Nick did a great job from start to finish getting our Bosch Dishwasher back up and running. His…read morecommunication was strong....responded quickly, worked with us on appointment time to get the job done same day. Prices were reasonable and customer service excellent. I strongly recommend, Nick and Pro Appliance if you have an issue with any home appliance.

Nick came out for a diagnosis and we agreed the diagnosis fee would be rolled into the installation…read morefee if I proceeded. Install appointment #1: he didn't show up, later saying he forgot to pick up a tool/instrument he needed. We rescheduled. Install appointment #2 (a week later): he again didn't show up, said he was running behind, then never called back or followed up for a week. I had to hire someone else to get the job done. When I asked for the diagnosis fee to be refunded/credited as he never showed up for the installation and did not even call, he refused. Bottom line: unreliable scheduling, poor communication, and poor work ethic. Stay away.

Hard to put into words about the experience with Fred's today!…read more I used to dread appliance breakdowns, but now oddly kind of looking forward to the next one! Start with Helen who's such a delightful person. When we spoke on the phone while scheduling service on a washer machine at the cabin in Lake Summerset she went out of her way to accommodate us. Then Fred, the quintessential professional arrives reporting for duty! Super personable and talented individual, that knows exactly what and how to do to fix the equipment offering all if that at a very reasonable affordable price. The best home repair service experience EVER! If it's broken call Fred's and you will be gad that you did, I know I am!

I called in for help with my Samsung dryer. Turns out they don't work on Samsungs (at least dryers)…read morebut they were super nice and knowledgeable and gave me another business recommendation that could help me based on how old my unit was, and why that recommendation would help me best. Wish more businesses would treat people kindly like that! Couldn't use them this time but would love to in the future.

Called Ted's to evaluate noise from refrigerator and also install ice maker that was never…read moreinstalled properly (and never worked) from a different appliance company. Ted's was responsive, kind, and courteous. After the faulty ice maker was repaired, I did have a leak (presumably because the tubing was old and cracked. I called them and left a message, and someone was out right away. I had to call them again about a screw that came loose, and they came out immediately. Would definitely recommend for appliance repairs!

This should be a zero review. My dryer was not working, so I called Don's. They came out and…read morereplaced the belt, so the dryer turned. But now it makes noise. It did not dry the clothes. I called them again and they came out, but the dryer still did not dry the clothes and it made more noise after they left than when they left the first time. That was over $220.00 for both visits. Then I called Ted's. They came out but did not fix the problem, the dryer still made noise and did not dry the clothes. They sent me a bill for $75.00. I protested, so they cancelled the bill. Then two weeks later I got a bill for the same $75.00 they charged me for the first time. Finally after calling two different electricians, we finally got the dryer to dry clothes. But it still makes noise. That was over $500.00. I could have bought a new dryer and saved all the hassle.

Service of air conditioning performed the next day from our call. Technician was very…read moreknowledgeable and honest and fixed what was needed.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

Leo, the repairman was honest & actually looked out for our best interest. Our fridge had 3 issues…read morewhich would have cost far too much to repair-- and he recommended the best affordable options for us, eve down to the brand and details to look out for. He also did not mind answering questions about other appliances we had minor issues with. Very impressed with the integrity of LT Repair!

I called with a request for a repair of a Whirlpool 4 door refrigerator/freezer. It was confirmed…read morefor a next day service call. Never showed up. Called left several vm and texts, never responded. I would not recommend. Used Ted's Appliance Repair. They were awesome.

I live in Stoughton Wi. So it's difficult to navigate buying a used fridge. Tony at Park Appliance…read moremade this an easy experience. He knew measurements, and sent me photos. Tony made the entire experience so easy! Thank You Tony.

great guy!! will refer people and be back if in need of appliance replacements. thank u.read more

i recently called Bob's Heating and Refrigeration to get a quote on a new Goodman Central A/C unit…read more After receiving two quotes from other companies that wanted to conduct an extensive amount of work to install the Central A/C, I called Bob's. Bob took his time in explaining what I needed and did not need and then provided me with a quote. I was extremely impressed that he sold me what I needed, and did not try to up sell me for his benefit. I highly recommend Bob's Refrigeration Heating and Air Conditioning as a very reliable and reputable company to deal with in Rockford, Illinois.

Will not honor any follow up repairs. Financed new HVAC system with them and the condenser-coil…read morewent out in less than 2 years. Owner himself lied and told me they would service, and he never did. Even after multiple attempts to contact him. NOTHING. Imagine.. If the Owner of the Company is deceptive, how do you think their Employees are.. Save yourself the lies and headache in Rockford.. Choose another Company for your Heating & Cooling needs. You'll be glad you did in the long run..

This company literally used the manual for the furnace as a funnel instead of using a piece of PVC…read morepipe. Do not use this company. They installed this furnace a couple years ago and this is the kind of work they do! Absolutely horrible!!!