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Tecovas

3.0 (2 reviews)
Closed 10:00 am - 8:00 pm

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Keel Refinishing & Upholstery

Keel Refinishing & Upholstery

(8 reviews)

How bad a review can I possibly write? I had heard of Keel refinishing, and I referred a client to…read morethis guy after I found that the reputable refinishing man in Birmingham was not available to do the project. I then called Keel to tell him that I was sending my client to him, and when I started to tell him a little bit about the table, he launched on me very angrily and accused me of trying to tell him "how to do his business" I should have called my client right away, but I failed to. A month or so later, my client called me telling me that they were very unhappy with the job this guy had done. They said that the table was returned to them, and several days later someone set something down on it. The said that when they tried to pick it up, it stuck to the table and then left a big imprint in the finish. They called him back, and he refused to even come look at it, and he blamed them for it. He said that they the way that they were mistreating it. Then my client called me back and asked me if I would come and look at what this guy had done to their table, and I said that I would be happy to. I felt horribly bad that I had referred them to this guy. So, there was the big sticky spot that they told me about. When they asked, I told them that he had probably made at least one or more of these common mistakes. He either laid down too many coats of lacquer before the previous ones had dried, he coated it too heavily in the first place, so the finish was very slow to dry, or he thinned the product incorrectly, and the lacquer would take way too long to cure. There are several other factors that can cause problems like this, but it mostly comes down to being careless, and in a hurry. So I had been busy looking at that one spot, and then my client asked me "what is this?" I then looked across the whole surface of the table and I was horrified. "That is cross grain sanding" I told my client. Boy was it ever!! Not just a little cross grain sanding, but deep coarse grain sanding scratches across the grain all the way down the length of the table. Again, I was sick that I had referred them to this guy, and I apologized over and over. They asked what could be done about that and I told them that it would have to be stripped, and then require a lot of careful sanding to get all of the scratches out. Being honest, I told them that someone could easily sand through the veneer trying to remove the scratches. Apologizing even more, I gave them the name of the truly reputable refinisher in town. I told them that I hoped that he could save it. I do not know how much they had paid Keel, but they were just going to have to eat it. Again, he blamed the customer for this mess. I could only feel guilty. Then there is this... possibly the single most unprofessional thing I have ever heard of in any "business".... I called the other refinishing man in town, who has a very high reputation, to tell him about the table. He said "Oh yeah, Roger Keel has warned me about those people. He says I should stay away from them, that they are really putting him through hell over this table" I was mortified. Would any ethical "professional" ever do a thing like that? I cannot apologize to my client enough. The only other thing I can say is... stay away form Roger Keel, he will put you through hell over a table!!!

Haven't had furniture refinished before so wasn't sure what to expect or even to ask for. I was…read moregiven a hand me down table that was old fashioned and not matching my decor. Roger suggested several options and then told me his opinion. They were able to take a hand me down dining table and chairs that were old fashioned and turn them into a beautiful piece that has the antique flair with a modern twist. Thanks, it looks great in my house.

Tecovas - leather - Updated May 2026

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