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    Armstrong Rockwell

    5.0 (11 reviews)
    Ultra High-EndWatches, Jewelry
    Closed 10:00 am - 2:00 pm

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    Review Highlights - Armstrong Rockwell

    Not to mention, Alexis and Al are diamond savants so I can't think of a better place to fulfill your jewelry needs.

    Mentioned in 8 reviews

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    Gem Jewelry

    Gem Jewelry

    4.4(27 reviews)
    3.8 mi
    $$

    My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

    I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past

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    Gem Jewelry
    Gem Jewelry - Come see our beautiful store located 2 minutes down from westfarms mall

    Come see our beautiful store located 2 minutes down from westfarms mall

    Gem Jewelry

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    Glastonbury Jewelers - Exotic labradorite slice earrings in 14K yellow gold.

    Glastonbury Jewelers

    4.2(15 reviews)
    4.5 mi
    $$$

    Very friendly and helpful. Fair prices. Great service. This is the place to visit for jewelry in…read moreGlastonbury. Hence the name!

    I'm typically not one to leave a negative review but felt the circumstances warranted it in this…read morecase. I visited Glastonbury Jewelers on a Saturday to look at tennis bracelets, and found one that I thought I liked. Sandi, one of the saleswomen, was incredibly sweet and helpful and assisted me with trying on the bracelet, recommending sizing for it, etc. As it was clear the bracelet was too big, I paid but left the bracelet to be shortened by half an inch. Later that day and after talking to my husband, I decided I wanted a bigger carat weight bracelet, and he wanted to be the one to buy it for me. I called the store to have them pause on shortening the bracelet, but was unable to get in touch with anyone as the store was closed. Come Tuesday morning, I called the store again (due to them being closed Sunday-Monday) and spoke to the owner's daughter and explained that I wanted to return the bracelet, and have my husband buy me a bigger one; I offered to pay for the time and labor incurred in shortening the bracelet. She assured me that there was no need to pay for the time/labor, and it shouldn't be a problem to add the removed diamond links back to the bracelet. I then decided to swing by the store later that day to receive the refund, and spoke with the owner, Tony. He refused to let me return the bracelet (mind you, the bracelet had not left the store since I bought it Saturday, three days prior) because it had already been shortened (if the store policy is no refunds once an item is shortened, etc, TELL your customers that BEFORE they decide to do so!!) I explained that I no longer wanted the bracelet, and again offered to pay for the time and labor incurred. He refused, stating he couldn't let me return it for a refund as this was "not right" and offered me a store credit. I AGAIN explained that this was no help to me, as I wanted a bigger bracelet that my husband wanted to be the one to buy for me; offering me a credit was just me using the majority of my money for a bigger bracelet. He then went into some rambling explanation of how he had the bracelet "on memo" and couldn't take it back because he needed to sell it....but then also said he would have let me return it had it not been shortened (still not sure how this logic makes any sense, but okay). I half entertained using the credit for something else, and having my husband still purchase me a bigger bracelet; however, each custom item I wanted to make was met with some kind of resistance "it's hard to get a good heart shaped diamond, etc, etc" (no, it's not, as I asked two other jewelers I frequently use who said this was no difficult task). At that point, I was so fed up that I just left and said I'd let Tony know what I'd do. I came back the next day and picked up the bracelet, which I then sold to my aunt who wanted a tennis bracelet. Luckily I got my money back, and am now purchasing a new bracelet and a few other pieces from a jeweler I typically use who actually offers superb customer service. If Anthony hadn't been so resistant, he would have ended up making more money by letting me return the bracelet, as I would have purchased more items and my aunt would have bought the one I returned. Long story short, there's better jewelers with much better customer service and return policies than this one. Avoid!!

    Photos
    Glastonbury Jewelers - Heart-shaped Ceylon blue sapphire and pear-shaped diamond pendant.

    Heart-shaped Ceylon blue sapphire and pear-shaped diamond pendant.

    Glastonbury Jewelers - Rare, oval Spessartine garnet and half-moon diamond ring.

    Rare, oval Spessartine garnet and half-moon diamond ring.

    Glastonbury Jewelers - Oval blue zircon pendant with diamond double halo.

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    Oval blue zircon pendant with diamond double halo.

    Armstrong Rockwell - watches - Updated May 2026

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