannot do better than Hero Watch Repair. Color me extremely impressed - THANK YOU!

Great service and knowledgeable expert on watches. Avery did a great job with repairing my wife's…read moreold Disney watch and replacing some batteries and removing links on my watches. I drove an hour each way from Connecticut to have my watches repaired by an expert and it was well worth the drive to have the repairs done well. This skill is hard to find these days. Will come back for any watch repairs in the future.

It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

Smith and Son Jewelers - The only jeweler choice! I have…read moreworked with Andrew several times over the last decade.I can't say enough positive things about this master jeweler. He truly is a magician.Everything about my multiple experiences was A++. Customer service, pricing, design, communication, and especially his craftsmanship is top tier.Andrew designed my first engagement ring around 2010.I returned to him again from out of state to redesign and refresh our first rings' look he had designed. A completely new design with many new diamonds.I was able to trade in and then upgrade Andrew's original custom ring from over 10+ years prior and provide my wife something different and special at our 10-year anniversary mark.I actually worked with Andrew from Maryland on my revisited experience and he made the process easy and convenient without ever having to step foot back in his Massachusetts stores.I vouch for everyone looking to get service done with my honest and utmost approval and trust in Andrew Smith service and craftsmanship. Full confidence with 0 disappointment.I would recommend Smith and Sons 1000x over to anyone who asks and would urge those considering their inventory or the need for custom designs to go no further than Smith and Sons.Thank you Andrew and I wish you all the continued best! It was a pleasure working with you both times over the years on items that could have easily been stressful, but you eliminated any such feelings with what is normally a large stressful investment with unlimited options for customers.

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

I had this company change batteries and size my 3 watches exclusively from 2008 to 2012. Over…read morethese years, 2 of these watches experienced problems I had initially chalked up to wear and tear. Watches do not last forever, necessarily. I had a Fossil watch I've owned for probably 3 years. in 2011, I took it in because I guessed the battery had died. I was told when they changed the battery, that it did not work anymore. No further explanation could be given. I had a Diesel watch I owned for probably 5 years. In 2009, I took it in for the same reason. This watch takes multiple batteries for different reasons. When the one for the time went out, I asked them to replace the one for the date also -- it had stopped working a few months prior. I was told that the date function no longer worked. I moved away from that area and took these 2 watches to a local jeweler this afternoon, just to see what could be done. I like the watches and really can't afford to buy new ones. He opened the watches in front of me and showed me what these people did. On the Fossil, the bottom battery connector was completely missing out of the watch and the gasket on the back cover was gone. I may as well throw the thing out. It hasn't worked since last year and there's no way anyone there is going to acknowledge they ruined it, much less worked on it months ago. I don't like that they KNEW why the watch didn't work and it was most likely their own fault because they possibly carelessly removed the old battery and ripped the connector out with it. On the Diesel, the employee somehow managed to stick a battery on top of the top battery connector... meaning, it wasn't even attached to the watch. It needed to be placed between the two connectors and here, clearly, they forced it to sit on top of the fitting. The readout actually works and the battery sat awkwardly in the wrong position for THREE other battery changes. Nobody noticed the error all that time. Unfortunately, it hadn't worked since 2009 and I had to ask the jeweler to program it since I hadn't the slightest idea anymore. I'll be contacting the store manager or owner on this problem. I'm really upset about their neglience and lack of education to do something they should be able to do routinely. Again, I don't expect anything out of it because I have no proof because when the watch didn't work, I didn't pay -- therefore didn't receive a receipt. But, he or she should be aware. So should you.

My gramps needed a battery replaced in a very old watch, we're talking 40 years or more. I walked…read morein, they did it in 10 minutes. No problems. I wish they would've had a larger selection of watches to purchase though.

I desperately needed a watch battery changed for a graduation gift. I parked in the 15 min spot for…read morefree right out front and they were done in time so I didn't have to pay or worry about a parking ticket. The grad loved her gift. Best of all, it comes with a 1yr warranty. I accidentally put my review on the wrong location. Corrected.

If I could give zero stars, I would. I went to Hannoush Jewelry for a simple second opinion on some…read moregold jewelry, and the man working there was dismissive from the moment I walked in. He asked if I had "done my homework," and when I said I wanted to hear their offer before mentioning the first quote I'd gotten, he became annoyed, pushed my box back at me, and basically ended the interaction. I've never been treated so poorly in a jewelry store. I will NEVER go back. Save yourself the frustration and go to Murduff's at 90 Main Street, Florence -- they were respectful, honest, and actually interested in helping.

Did a great job restoring my Mother's wall clock. It isn't anything fancy, but she liked it, and…read morenow that she is gone, I try to keep it running and Jim did a great job. Runs like new. Communication was great so not sure of the experience some other reviewers said about no answer or not returning calls to messages left. He called and left a message after diagnosing the issues, I called and they answered during published business hours. Reasonable cost and supper good customer service. Will take all my timepieces there.

Wonderful experience from start to finish. Mr. Standish arrived right on time for our house call,…read morewas so personable and nice throughout, and did a great job with our grandfather clock. He is extremely knowledgeable, took the time to explain what he was doing, and treated the clock with real care and respect. It's clear he knows his craft and takes pride in his work. I wouldn't hesitate to recommend Standish Watch and Clock Repair to anyone with a clock they care about.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

A rare find. Not just a jewelry store, but artisans & repair. Delighted to have made the…read moreacquaintance of Cuauhtli. He was able to help me with fixing my favorite necklace while engaging in personal conversation that you rarely find in shop keepers these days. PS Be sure to look into his gorgeous variety of sapphires. The colors will enchant you especially if you're not aware of sapphire's diversity.

Went for an appointment today at 12 -- I had called the previous day and talked with the guy to…read moreschedule it. I got there exactly at 12 and sat outside for 15 minutes -- kept calling, no one answered and the voicemail box was full. No one even showed up so I left, now not being able to resize a ring for my wedding. Bad business practice = bad forecast

This Hannoush located in Hadley has to be my favorite location hands down! Between the staff here…read morein the store as well as the merchandise they sell, I believe that you can't find a better place to purchase some fine jewelry. I bought an engagement ring for my fiancé here after looking at different stores. I came back to this particular store because I loved working with Becky who helped me choose the right ring with no added pressure. For that fact we decided to return to buy our wedding bands here. The service alone keeps us coming back and we wouldn't have it any other way. In the end, this is our go-to jeweler because they always take care of us and because we appreciate the way they do business. The staff here is incredible and we will keep coming back.

SUPER friendly and helpful staff. Seriously could not have been more pleasant and accommodating…read more Lots of great stock, much more than I expected from looking at the outside. Highly recommended!!