Nick came out for a diagnosis and we agreed the diagnosis fee would be rolled into the installation fee if I proceeded.
Install appointment #1: he didn't show up, later saying he forgot to pick up a tool/instrument he needed. We rescheduled.
Install appointment #2 (a week later): he again didn't show up, said he was running behind, then never called back or followed up for a week. I had to hire someone else to get the job done.
When I asked for the diagnosis fee to be refunded/credited as he never showed up for the installation and did not even call, he refused.
Bottom line: unreliable scheduling, poor communication, and poor work ethic. Stay away. read more