I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

Avery was incredibly generous with his time and expertise. I didn't realize he was appointment only…read moreand he graciously let me roll in and talked to me about my two watches at length. I thought one was not genuine, but he took a close look and said it was, which was a lovely surprise. 10/10 will absolutely go back (with an appointment this time!)

It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

I had this company change batteries and size my 3 watches exclusively from 2008 to 2012. Over…read morethese years, 2 of these watches experienced problems I had initially chalked up to wear and tear. Watches do not last forever, necessarily. I had a Fossil watch I've owned for probably 3 years. in 2011, I took it in because I guessed the battery had died. I was told when they changed the battery, that it did not work anymore. No further explanation could be given. I had a Diesel watch I owned for probably 5 years. In 2009, I took it in for the same reason. This watch takes multiple batteries for different reasons. When the one for the time went out, I asked them to replace the one for the date also -- it had stopped working a few months prior. I was told that the date function no longer worked. I moved away from that area and took these 2 watches to a local jeweler this afternoon, just to see what could be done. I like the watches and really can't afford to buy new ones. He opened the watches in front of me and showed me what these people did. On the Fossil, the bottom battery connector was completely missing out of the watch and the gasket on the back cover was gone. I may as well throw the thing out. It hasn't worked since last year and there's no way anyone there is going to acknowledge they ruined it, much less worked on it months ago. I don't like that they KNEW why the watch didn't work and it was most likely their own fault because they possibly carelessly removed the old battery and ripped the connector out with it. On the Diesel, the employee somehow managed to stick a battery on top of the top battery connector... meaning, it wasn't even attached to the watch. It needed to be placed between the two connectors and here, clearly, they forced it to sit on top of the fitting. The readout actually works and the battery sat awkwardly in the wrong position for THREE other battery changes. Nobody noticed the error all that time. Unfortunately, it hadn't worked since 2009 and I had to ask the jeweler to program it since I hadn't the slightest idea anymore. I'll be contacting the store manager or owner on this problem. I'm really upset about their neglience and lack of education to do something they should be able to do routinely. Again, I don't expect anything out of it because I have no proof because when the watch didn't work, I didn't pay -- therefore didn't receive a receipt. But, he or she should be aware. So should you.

My gramps needed a battery replaced in a very old watch, we're talking 40 years or more. I walked…read morein, they did it in 10 minutes. No problems. I wish they would've had a larger selection of watches to purchase though.

If I could give zero stars, I would. I went to Hannoush Jewelry for a simple second opinion on some…read moregold jewelry, and the man working there was dismissive from the moment I walked in. He asked if I had "done my homework," and when I said I wanted to hear their offer before mentioning the first quote I'd gotten, he became annoyed, pushed my box back at me, and basically ended the interaction. I've never been treated so poorly in a jewelry store. I will NEVER go back. Save yourself the frustration and go to Murduff's at 90 Main Street, Florence -- they were respectful, honest, and actually interested in helping.

I desperately needed a watch battery changed for a graduation gift. I parked in the 15 min spot for…read morefree right out front and they were done in time so I didn't have to pay or worry about a parking ticket. The grad loved her gift. Best of all, it comes with a 1yr warranty. I accidentally put my review on the wrong location. Corrected.

Great job! Fast experience, professional same-day service happy Mother's Day to me got my clock…read morefixed that my grandmother gave me years ago! #Nicole

It was supposed to be a simple battery change for a Casio digital watch. You'd think it would be a…read morebreeze. Nope. When I first arrived, the guy with the beard and tattoos asked me to leave the watch behind. He said he needed to look up the instructions. That should've been the first warning, but it was before closing, and I had a meeting. After a week, I had not received any updates. So I called the guy, and I could tell that he hadn't even looked at the watch because he mumbled something and said he'd call back. I got a message on my phone half an hour later; it was him telling me that the watch did not register time. Basically that it was dead. And that they don't replace movements for that watch, which was a G-Shock. When I went to pick up the watch, the guy didn't even know where it was. The floor is littered with boxes filled with plastic bags containing other watches. There doesn't seem to be any kind of storage structure because it took two people about 5 to 10 minutes to finally find the watch. And when I took it out of the bag the thing fell apart and in my hands. The screws weren't even fastened on correctly. So I basically took in a watch with a low battery, still displaying time, and left with a broken paperweight. The guy blamed it on the watch's age, or what not. But this was the first time I had the battery replaced, after five years of flawless functionality. Not anymore. This place receives good reviews, which is why I brought it here in the first place, but I won't return again. The one star is because they didn't charge me for the ordeal.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Went for an appointment today at 12 -- I had called the previous day and talked with the guy to…read moreschedule it. I got there exactly at 12 and sat outside for 15 minutes -- kept calling, no one answered and the voicemail box was full. No one even showed up so I left, now not being able to resize a ring for my wedding. Bad business practice = bad forecast

A rare find. Not just a jewelry store, but artisans & repair. Delighted to have made the…read moreacquaintance of Cuauhtli. He was able to help me with fixing my favorite necklace while engaging in personal conversation that you rarely find in shop keepers these days. PS Be sure to look into his gorgeous variety of sapphires. The colors will enchant you especially if you're not aware of sapphire's diversity.

SUPER friendly and helpful staff. Seriously could not have been more pleasant and accommodating…read more Lots of great stock, much more than I expected from looking at the outside. Highly recommended!!

Polite, courteous, and knowledgeable staff! The people are very professional! I brought a watch in…read moreto have links taken out, as the bracelet was too large. The jeweler took her time and adjusted the links, three times until she got the links just right without pinching my wrist when I put it on and took it off. She answered my questions about Citizen Eco Drive solar cell watch "batteries ". She really took her time to explain the process for when my watch battery needs replacing. In addition, I needed my Promise Ring to be repaired, and Hannoush put a rush order on the repair, which was very helpful. Their prices are reasonable, too.