I know a lot people say this, but I don't leave reviews unless the service was atrocious or incredible. This case is very much the latter. Techys Tailoring was hands-down a beautiful experience for tailoring my wedding dress. Elizabeth and Carlos, the wife-husband duo, are a matchmade in heaven for quality service and product.
Timeline: 10/10.
The completion date I gave was Oct 21. Granted, I went in ~4 months earlier, so expedient service was not something I needed to request. I can't speak to what my experience would be like if I asked them to rush my order. They are appointment-only due to their high demand, so I highly recommend that if you want your experience to be as stress-free as me and 98% of these other customers, you give yourself sufficient time for them to help you fit your timeline into their schedule.
Customer Service: 10/10.*
What can I say? Elizabeth has the voice and patience of an angel and every time without fail she'll offer you a chilled beverage while waiting. She's diligent on contacting her customers for upcoming appointments, re-scheduling, cancellations, delays, and anything in between. I've witnessed customers give them flowers upon showing up for an appointment. She greets you with a smile (not that it's required by any means), is apologetic about the smallest things, and just fulfills the customer service role better than most people working in it.
Carlos is just as patient and kind with any questions I had about style, design, costs, or simply aesthetics. He never made me feel dumb for asking a question or bothersome for requesting something to be adjusted by 1 inch. He overexplains and takes great care in handling every item you give him. He folded my veil every time it was packed up, whether I took it home or not. He knocks before entering the back room. He gave tips on how best to zip up my dress. He bustled and un-bustled my train numerous times each session just to make sure I was satisfied with how it looked. They are the sweetest people in the tailoring industry you'd ever meet.
*The very small and slight comment was wishing that I was informed greater than 1 day out from my last fitting that it was re-scheduled. However, it was due to an A/C issue that they had no control over, so no harm no foul.
Transparency: 10/10.
Not only does Carlos take the time to explain anything and everything, he is up front about being okay with customers browsing around and shopping elsewhere if his style and their prices don't suit you. Before making any alterations he checks with you if the prices are okay if you ask, and will suggest many other options if your goal is to trim down some costs. Elizabeth does a fantastic job at breaking down in your quote and final receipt what exactly it was you were charged for. Honestly, it's a better breakdown than what my venue gave me. (No hidden fees). Their honesty about finances makes me much more willing to spend because I have no doubt about whether the alterations "actually cost this much". It doesn't hurt that their kindness, charm, and care win you over.
Quality: 10/10.
I took my dress home totally, absolutely, wholly elated.
If that's not detailed enough, Carlos worked with beading on the body and skirt/train, tulle, a satin/chiffon underlay, horse hair fabric in my skirt, hemming, strap shortening, torso sinching (that had boning), a LONG train, re-positioning of lace, kept the raw lace edges of my train, and made me a completely custom veil and comb (that many other customers have supposedly also asked for). As I said before, he gives recommendations throughout the try-on so if you're not too confident on what you want, you won't have to make these decisions alone.
Location: 8/10.
It might be a bit confusing to get to their shop, as it's on the second floor of a building that's mixed with a doggy training studio. You have to find street parking. Understand that while it is a hugely successful business, it is still just a husband and wife working there, and their dream to open up a tailoring business after their own wedding could not be more impressive.
Value: 8/10.
I went in knowing that wedding dress tailoring was going to be expensive no matter where I went. I would have rather paid a larger sum to people who cared about my personal things and ensure its proper handling every single time than leaving it up to chance, even if that was the bridal shop itself. It was worth every penny and the cost is reflected in the service, quality, and overall management.
Recommend?: ABSO-FRICKIN-LUTELY.
Please note I did not have my wedding dress 'customized', but rather, 'tailored'. Even so, I'm confident that if I wanted my dress to be personally detailed Carlos would have 1000% succeeded and Elizabeth would have kept track of every bead that was shifted on that dress. I can't thank you both enough. Thank you for making this 'what-could-have-been-so-stressful-and-painful' experience so lovely and welcoming. You guys are incredible. read more